Click Here to receive Service Notes automatically via email.
| Date | Description |
|---|---|
| 08/14/2003 | The Campus Pipeline upgrade process has begun. Campus Pipeline will be upgraded from version 3.1 to 3.2. During this upgrade Campus Pipeline services will be unavailable. The Pipeline upgrade is expected to take 2-3 days to complete. |
| 08/06/2003 | We received the following notice from MOREnet.
Multiple sites connected to St. Louis aggregation circuit AGEC989997 are currently not responding. Some other St. Louis sites are also affected. A fiber cut has been found south of St. James. Updates will be forthcoming as information becomes available. Thank you for your patience. |
| 08/05/2003 | Mail service was restored at ~11:30. All new incoming mail should be delivered immediately. All mail queued from this morning will be delivered within the next few hours. A problem with a system update caused the unexpected downtime. |
| 08/04/2003 | The Campus Pipeline upgrade last week was unsuccessful and will be rescheduled at a later date. |
| 08/01/2003 | The Pipeline portal is currently experiencing technical difficulties of an unknown origin. ITS is investigating the problem and will provide updated information as soon as possible.
NOTICE: The problem has been solved. Pipeline has been restored. |
| 07/30/2003 | Beginning on Monday July 28th Campus Pipeline will be upgraded from version 3.1 to 3.2. During the upgrade Pipeline services will be unavailable. The Pipeline upgrade is expected to take 2-3 days to complete. |
| 07/27/2003 | In order to facilitate the upgrade of the Campus Pipeline system on Monday the 28th, we will need to perform several preparation processes prior to the upgrade. The preparation steps will take place this weekend (July 26-27). During this work there will be times when Campus Pipeline services will be unavailable (including the Portal and calendar services). We will make every effort to keep these service outages as short as possible.
We ask that all students who want their Pipline email forwarded (redirected) while the Campus Pipeline upgrade is in process to please log on to https://secure.truman.edu/its-s/emailredirect and complete the form. |
| 07/23/2003 | In order to facilitate the upgrade of the Campus Pipeline system on Monday the 28th, we will need to do a test backup and restore on the systems prior to the upgrade. Therefore we will be taking the Pipeline system down tomorrow night, Thursday the 24th at approximately 6pm for an indefinite amount of time. We hope to have it back up by the following morning but due to the very complex configuration of the Campus Pipeline system, it is possible that the restoration process could take an extended period of time. We will be updating the status on Friday the 25th . We ask that all students who want their Pipline email forwarded (redirected) please log on to https://secure.truman.edu/its-s/emailredirect and complete the form. The Portal and calendars will also be unavailable. |
| 07/22/2003 | Intermittent Outages Occuring in Springfield area 7/22/2003
Some customers serviced by CenturyTel in the Springfield area are experiencing outages. The cause is unknown at this time. MOREnet engineers are currently working with CenturyTel to determine and fix the problems. Thank you for your patience. |
| 07/21/2003 | We have experienced two short interruptions on the main Truman web server, the cause of which is currently under investigation. These interruptions affected all websites except for personal web space including the development web site. We regret any inconvenience this may have caused. |
| 07/18/2003 | During the normal maintenance window (3rd Thursday after 8pm), Network Services will be attempting to complete a firmware upgrade on the network switches in McClain and Violette hall. This upgrade should not cause extensive outages, but as with any configuration work on the switches, unanticipated problems can arise. Please be aware that if you are needing access to files from any network drive after 8pm tonight, you should make a copy to your local hard drive. Additionally it is possible that Internet service could be interrupted. We regret any inconvenience this may cause. |
| 07/16/2003 | MoreNet determined the problem to be their AT&T Circuit in Kansas City. Traffic is be routed around the problem Circuit. |
| 07/16/2003 | A handful of websites, cnn.com, aol.com and aim.com were not reachable. The problem is outside the Truman Network and appears to either be MoreNETs Kansas City Router or one of the ISPs that connect in Kansas City |
| 07/15/2003 | During a routine firmware upgrade for network switches on Sunday night the 13th, we experienced an unexpected outage of the network backbone. The outage would have interrupted any web or network traffic between approximately 11:00pm and 3:00am. We regret any inconvenience this may have caused. |
| 05/27/2003 | Email sent to students who are not enrolled for summer classes was returned to the sender between 1:00 a.m. and 8:15 p.m. on May 24. This problem affected students not enrolled for summer classes and messages sent to username@truman.edu. Email sent to aliases was delivered properly.
This issue was caused by a problem in the automatic update of email alias files on the mail exchanger server. The problem has been resolved, and should not occur again. Any mail that was affected was returned to the sender as undeliverable. |
| 05/06/2003 | Campus Pipeline was unavailable from approximately 4:15 - 4:30 p.m on 5/5/03 |
| 05/06/2003 | The administrative web server and the Help Desk server were temporarily unavailable around 4:30 yesterday, due to problems with a shared application. |
| 04/24/2003 | Network services were briefly disrupted at ~ 3 pm due to a problem PC on the network. |
| 04/25/2003 | The administrative web application SQL server was temporarily offline at approximately 7:45pm Wednesday evening 4.23.03. Database-driven websites such as the ITS website and the Trudex Searchable Index were unavailable during this time. Services were restored shortly after the problem was reported. Initial information indicates a network interface card failure. We continue to investigate to confirm the cause of the problem. |
| 04/23/2003 | Campus Pipeline was unavailable from approximately 10:30 a.m. to 11:00 on 4/22/03. |
| 04/18/2003 | Tonight, during the regularly scheduled server maintenance window, all secure websites (http://secure.truman.edu/myweb-s) will be unavailable. We expect to have service restored by Friday morning. |
| 04/14/2003 | Barnett Hall has been reconnected to the campus network via a temporary lower speed network link. _________________________________________
The fiber optic cables connecting Barnett Hall to the campus network have been damaged and are non-functional. There is no network access in Barnett Hall at this time. The backup fiber optic cables also appear to have been damaged and are non-functional. We are working on restoring service and are investigating alternative methods for network services to Barnett Hall. |
| 04/11/2003 | In order to test and implement a new web application, access to edit administrative websites and some organizational websites has been temporarily disabled. The server will be re-booted at 12:05pm in order to restore access. |
| 03/31/2003 | The main administrative webserver had to be rebooted at 2:30 on Friday 28 Mar 03 to restore complete functionality of certain web services. |
| 03/27/2003 | The library system hosted at Lance will be down from 3-5 PM on March 27th for a scheduled upgrade. |