Student Printing Draft

• $0.08 per page – Black & White
• $0.05 per page – Black & White Duplex (Double-sided)
• $0.45 per page – Color (No Duplex option)

How to connect to a printer

• For all devices: Web Printing (limited to single-sided prints):

  This is the easiest way to print your documents. Follow these steps:

  1. Go to eop.truman.edu.
  2. Sign in with your Truman username and password.
  3. Upload your document and click “Next.” (Repeat this process to add more documents to your print queue.)

  Note: If you want to print double-sided, consider using a different method below.

• For PC/Windows:

  Open File Explorer, type \\pcounter\masterqueue in the Quick Access field, and accept the popup messages to install the printer. Once installed, the print queue will open. Select Pcounter/Masterqueue from your print options. Click here for a more detailed instruction with pictures.

• For Mac:

  Direct printing to the queue is not available. Options:

  • Use Web Printing (limited to single-sided prints and 1 copy per print).
  • Access the Virtual Desktop and print within this environment for full options.
• For Phones/Tablets:

  Currently unavailable as the system is under redesign. Check back later.

How to Print from a Printer

• If you have successfully connected to the printers or have added your documents to the print queue from eop.truman.edu, follow the instructions below to print your documents:
  Note: If you have multiple jobs, release color prints first. There is only one Color LaserJet printer located in PL100 lobby.
• If you are using a printer with Prox ID Scanner (If you have your Truman Banner ID card):
  • Swipe your Truman Banner ID card on the scanner. A beep indicates your print jobs will release.
  • To manage print jobs, use a Print Release Station to select or delete specific jobs.
• If you are using a printer with Laptop Release Station (If you do not have your Truman Banner ID card):
  • Log in with your Truman username and password, then select and print your desired job.

  
  Note: Troubleshooting steps:

  • If you see an error stating there are no print jobs in the print queue, try logging out and logging back in.
  • If there are print jobs in the print queue but the documents are not printing, right-click on the print job you want to print and select “Ready.”

• For the PL Color LaserJet:
  • Swipe your Truman ID to sign in and release your color print job.
  • Alternatively, use the Laptop Release Station with your Truman username and password.
  • Note: The color printer is single-sided only. For special printing needs, contact Truman Printing Services.

Location of Student Printers

• PL100 Lobby:
  • 2 large Black & White printers with ID Scanners.
  • 1 Black & White printer with a laptop Release Station.
  • 1 Color LaserJet (only student color option).
• VH2001:

  1 large Black & White printer equipped with both an ID Scanner and a laptop Release Station.

• Res Hall Main Desks:

  1 Black & White printer with an ID Scanner only.

• Classroom/Lab Printers:

  Available in limited courses for specific students.

Printing Issues

If you encounter any issues, contact the IT Service Center at 660-785-4544 or visit PL203. Below are common issues and solutions:

• ID Card Not Working:
  • Multiple beeps: Report the scanner to the IT Service Center.
  • Single beep but no print: Check your funds or printer status, or ensure your ID card is updated.
  • Scanner has no light or red light: Report the issue or check for a faulty ID card.
• Print Jobs Deleting Automatically: Insufficient funds. Add funds to your account here.
• Page Size Issues: Only 8.5×11-inch Letter size is supported. For other sizes, contact Truman Printing Services.
• Printer Jam: Do not attempt to remove it yourself. Contact the IT Service Center immediately.
• Other Issues: Contact the IT Service Center for assistance.