New User FAQ

For In-depth explanations, instructions, and FAQ's please visit our Documentation Page.

Table Of Content

Chapter 1. Faculty/Staff Questions about IT Services

Section 1. Q:  Where do I go for help with computer problems?

Section 2. Q: How can I submit a Work Request?

Section 3. Q: How do I get my computer accounts created?

Section 4. Q: Do I get space on the Network for my files?  What are their Drive Letters and Uses?

Section 5. Q: What kind of free software can I get from Truman?

Section 6. Q: How do I find the email addresses/phone numbers of students and faculty?

Section 7. Q: How can you change the information listed about you on the Truman web directory?

Section 8. Q: Where can I find help with purchasing a computer?

Section 9. Q: How do I change my network password?

Chapter 2. Faculty/Staff Questions about Truman E-mail

Section 1. Q: How can I get my e-mail password reset?

Section 2. Q:  Where do I go to setup an email account?

Section 3. Q: How can I check my E-mail?

Section 4. Q: What are the Incoming and Outgoing Servers for Truman Mail?

Section 5. Q: Can I check my E-mail from home?

Chapter 3. Faculty/Staff Questions about Truman Telephone Services

Section 1. Q: How do I place an on-campus phone call?

Section 2. Q: How do I place an off-campus local call?

Section 3. Q: How do I place a long distance call?

Section 4. Q: What is Authcode?

Section 5. Q: How do I get my own Authcode?

Section 6. Q: How do I place an International Call?

Section 7. Q: Why does my phone have a busy signal on it when I pick it up?

Section 8. Q: How do I access my voicemail messages?

Section 9. Q: What is my passcode?

Section 10. Q: How do I get campus information?

Section 11. Q: How do I get off-campus information?

Section 12. Q: How do I get my phone repaired or other questions answered?

Chapter 4. Faculty/Staff Questions about Printing

Section 1. Q: How do I change my default printer?

Chapter 5. Faculty/Staff Questions about Internet Access and the Web

Section 1. Q: How can I connect to the Internet from my home computer?

Section 2. Q: The Dial-Up Service is a little slower than I would like.  Is there high speed access available?

Section 3. Q: How do I change my default browser to Internet Explorer?

Section 4. Q: How do I change my default browser to Mozilla Firefox?

Section 5. Q: I want my own website, what do I have to do?

Chapter 6. Student Questions about IT Services

Section 1. Q:Where do I go for help with computer problems?

Section 2. Q: How do I get my computer accounts created?

Section 3. Q: Do I get space on the Network for my files?  What are their Drive Letters and Uses?

Section 4. Q: What is my E-mail address?

Section 5. Q: What kind of free software can I get from Truman?

Section 6. Q:I don't have my own computer.  Where can I go to use one?

Section 7. Q: How do I find the email addresses/phone numbers of students and faculty?

Section 8. Q: How can you change the information listed about you on the Truman web directory?

Section 9. Q: Where can I find help with purchasing a computer?

Section 10. Q:How do I change my network password?

Section 11. Q: Is there a fax machine on campus for student use?

Chapter 7. Student Questions about Truman E-mail

Section 1. Q:How can I get my e-mail password reset?

Section 2. Q:How can I check my E-mail?

Section 3. Q: If i want to use Mail Client, what are the Incoming and Outgoing Servers for Truman Mail?

Section 4. Q:Can I check my E-mail from home?

Chapter 8. Student Questions about Truman Telephone Services

Section 1. Q: How do I place an on-campus phone call?

Section 2. Q:How do I place an off-campus local call?

Section 3. Q:How do I place a long distance call?

Section 4. Q: What is an Authcode?

Section 5. Q:How do I place an International Call?

Section 6. Q: Why does my phone have a busy signal on it when I pick it up?

Section 7. Q: How do I access my voicemail messages?

Section 8. Q: What is my passcode?

Section 9. Q: How do I get campus information?

Section 10. Q:How do I get off-campus information?

Section 11. Q: How do I get my phone repaired or other questions answered?

Chapter 9. Student Questions about Printing

Section 1. Q: Can IT Services help me set up my printer?

Section 2. Q:Can I print to lab printers from my dorm room?

Section 3. Q: How do I change my default printer?

Section 4. Q:Does it cost money to print to university printers?

Section 5. Q: Can I add money to my printing Account?

Chapter 10. Student Questions about Internet Access and the Web

Section 1. Q: How can I connect to the Internet from my off-campus computer?

Section 2. Q: How do I change my default browser to Internet Explorer?

Section 3. Q:How do I change my default browser to Mozilla Firefox?

Section 4. Q:I want my own website. What do I have to do?

