SpamTitan

        • Quick Link to SpamTitan Quarantine Portal:https://us4-smtp-ui.titanhq.com/

        • What is SpamTitan?

          SpamTitan sits in front of Truman’s email environment and filters inbound email before delivery. Messages are analyzed for spam, phishing, malware, and other indicators of suspicious activity, and legitimate messages are then delivered to campus email accounts.

          SpamTitan may use multiple detection methods to evaluate messages, including reputation-based filtering, malware detection, phishing analysis, and policy-based message handling. These layered checks are designed to reduce unwanted email while allowing legitimate mail to be delivered.

          What is PhishTitan?

          PhishTitan integrates with Microsoft to remove malicious content post delivery, should it manage to make it through SpamTitan. PhishTitan scans delivered emails for the most dangerous malicious threats and phishing emails.

          What is Link Lock?

          Link Lock provides protection against phishing, business email compromise, and zero day attacks by removing the possibility of clicking on a malicious link in an email. SpamTitan does this by rewriting all links in every inbound email. Subsequently, when a link is clicked, SpamTitan can verify if the destination URL is safe or malicious. If the link is malicious, you’ll be presented with a block page indicating that there is a security risk.

          With Link Lock, links always remain rewritten, even if an email is forwarded. Links are checked in real-time once clicked.

          What happens when SpamTitan is not certain a message is spam?

          When SpamTitan identifies a message as suspicious but does not block it outright, the message will be placed in quarantine for review. This helps reduce the chance that malicious email reaches your inbox while still allowing you to review messages that may have been incorrectly identified as spam.

          How do I check my quarantined email messages?

          SpamTitan will send daily quarantine reports that list messages being held for review. From those reports, you’ll be able to deliver, allow, delete, and manage messages that were quarantined. At the bottom of the report, you can choose how often the report is delivered, whether to show all quarantined items or only new items since the last report, request a new report (which should be delivered within a few minutes), and to delete all messages currently in quarantine. Another option is to chose whether to classify all marketing emails as Spam. If enabled, all marketing emails should be quarantined automatically.

          You can also log in to the SpamTitan quarantine portal to review quarantined messages and manage your settings. You can access the portal at https://us4-smtp-ui.titanhq.com/ or you can select the link at the bottom of your quarantine report that says “To view your entire quarantine inbox or manage your preferences: Click Here.” If you’re accessing the portal for the first time, use the password reset or first-time access options provided on the login screen or in your welcome email.

          Within the portal:
          History shows all incoming external emails
          Quarantine shows only quarantined messages
          Filtering is where you can adjust your allow & block lists and geo-blocking settings
          Settings is where you can adjust your preferences for classifying marketing emails as spam, setting your language preference, setting your email report delivery frequency, and your report contents preference such as all items or only new items.

          When viewing the History or Quarantine page, it will show you today’s history. You can select that box and chose today, yesterday, the last 7 days, the last 30 days, or custom. Message history is retained for 24 days, so selecting Last 30 days should display all of history and quarantine information. You can also search by Sender (From) or Subject. Selecting Advance Filter under the date range allows you to Search by specific Message Type such as All, Virus, Sandbox, Spam, Banned, DMARC, or Content-filter.

        • How can I release, allow, delete and block quarantined emails?

          If a legitimate message has been quarantined, SpamTitan allows users to release the message and/or add the sender to an Allow List. Releasing a message only release that particular message. Adding the sender to your Allow List helps ensure future messages from that sender are delivered more reliably.

          If needed, users may also block unwanted senders or delete quarantined messages. Deleting the message only deletes that particular message. Blocking blocks that particular sender and can be helpful in some cases, but it may not always stop spam since many spam senders regularly change or spoof their email addresses.

          Note: Quarantine report links are tokenized for security. Each link expires 7 days after the report is generated. When you click any action link in your quarantine report (such as “Release” or “Delete”), you’ll see a confirmation pop-up asking you to verify the action. You can choose:
          • Continue to complete the action
          • Cancel to go back
          • Or check “Don’t show this confirmation again” if you prefer to skip the pop-up in the future

          As with any email security system, use caution when allowing broad domains or senders you do not fully trust. If you are unsure whether a message is legitimate, contact IT Services before allowing it.

          I received a spam or phishing email, how do I report it?

          If a spam or phishing message reaches your inbox, please use the TitanHQ add-on in the top ribbon of Outlook to report it. Reporting these messages helps Truman IT Services review threats and improve protections for the campus community.

          What do the email banners indicate?

          This document will show you what the dynamic email banners indicate and how to use the TitanHQ Outlook Plugin:
          Phish Titan Banners and the Outlook Plugin

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