Click Here to receive Service Notes automatically via email.
| Date | Description |
|---|---|
| 10/21/2003 | Student Email is currently unavailable due to a maintenance on the Campus Pipeline mail server. IT Services and Campus Pipeline, Inc. are installing a hotfix to fix a serious problem which is affecting several students and causing accidental deletion of email. |
| 10/20/2003 | Following critical server maintenance, the main administrative web server, Argon, experienced a service failure taking it offline Saturday morning, 18 October 03. At ~10:30 the server was restarted and availability to all hosted websites was restored. |
| 10/17/2003 | Contractors have damaged some network wiring in Magruder Hall with a sawsall. No network outages have been reported from Science. We are inspecting the damage. |
| 10/15/2003 | We received the following notification from MOREnet.
The backbone circuits between Kansas City and Columbia are currently experiencing problems. Customers will experience delays while it is routed around the outage. Customers may also experience problem getting to GPN and I2. We are currently working with the vendor to resolve this problem as soon as possible. |
| 10/15/2003 | Campus Pipeline was unavailable from approximately 1:30 p.m. to 1:45 p.m. on 10/14/03. The cause of the outage is being investigated. |
| 10/15/2003 | Campus Pipeline was unavailable from approximately 4:45 - 5:30 p.m. on 10/13/03. The cause of this outage is being investigated. |
| 10/07/2003 | A circuit breaker in the McClain Hall data center tripped today at around 15:45. The loss of power took down the main set of network distribution switches, and caused most of the primary services to be interrupted. The power distribution has been changed so the problem should not happen again. We apologize for any inconvenience. |
| 10/03/2003 | Campus Pipeline was unavailable this morning (10/2/03) from 4:20 a.m. to approximately 8:40 a.m. IT Services has been working with Campus Pipeline, Inc. to resolve previous issues with the Campus Pipeline system. An error in a configuration change made yesterday caused this morning's failure. |
| 09/30/2003 | Faculty and Staff email services are currently unavailable as of 9:20 AM. An unauthorized user here on campus attempted to send many thousands of SPAM emails through the Faculty / Staff email system. The offending user has been traced down and disconnected from the campus network. Faculty / Staff email services were restored at 2 PM. |
| 09/29/2003 | The mail program on gold was not delivering mail from sometime this morning until it was restarted at 2:20 pm. Mail is being delivered properly now. Both incoming and outgoing has been tested. |
| 09/29/2003 | Campus Pipeline has been unavailable due to intermittent problems with the web server. The cause of the problems is thought to be excess traffic caused by worms. |
| 09/26/2003 | Campus Pipeline was unavailable from approximately 1:30 - 2:15 pm do to an unknown failure. |
| 09/23/2003 | Campus Pipeline was unavailable this morning, do to a failed startup following a routine daily restart. The problem has been corrected. |
| 09/23/2003 | Campus Pipeline has been unavailable since approximately 12:20 p.m. today. The system will work for a short period of time and then quit working due to an unknown reason. A trouble ticket has been submitted to Campus Pipeline support, and service will be restored as soon as possible. UPDATE: The Campus Pipeline problem appears to have been a denial of service attack caused by worm infected computers. IT Services is working to find a solution to this problem. |
| 09/30/2003 | Tonight (09/18/2003), ITS will be distributing a Microsoft security patch to protect against the most recently announced vulnerability in Microsoft Windows XP, 2000, and NT4. ITS will distribute this patch automatically using our Systems Management Server. Any computers that are left on this evening will apply the security patch at 12:01 AM. Computers that do not receive the patch (because they are powered off or not connected to the campus network) will receive the patch the next time that they are powerd on and/or connected.
During the installation of the security patch, the computer will need to reboot. If a user is logged on at the time, a 5 minute countdown will appear asking the user to close any open applications. After this time has expired, the computer will automatically reboot to complete the installation of the security patch. If users experience any difficulties or have questions, they may contact the ITS Help Desk at x4544. |
| 09/18/2003 | The third Thursday of every month is the ITS IT maintenance window. We will be performing several IT maintenance tasks this evening between 6 and 10 PM. Some IT services may be unavailable during this period. |
| 09/08/2003 | The Internet outage due to an air conditioning failure has been corrected. Internet services are now available. |
| 09/07/2003 | Internet access is currently down due to an air conditioning failure. Truman Physical Plant personnel are working on the problem. Internet service will be restored as soon as possible. |
| 09/04/2003 | Campus Pipeline was unavailable between 8:15 and 9:00 p.m. Service has been restored. |
| 09/04/2003 | Campus Pipeline has been unavailable this morning (9/3/03). Campus Pipeline support is working on the problem. UPDATE: Campus Pipeline was brought back online at approximately 11:30 a.m. |
| 08/27/2003 | Network access to all residence halls has been restored. NOTE: Removing viruses is still a priority. Network performance is still taking a major performance hit. Virus removal CDs are availabe at all residence hall desks. ITS staff are monitoring the network for infected computers and working with students to fix their systems. |
| 08/26/2003 | There was a brief email outage this afternoon at approximately 4:45 PM due to a hardware failure. Email services were restored by 5 PM. |
| 08/26/2003 | Network access to Centennial Hall and Missouri Hall was restored today. Dobson Hall and Ryle Hall are still off-line due to MSBlaster and Welchia worm infections. The student computers in Dobson Hall and Ryle Hall will be targeted heavily tomorrow (Wednesday) for virus removal and patch updates. Virus removal CDs were distributed to all residence halls earlier today. |
| 08/29/2003 | CDROMs to remove the Welicha and MSBlaster worm viruses have been delivered to the hall desk of all residence halls. If you have a personal computer in your residence hall room please check out a virus removal CD from your hall desk and run it on your system. _________________________________________ ITS Staff continue to work on contacting everyone with a infected computer system and helping them clean it. _________________________________________ All infected computers detected on the campus network are also being logged and their Internet web page accesses are being redirected to a ITS web page containing virus removal tools and instructions. |
| 08/26/2003 | MSBlaster and Welchia worm infections on student computers are responsible for the recent severe network and Internet problems. Student Residence Halls were taken off the network temporarily in order to restore network functionality for the rest of campus. The residence halls are being brought back on-line one at a time and ITS staff are working with students in each hall to get their computers cleaned and patched. We are trying to restore full network access to all residence halls as soon as possible. The following residence halls are currently off-line: Missouri Hall, Dobson Hall and Ryle Hall. |