Chapter 11. Questions about Media Services

Section 1. Q: Who do I call for audiovisual and computer related instructional services?

Section 2. Q: How far in advance should I call for equipment reservations?

Section 3. Q:What kinds of services does Truman IT Services provide?

Section 4. Q: Who should I contact for consultations on any type of instructional Audio-visual project?

Section 5. Q: What are the hours of the equipment checkout program?

Section 6. Q: Who do I call if I don't find the audiovisual information I am looking for anywhere else?

Chapter 1. Faculty/Staff Questions about IT Services

Section 1. Q:  Where do I go for help with computer problems?

The IT Service Center is the Central Contact for Computer Problems:

  • Phone:  785-4544
  • Walk-In: Pickler Library 203

Section 2. Q: How can I submit a Work Request?

IT Services can help you if you contact us by either of the methods above.

Section 3. Q: How do I get my computer accounts created?

Faculty and Staff must request their accounts by filling out the ID Request Form, found online.

Section 4. Q: Do I get space on the Network for my files?  What are their Drive Letters and Uses?

Y: Your personal space

W: Your workgroup space, for sharing files within your department

Detailed Network Drive Information

 

Network Drive Setup in Windows

Section 5. Q: What kind of free software can I get from Truman?

Truman provides software for your use on all faculty/staff machines.  Please contact the IT Service Center for details at x4544.

Section 6. Q: How do I find the email addresses/phone numbers of students and faculty?

Contact information for students and faculty can be found by typing a name in the search bar located in the Truman Website top right-hand corner or in the Searches tab found in Truview.

Section 7. Q: How can you change the information listed about you on the Truman web directory?

Log on to your Truview account, select the Faculty tab and change various personal information under the My Personal Information Header.

Section 8. Q: Where can I find help with purchasing a computer?

Computer Purchasing Information

Section 9. Q: How do I change my network password?

If you are using a Windows computer on the Truman Domain, press control+alt+delete any time after logging in. Then click change password. If you are not using Windows, you may go to the password reset page here:  
Truman Password Reset

 

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Chapter 2. Faculty/Staff Questions about Truman E-mail

Section 1. Q: How can I get my e-mail password reset?

Simply bring a photo ID with you to the Truman IT Service Center in Pickler 203. They can reset your password there.

Section 2. Q:  Where do I go to setup an email account?

Faculty/Staff accounts are created by request.  Please fill out an online application or visit the ITS Service Center in Pickler 203.

Section 3. Q: How can I check my E-mail?

You can check your mail through Truman's Outlook Web Access interface, or you can use a mail client on your computer, such as Microsoft Outlook.

Section 4. Q: What are the Incoming and Outgoing Servers for Truman Mail?

The incoming server is zinc.truman.edu (you must use SSL)

The outgoing server is mail.truman.edu

These names will be required if you choose to check your e-mail through email clients such as Eudora, Microsoft Outlook or Mozilla Thunderbird.

Section 5. Q: Can I check my E-mail from home?

Yes.  Go to our Outlook Web Access interface
Each faculty/staff email account has a size limitation. If you reach the quota, you will receive a message that your inbox is full. You can archive old items to your hard drive to free up space. If you need help with this, please call the ITS HelpDesk.

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Chapter 3. Faculty/Staff Questions about Truman Telephone Services

Section 1. Q: How do I place an on-campus phone call?

Dial last 4 digits of the phone number.  For example, if you wish to contact 785-4544, simply dial 4544.

Section 2. Q: How do I place an off-campus local call?

Dial 9 plus the 7 digit phone number.

Section 3. Q: How do I place a long distance call?

Dial 8 plus 10 digit phone number plus your Authcode.

Section 4. Q: What is Authcode?

An Authcode is your 6-digit number used for long distance access. Faculty and Staff should have two, one for University Business and one for personal calls.

Section 5. Q: How do I get my own Authcode?

Faculty and Staff can obtain their Authcode by contacting their Division Secretary, who will issue official one for University Business. Please stop by Telephone Services in Pickler Library 203 for your Personal code.

Section 6. Q: How do I place an International Call?

Dial 9 011 plus country code followed by the phone number plus Authcode.

Section 7. Q: Why does my phone have a busy signal on it when I pick it up?

This is stutter dial tone, it means that you have voicemail messages.

Section 8. Q: How do I access my voicemail messages?

If you have your own phone just dial your own number or dial * 90 if you have stutter dial tone and follow the verbal directions. You will need a passcode.

If you share a phone, you will need to call your number and then press your number on the voice menu, and the voicemail system will forward you to your mailbox.

Press "*" when it answers and then enter your passcode when instructed to do so.

