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Date | Description |
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03/20/2024 |
*** The issue has been resolved. We are currently experiencing issues with student access to technology resources. We are aware of the issues and are working to resolve them as soon as possible. |
03/17/2024 |
UPDATE: Banner Maintenance complete and all services are now available ----------- Banner Maintenance The Banner system is scheduled for maintenance on Sunday, March 17th. Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, March 17th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day. Upon completion of the upgrade, this Service Note will be updated. Note: Brightspace services will not be impacted by the Banner maintenance and will be available as usual. |
02/25/2024 |
The Banner Upgrade is complete and all Banner services are now available. ---------------- Banner Upgrade The Banner system is scheduled for a major upgrade on Sunday, February 25th. Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, February 25th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day. Upon completion of the upgrade, a Service Note will be posted to announce services are available. Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual. |
02/23/2024 |
DegreeWorks services were unavailable this morning due to a system issue. All DegreeWorks services are now available. |
02/22/2024 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu. |
02/16/2024 |
*UPDATE* - As of 4 PM yesterday (Thursday), network drive services were restored. *UPDATE* - As of 3:15 PM, the Drives are down again. We ap[ologize for this continuous inconvenience, but ITS is diligently working to resolve this issue. And update will be posted when the drives are online again. *UPDATE* - Drives are available again. *UPDATE* - As of 10:10 AM, the W, Y and U Drives are offline again. ITS is working on the issue, and will post an update when the are online again.
*UPDATE* - Services are currtnly online again, and the W, Y and U drives should be accessible. We will keep you updated if that should change. Again, we apologize for any inconvenience, and thank you for your patience.
At approximately 9:07 AM this morning, ITS was made aware of an issue with the Truman File Server, which hosts the Faculty, Staff and Student W, Y and U Drives. Currently, these drives are not accessible. ITS is actively looking into the issue, and we will post an update when the services are back online. We apologize for any inconvenience, and thank you for your patience. |
02/09/2024 |
CAS single sign-on services were restored by approximately 10:45am. ---------- We are currently experiencing a service outage for services that use our classic CAS single sign-on services. Services impacted by this outage include TruView and Slate. We are working on the issue. We appreciate your patience as we work to resolve these issues.
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02/05/2024 |
UPDATE: We believe the issues causing the service disruption with Time Clock have been resolved and services are now available. ----------- We are experiencing a service outage of the Time Clock system services.We are working with Time Clock support to resolve the issue. We appreciate your patience as we work to resolve the system problems. |
01/28/2024 |
Banner upgrade is complete and Banner and all integrated, dependent services are available --------------- Banner Upgrade The Banner system is scheduled for a major upgrade on Sunday, January 28th. Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, January 28th, and will remain down until the completion of the upgrade.
Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual. |
01/25/2024 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu. |
01/22/2024 |
UPDATE: The Time Clock system upgrade is complete. The system is now available for use. Note: This upgrade involved a migration to a new server. If you received the error similar to "This site can't be reached", use either an Incognito window or clear browser cache. If you continue to have issues, please contact the Service Center.
------------- On Monday, January 22, 2024, starting at 9am, Time Clock will be taken down for system maintenance. The system is being migrated to a new server with an OS and a database upgrade included in the maintenance work. Will I be able to clock in/out on a time clock: Users that clock in with actual time clocks will be able to continue to clock in and out during this maintenance. Will I be able to clock in/out on the web application: All users that use the web application will not be able to use the system to clock in and out during this maintenance. It is expected to take much of the day to complete this upgrade. We will send updates as appropriate to this Service Note.
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01/07/2024 |
**Update** 1/7/2024 12:55 pm: The upgrade is complete and all the services are up and running. We apologize for the inconvenience and thank you for your patience. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- At 8:00 am Sunday, Jan 7, 2024, ITS will begin migrating to a new Vanadium server. This process is expected to last 3-5 hours and during this time all Truman WordPress sites (including all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu) along with applications like process maker, csi3 and wireless devices will be affected. We apologize for any inconvenience and thank you for your patience. |
01/05/2024 |
**UPDATE** - As of 8:20 am this morning, services for Faculty/Staff printing were restored. We apologize for the inconvenience, and thank you for your patience.
*UPDATE* - The Faculty/Staff Print Server is still not available. ITS is working to re-establish service, and will post an update when services are back online. We apologize for the inconvenience, and thank you for your patience and understanding.
