Network Printer Connection: macOS (Pcounter)
NOTE: Due to a Windows update (to protect against the PrintNightmare vulnerability) on September 15, 2021, direct printing for Mac currently does not work. Until a fix is found, printing from a personal Mac computer will need to be through the Pcounter Web Print (https://webprint.truman.edu). You will log in, upload the file to print, and then go to any student supported printer to scan your ID to get your print. Detailed information on how to use WebPrint can be found here: WebPrint How To. Any questions or concerns can be directed to IT Service Center at 660-785-4544 or stop by in PL203.
Using the Virtual Desktop at https://view.truman.edu will also allow you to access a Windows 11 virtual system that can be used to print from.
If you are using macOS 10.12 (Sierra), Mac OS X 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion), or Mac OS X 10.7 (Lion) use the following instructions to connect to the network printers.
From the Apple menu, choose System Preferences…
Then click on Printers & Scanners
Click the + to add a printer
On the Add Printer screen, click on Advanced. If you don’t have “Advanced,” right click on the toolbar at the top of the window. Click “Customize Toolbar…“. Drag the “Advanced” icon into the tool bar.
For Type, select “Windows printer via spools“. For URL, type “smb://pcounter/masterqueue“.
The Name and Location are up to you, this is what you’ll see and select when you go to print something.
Select “HP Color LaserJet CP3525 ” from the Use: dropdown (this allows you to print both on both black and white and color printers). Click Add. (Don’t have that driver? Download and install the HP driver pack here.)
Make sure to check mark Duplex Unit before selecting OK. If this is not checked marked, Duplex option will not be available when printing.
Visit this page for help retrieving your print.
If you are still having difficulties connecting after following these instructions, contact the IT Service Center at (660) 785-4544 or visit the Service Center at Pickler Memorial Library, room 203.
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