Section 9. Q: What is my passcode?

In the beginning it will be set to 1234, and then you need to access your voicemail box and follow the verbal tutorial. It will help you set up your mailbox and change your passcode to whatever 4-digit number you would like.

Section 10. Q: How do I get campus information?

Dial "0"

Section 11. Q: How do I get off-campus information?

Dial "9-411" plus your authcode. ( It costs $1.40) or use the internet.

Section 12. Q: How do I get my phone repaired or other questions answered?

Dial "0".

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Chapter 4. Faculty/Staff Questions about Printing

Section 1. Q: How do I change my default printer?

Go to Start, Control Panel, Printers and Faxes, Right Click on the printer that you would like to have as your default printer and click on Set as default.

 

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Chapter 5. Faculty/Staff Questions about Internet Access and the Web

Section 1. Q: How can I connect to the Internet from my home computer?

Truman University offers free dial-up Internet access for all faculty and staff.  To get your account, please contact the IT Service Center to get a request form, or find our form Online.

Section 2. Q: The Dial-Up Service is a little slower than I would like.  Is there high speed access available?

While Truman does not offer any broadband access, there are several companies in Kirksville which offer this service, including SouthWestern Bell, and CableOne.

Section 3. Q: How do I change my default browser to Internet Explorer?

Open Internet Explorer, go to Tools, Internet Options, go to the Program tab, check the box that says Internet Explorer should check to see whether it is the default browser. This should change IE to be your default browser.

Section 4. Q: How do I change my default browser to Mozilla Firefox?

Open the Firefox browser and select Tools => Options => Advanced Tab and check the box labeled under the System Defaults header recognizing Firefox as the default browser. This should change Mozilla to be your default browser.

Section 5. Q: I want my own website, what do I have to do?

If you would like a personal website on Truman's network please visit this page and fill out the website request form.

 

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Chapter 6. Student Questions about IT Services

Section 1. Q:Where do I go for help with computer problems?

The Truman IT Services IT Service Center is the Central Contact for Computer Problems:

  • Phone:  785-4544
  • Walk-In: Pickler Library 203

Section 2. Q: How do I get my computer accounts created?

Your computer accounts are automatically created upon your enrollment in Truman.

Section 3. Q: Do I get space on the Network for my files?  What are their Drive Letters and Uses?

Y: Your personal space(1GB of storage)

Section 4. Q: What is my E-mail address?

Every Truman Student is given a unique User ID(i.e. abc123).  This will function as your login for campus computers, as well as your E-mail address.  People can send you mail at user_id@truman.edu.

Section 5. Q: What kind of free software can I get from Truman?

Truman is able to provide some free downloads to its students, including Mozilla Firefox, Eudora, Adobe Acrobat, and more.  Please see our Download Zone.

Section 6. Q:I don't have my own computer.  Where can I go to use one?

Truman has several computer labs available for student use.  Please visit our Academic Labs page for details.

Section 7. Q: How do I find the email addresses/phone numbers of students and faculty?

Contact information for students and faculty can be found by typing a name in the search bar located in the Truman Website top right-hand corner or in the Searches tab found in Truview.

Section 8. Q: How can you change the information listed about you on the Truman web directory?

Log on to your Truview account, select the Student tab and change various personal information under the My Personal Information Header.

Section 9. Q: Where can I find help with purchasing a computer?

Computer Purchasing Information

Section 10. Q:How do I change my network password?

If you are using a Windows computer on the Truman Domain, press control+alt+delete any time after logging in. Then click change password. If you are not using Windows, you may go to the
Truman Password Reset homepage.

Section 11. Q: Is there a fax machine on campus for student use?

A Fax machine is available for student/staff/faculty use at the Student Union Information Center located on the main floor of the SUB.

 

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Chapter 7. Student Questions about Truman E-mail

Section 1. Q:How can I get my e-mail password reset?

Simply bring a photo ID with you to the IT Service Center in PML 203. They can reset your password there.

Section 2. Q:How can I check my E-mail?

You can check your mail through Truman's TruView interface, or you can use a mail client on your computer, such as Eudora, Microsoft Outlook or Mozilla Thunderbird.

Section 3. Q: If i want to use Mail Client, what are the Incoming and Outgoing Servers for Truman Mail?

You can find Mail Client settings relating to the swtich to gmail here.

Such information found on the link above will be required if you choose to check your e-mail through Eudora, Microsoft Outlook, Mozilla Thunderbird.or any non-TruView mail client.

Section 4. Q:Can I check my E-mail from home?

Yes.  Go to our TruView interface.

