SpamTitan

• What is SpamTitan?
• How does SpamTitan work?
• What happens when SpamTitan is not certain a message is spam?
• How do I check my quarantined email messages?
• How can I allow and block email?
• I received a spam or phishing email, how do I report it?
• How do I use Quarantine Reports and what do the email banners indicate?

What is SpamTitan?

SpamTitan is Truman’s email security and filtering service. It helps protect campus email accounts from spam, phishing, malware, and other unwanted or suspicious email before those messages reach your mailbox.

How does SpamTitan work?

SpamTitan sits in front of Truman’s email environment and filters inbound email before delivery. Messages are analyzed for spam, phishing, malware, and other indicators of suspicious activity, and legitimate messages are then delivered to campus email accounts.

SpamTitan may use multiple detection methods to evaluate messages, including reputation-based filtering, malware detection, phishing analysis, and policy-based message handling. These layered checks are designed to reduce unwanted email while allowing legitimate mail to be delivered.

What happens when SpamTitan is not certain a message is spam?

When SpamTitan identifies a message as suspicious but does not block it outright, the message may be placed in quarantine for review. This helps reduce the chance that malicious email reaches your inbox while still allowing you to review messages that may have been incorrectly identified as spam.

How do I check my quarantined email messages?

SpamTitan can send quarantine report emails that list messages being held for review. From those reports, you may be able to deliver, allow, delete, or otherwise manage messages that were quarantined.

You may also be able to log in to the SpamTitan quarantine portal to review quarantined messages and manage your settings. If you are accessing the portal for the first time, use the password reset or first-time access options provided in the login screen or in your welcome email.

SpamTitan Quarantine Portal: https://cloudv.spamtitan.com/login.php

How can I allow and block email?

If a legitimate message has been quarantined, SpamTitan allows users to release the message and add the sender to an Allow List. Adding a sender to your Allow List helps ensure future messages from that sender are delivered more reliably.

If needed, users may also block unwanted senders or delete quarantined messages. Blocking can be helpful in some cases, but it may not always stop spam completely because many spam senders regularly change or spoof their email addresses.

As with any email security system, use caution when allowing broad domains or senders you do not fully trust. If you are unsure whether a message is legitimate, contact IT Services before allowing it.

I received a spam or phishing email, how do I report it?

If a spam or phishing message reaches your inbox, please use the TitanHQ add-on in the top ribbon of Outlook to report it. Reporting these messages helps Truman IT Services review threats and improve protections for the campus community.

How do I use Quarantine Reports and what do the email banners indicate?

This document will show you how to utilizie the TitanHQ Quarantine reports and what the banners on incoming mail indicates:
Quarantine Reports and Email Banners