Google Pixel

Google Pixel updated its OS that has created an issue with connecting to a secured network like our TrumanSecureWireless WP2-Enterprise security protocol. When a user tries to set up the network connection, the Client Certificate option is greyed out and the secondary certificate option asks for a domain name. Just adding the domain of Truman.edu does not fix this issue.

To connect the Pixels on Truman’s wireless network, you will have to register the device and connect through TrumanDevices: https://its.truman.edu/docs/trumandevices-wireless-network/

Before registering the device on TrumanDevices, you will need to have the MAC address for the device. The following steps will help get the information needed:

• Open Settings on the Google Pixel
• Scroll down and select, “About Your Phone”
• Scroll down to, “Device Identifiers”
• Look for the MAC address for, “Device Wi-Fi MAC address”; any other MAC address listed will not register the device properly.

When connecting the device to TrumanDevices after registering the MAC address at the site mentioned above, input the security key(password) that was supplied at the registration page and make sure the phone’s setting under ‘Advanced’ and then ‘Privacy’ uses the “Device MAC” address and not the “Use Randomized MAC address”

Feel free to contact the IT Service Center at 660-785-4544, PL203 for any assistance with connecting your Google Pixel