 

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Chapter 8. Student Questions about Truman Telephone Services

Section 1. Q: How do I place an on-campus phone call?

Dial last 4 digits of the phone number.  For example, if you wish to contact 785-4544, simply dial 4544.

Section 2. Q:How do I place an off-campus local call?

Dial 9 plus the 7 digit phone number.

Section 3. Q:How do I place a long distance call?

Dial 8 plus 10 digit phone number plus your Authcode.

Section 4. Q: What is an Authcode?

An Authcode is your 6-digit number used for long distance access. On-Campus Students should receive their Authcode before the beginning of classes.

Section 5. Q:How do I place an International Call?

Dial 9 011 plus country code followed by the phone number plus Authcode.

Section 6. Q: Why does my phone have a busy signal on it when I pick it up?

This is stutter dial tone, it means that you have voicemail messages.

Section 7. Q: How do I access my voicemail messages?

If you have your own phone just dial your own number or dial * 90 if you have stutter dial tone and follow the verbal directions. You will need a passcode.

If you share a phone, you will need to call your number and then press your number on the voice menu, and the voicemail system will forward you to your mailbox.

Press "*" when it answers and then enter your passcode when instructed to do so.

Section 8. Q: What is my passcode?

In the beginning it will be set to 1234, and then you need to access your voicemail box and follow the verbal tutorial. It will help you set up your mailbox and change your passcode to whatever 4-digit number you would like.

Section 9. Q: How do I get campus information?

Dial "0"

Section 10. Q:How do I get off-campus information?

Dial "9-411" plus your authcode. ( It cost $1.40) or use the internet.

Section 11. Q: How do I get my phone repaired or other questions answered?

Dial "0".

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Chapter 9. Student Questions about Printing

Section 1. Q: Can IT Services help me set up my printer?

IT Services cannot help you with problems involving your personal printer, however, we can help you connect to the networked campus printers.  For repairs to your personal printer, please contact an in-town computer repair shop.

Section 2. Q:Can I print to lab printers from my dorm room?

Students connecting to the campus network from their dorm room are able to print to the lab laser printers. Please consult our instructions or contact the IT Service Center at x4544.

Section 3. Q: How do I change my default printer?

Go to Start, Control Panel, Printers and Faxes, Right Click on the printer that you would like to have as your default printer and click on Set as default.

Section 4. Q:Does it cost money to print to university printers?

Yes.  Printing is charged at 10 cents per page for black and white, 7 cents per side for duplex, and 50 cents per page for color.

Section 5. Q: Can I add money to my printing Account?

You can purchase more prints from the cashier's window in McClain or
online. $25 in printing credits is applied automatically to each students account at the beginning of the fall, spring and summer semesters. This amount, plus any credits students purchase themselves, accrue till accounts are zeroed each fall.

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Chapter 10. Student Questions about Internet Access and the Web

Section 1. Q: How can I connect to the Internet from my off-campus computer?

Truman State University does not offer internet service for off-campus students. However, there are several companies in Kirksville which offer this service, including SouthWestern Bell, and CableOne.

Section 2. Q: How do I change my default browser to Internet Explorer?

Open Internet Explorer, go to Tools, Internet Options, go to the Program tab, check the box that says Internet Explorer should check to see whether it is the default browser. This should change IE to be your default browser.

Section 3. Q:How do I change my default browser to Mozilla Firefox?

Open the Firefox browser and select Tools => Options => Advanced Tab and check the box labeled under the System Defaults header recognizing Firefox as the default browser. This should change Mozilla to be your default browser.

Section 4. Q:I want my own website. What do I have to do?

If you would like to create a webpage for organizations or academic groups please visit our forms page and fill out the appropriate webpage request form. Also if you would like adatabase to use alongside your webpage please visit the link above and fill out the MySQL request form.  If you have any question please visit our webservices page.

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Chapter 11. Questions about Media Services

Call the Truman IT Service Center at x4544.

Section 2. Q: How far in advance should I call for equipment reservations?

Depending on item desired about 3-7 working days. Call x4544.

Section 3. Q:What kinds of services does Truman IT Services provide?

-   Audiovisual equipment, rental, reservations and limited delivery.

     Media such as Educational Films and Music can now be found in the electronic media library rental desk located on the 2nd floor of Pickler Memorial Library

Section 4. Q: Who should I contact for consultations on any type of instructional Audio-visual project?

Call the Truman Learning Technology Team at x7750.

Section 5. Q: What are the hours of the equipment checkout program?

M-F 8:00-5:00.

Section 6. Q: Who do I call if I don't find the audiovisual information I am looking for anywhere else?

Call the Truman IT Service Center at x4544.