Student Printing

Enrolled Truman students receive $5 each semester from Information Technology Services, with a total of $15 if enrolled in Fall, Spring, and Summer. This amount resets to $5 every August. Additional funds can be added online here or at the McClain Cashier in MC105. Funds cannot be withdrawn from the account.

Printing Charges

  • $0.08 per page – Black & White
  • $0.05 per page – Black & White Duplex (Double-sided)
  • $0.45 per page – Color (No Duplex option)

How to connect to a printer

  • PC/Windows:

Open File Explorer, type \\pcounter\masterqueue in the Quick Access field, and accept the popup messages to install the printer. Once installed, the print queue will open. Select Pcounter/Masterqueue from your print options. Click here for a more detailed instruction with pictures.

  • Mac:

Direct printing to the queue is not available. Options:

  • Use Web Printing (limited to single-sided prints and 1 copy per print).
  • Access the Virtual Desktop and print within this environment for full options.
  • Phone/Tablet:

Currently unavailable as the system is under redesign. Check back later.

  • Web Printing:

As mentioned under MAC Printing – go to https://eop.truman.edu (this is limited on printing options)

Location of Student Printers:

  • PL100 Lobby:
    • 2 large Black & White printers with ID Scanners.
    • 1 Black & White printer with a laptop Release Station.
    • 1 Color LaserJet (only student color printer – no duplex option).
  • VH2001: 1 large Black & White printer equipped with both an ID Scanner and a laptop Release Station.
  • Res Hall Main Desks: 1 Black & White printer with an ID Scanner only.
  • Classroom/Lab Printers: Available in limited courses for specific students.

How to use printers:

  • Once the item has been printed to the Pcounter/Masterqueue, it will need to be released at a Truman Student Printer
    • NOTE: if you have printed multiple jobs including color, you will want to release/print the color print first and then print the other jobs at the B/W printer
  • If you are using a printer with Prox ID Scanner (If you have your Truman Banner ID card):
    • Swipe your Truman Banner ID card on the scanner. A beep indicates your print jobs will release.
    • To manage print jobs, use a Print Release Station (PL Lobby and VH2001) to select or delete specific jobs.
  • If you are using a printer with Laptop Release Station (If you do not have your Truman Banner ID card):
    • Log in with your Truman username and password, then select and print your desired job.
  • For the PL Color Laser Jet
    • Swipe your Truman ID and it will sign you in automatically on the laptop Release Station. Select the Color print job and click on Print.
    • No ID, sign in to the laptop Release Station. Sign in with Truman Username/Password and select the color print job and click on Print
    • The color printer is a single-sided printer and does not have a duplex option. For special printing needs, contact Truman Printing Services

Printing Issues

If you encounter any issues, contact the IT Service Center at 660-785-4544 or visit PL203. Below are common issues and solutions:

  • ID Card Not Working
    • Multiple beeps with a single swipe – there is an issue with the scanner and needs to be reported to the IT Service Center. Try another printer
    • Single beep, but nothing comes through printer – either user does not have enough funds to print (add funds to the account), printer is turned off (turn printer on), or the ID Card code is not correct in the system (this is common if a user is issued a new ID Card -can be fixed at the IT Service Center).
    • ID Scanner has no light on it and does not beep – Scanner malfunction, report to the IT Service Center and try another printer
    • ID scanner has red light, but no beeps when using your ID Card – the chip in the ID Card may be faulty. It can be verified by the IT Service Center or ID Office. The ID Office will replace faulty card for free if it was not damaged by the user (like punching a hole in it for a lanyard)
  • Print Jobs Deleting Automatically: Usually a result of insufficient funds. If the job being printed does not have enough funds to cover the print, it will delete it from the print queue. Add funds to the account here .
  • Page Size Issues: Only 8.5×11-inch Letter size is supported. For other sizes, contact Truman Printing Services.
  • No Duplex Option For Color Print: Contact Truman Printing Services.
  • Printer Jam: DO Not attempt to remove yourself, immediately report to the IT Service Center at 660-785-4544 or go to PL203. After hours, can stop at the Library Service Desk. Removing jams incorrectly can result in major damage to the printer.
  • Other Issues: Contact the IT Service Center for assistance.

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