Student Printing Draft

Enrolled Truman students receive $5 each semester from Information Technology Services, with a total of $15 if enrolled in Fall, Spring, and Summer. This amount resets to $5 every August. Additional funds can be added online here or at the McClain Cashier in MC105. Funds cannot be withdrawn from the account.

Printing Charges

  • $0.08 per page – Black & White
  • $0.05 per page – Black & White Duplex (Double-sided)
  • $0.45 per page – Color (No Duplex option)

How to connect to a printer
  • For all devices: Web Printing (limited to single-sided prints):

    This is the easiest way to print your documents. Follow these steps:

    1. Go to eop.truman.edu.
    2. Sign in with your Truman username and password.
    3. Upload your document and click “Next.” (Repeat this process to add more documents to your print queue.)

    Note: If you want to print double-sided, consider using a different method below.

  • For PC/Windows:

    Open File Explorer, type \\pcounter\masterqueue in the Quick Access field, and accept the popup messages to install the printer. Once installed, the print queue will open. Select Pcounter/Masterqueue from your print options. Click here for a more detailed instruction with pictures.

  • For Mac:

    Direct printing to the queue is not available. Options:

    • Use Web Printing (limited to single-sided prints and 1 copy per print).
    • Access the Virtual Desktop and print within this environment for full options.
  • For Phones/Tablets:

    Currently unavailable as the system is under redesign. Check back later.

How to Print from a Printer

  • If you have successfully connected to the printers or have added your documents to the print queue from eop.truman.edu, follow the instructions below to print your documents:
    Note: If you have multiple jobs, release color prints first. There is only one Color LaserJet printer located in PL100 lobby.
  • If you are using a printer with Prox ID Scanner (If you have your Truman Banner ID card):
    • Swipe your Truman Banner ID card on the scanner. A beep indicates your print jobs will release.
    • To manage print jobs, use a Print Release Station to select or delete specific jobs.
  • If you are using a printer with Laptop Release Station (If you do not have your Truman Banner ID card):
    • Log in with your Truman username and password, then select and print your desired job.


      • Note: Troubleshooting steps:

      • If you see an error stating there are no print jobs in the print queue, try logging out and logging back in.
      • If there are print jobs in the print queue but the documents are not printing, right-click on the print job you want to print and select “Ready.”

  • For the PL Color LaserJet:
    • Swipe your Truman ID to sign in and release your color print job.
    • Alternatively, use the Laptop Release Station with your Truman username and password.
    • Note: The color printer is single-sided only. For special printing needs, contact Truman Printing Services.

Location of Student Printers

  • PL100 Lobby:
    • 2 large Black & White printers with ID Scanners.
    • 1 Black & White printer with a laptop Release Station.
    • 1 Color LaserJet (only student color option).
  • VH2001:

    1 large Black & White printer equipped with both an ID Scanner and a laptop Release Station.

  • Res Hall Main Desks:

    1 Black & White printer with an ID Scanner only.

  • Classroom/Lab Printers:

    Available in limited courses for specific students.

Printing Issues

If you encounter any issues, contact the IT Service Center at 660-785-4544 or visit PL203. Below are common issues and solutions:

  • ID Card Not Working:
    • Multiple beeps: Report the scanner to the IT Service Center.
    • Single beep but no print: Check your funds or printer status, or ensure your ID card is updated.
    • Scanner has no light or red light: Report the issue or check for a faulty ID card.
  • Print Jobs Deleting Automatically: Insufficient funds. Add funds to your account here.
  • Page Size Issues: Only 8.5×11-inch Letter size is supported. For other sizes, contact Truman Printing Services.
  • Printer Jam: Do not attempt to remove it yourself. Contact the IT Service Center immediately.
  • Other Issues: Contact the IT Service Center for assistance.

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