At approximately 9:00 PM tonight, ITS will be performing maintenance on the Faculty/Staff Print Server. During this time, all printing services for Faculty/Staff may be down until completed. This maintanance will take several hours, and an upate will be posted once completed. Again, this will ONLY affect printing for Faculty/Staff. We apologize for any inconvenience, and thank you for your patience. |
01/16/2024 |
This is a reminder that the Truman email system cannot be accessed from outside of the U.S. unless previous accommodations have been made for you to do so. If you will be travelling outside of the United States and need access to email during this time, contact the IT Service Center (660-785-4544) to set up this access. |
12/18/2023 |
***Update*** - This maintenance has been completed, and the network drives are available to use again. We will be performing maintenance on the server where our network drives such as the W and Y drives reside beginning Sunday at 12:15 am. The drives may be inaccessible for several hours. An update will be posted once the maintenance has been completed. Note: We recommend downloading an offline copy of any documents stored on the network drives today that you may need on Monday. While not expected, we may need to revert the changes made during the maintenance, should drive access become unavailable on Monday. |
12/14/2023 |
***Update*** - The shared drives are accessible again. The shared drives have become inaccessible. We will try to have them back up as soon as possible. |
12/13/2023 |
This maintenance has been completed, and the network drives are available again. We appreciate your patience. We will be performing maintenance on the server where our network drives such as the W and Y drives reside beginning Wednesday at 12:15 am. The drives may be inaccessible for several hours. An update will be posted once the maintenance has been completed. Note: We recommend downloading an offline copy of any documents stored on the network drives today that you may need tomorrow. While not expected, we may need to revert the changes made during the maintenance, should drive access become unavailable tomorrow.
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12/11/2023 |
***Update*** - Network Drives are currently available again. We've taken corrective action to try and prevent any further unplanned outages, but we will continue, as always, to monitor the drives closely. Thank you for your patience while we work through these issues. Network Drives began having issues around 9:40 am. We're currently looking into it and hope to have them restored in the next 30 minutes. |
12/01/2023 |
We experienced issues with the file server network drives (W: Y: etc) earlier today. Normal services have been restored. |
11/30/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu. |
12/03/2023 |
12/3/2023 12:55 pm: The upgrade is now complete and all the services should be up and running. If you are having any issues, please contact the ITS helpdesk. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- At 8:00 am Sunday, Dec 3, 2023, ITS will begin migrating to a new HAproxy server. This process is expected to last 2-4 hours and during this time all Truman WordPress sites (including all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu) along with applications like process maker, csi3 and wireless devices will be affected. We apologize for any inconvenience and thank you for your patience. |
11/17/2023 |
11-16-23 8:04 pm - Network Drives have been stable for several hours now, but we are continuing to monitor them. 11-16-23 10:15 am - ITS is currently working to resolve issues with the network drives on campus following monthly updates. The drives were available until around 8:30 am today after the updates were applied last night. The drives were available again for a short time after this and are again unavailable. We will update the service note when we believe the drives are stable. |
11/20/2023 |
**UPDATE** The Server maintenance scheduled for 8:00 PM tonight has been completed without any interruption of services. We apologize for any confusionor inconvneience, and thank you for your patience.
** Update rescheduled for Monday ** Starting at 8:00 PM on Monday, November 20th, ITS will be conducting maintenance on some of the Truman Network Servers. During this time, services for W Drive, Y Drive, Faculty/Staff and Student Printing, and other network resources may be down for a period of time. Not all services will be down at the same time, but may be down multiple times during the process. The maintenance should last 4-6 hours, and an update will be posted when completed. We apologize for any inconvenience, and thank you for your patienace. |
11/02/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu. |
10/13/2023 |
*UPDATE* - The network drives have been stable since yesterday evening. We will continue to monitor drive access, but we believe this issue is resolved.
*UPDATE* As of 2:320 PM today the network drives are unavailable again. ITS is actively looking into the issue. Again, we apologize for any inconvenience and thank you for your patience.
As of 9:45 am today, ITS was made aware of an issue with the network drives (W Drive, Y Drive, etc) being unavailable. ITS is currently looking into the issue, with no estimated time to resolution. An update will be posted when services are available. We apologize for any inconvenience and thank you for your patience. |