Service Notes

*UPDATE* - The scheduled upgrade has been moved to 2:00 pm today.  Student Printing services will be available until then.

ITS will be performing an upgrade to the Student Printing servers, starting at 11:00 am today.  During this time, Student Printing will be degraded, or offline.  An update will be posted once the work has been completed.  We apologize for any inconvenience, and thank you for your patience.

DegreeWorks server maintenance is complete and services are available as of 10:30am

******The DegreeWorks server maintenance that was originally scheduled for yesterday (May 1) will begin shortly before 9:00am this morning.  Services will be resotred as soon as possible

Maintenance work is scheduled on the DegreeWorks database server today that will require a system restart. The DegreeWorks service outage should be approximately 30 minutes and will occur today (May 1) between 3pm and 5pm. 

*UPDATE* - As of 8:25, the server maintenance has been completed.  All services are again available.  We apologize for any inconvenience, and thank you for your patience.

ITS will be performing server maintenance on 5/1/2025, starting at 8:00 PM.  During this time, services may be intermittently unavailable.  Maintenance is expected to last no more than 1 hour, and an update will be posted when complete and services are restored.  We apologize for any inconvenience, and thank you for your patience.

*UPDATE* - ITS has verfied that the issue has been resolved.  Service should be restored at acceptable levels.  We apologize for any inconvenience, and thank you for your patience.

ITS is aware of an issue with slow or non-responsiveness when accessing Internet resources, and is currently working with out Internet provider to a resolution.  This issue is affecting multiple buildings on campus, but is not affecting all of them.  So if you are experiencing issues in a building, going to another building may improve your results.  Examples of buildings that may have better performance are Pickler Library, Student Union Building and McClain Hall.  (But these may not be the only buildings)  An update will be posted when this issue is resolved.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

*Update 4/3/25* Issue has been resolved.  D2L Support reports the following - 

Known Issue - Defect Fixed 

• Our Development team has been working hard to address the issue reported in this support case: 02157304. We confirm that this software defect will be resolved in an upcoming version of Brightspace.

 

*Update 4/1/25*  D2L Support reports the following - 

• Our Development team has reviewed the issue reported in support case 02157304 and confirmed that it is related to a software defect.
• You can find more details about workarounds in this known issue article: Welcome Widget Impairs Homepage when it is Collapsed..
• We will send another update through this support case when this software defect has been addressed.

*Update 3/28/25*  Two possible work-arounds as we wait for a full solution:

1. Some affected instructors report having success making announcements and other small updates by accessing Brightspace via the phone app.
2. Some affected instructors report being able to successfully gain access to a functional navigation bar and then all content areas by clicking any item or link available on the malfunctioning homepage - even the chat bot link.  Once you follow a functional link to its target page - that page, in most cases, has a functional navigation bar that allows you to move through the course normally.

Beginning yesterday, 3/27/25, a small number of Truman instructors began reporting a variety of issues related to navigation within a course or course homepage content.  Upon not being able resolve the issue locally, we opened a case with D2L Support.  Thus far they have identified the issues to be related to one of the widgets installed on the course homepage template, but have not yet resolved the issue.  This is not affecting students.  Although it is happening for several instructors, we have confirmed that it is not occurring for all instructors, nor for all courses.  We will update this Service Note when additional information is available.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

*This issue has been resolved* D2L has released and applied a hotfix to resolve the sorting issue which occured last week in the Brightspace gradebook.  Sorting should now behave as expected based on the instructor's choice of options.

Today, March 20, 2025, we have begun receiving reports that sorting students by Last Name does not work in the Brightspace grade book. This was confirmed as a system-wide problem by D2L (the company that makes Brightspace). There is currently no timeline available on when a fix will be in place, but we will update here once we know more about the resolution to this issue.

**UPDATE** - Maintenance has been completed.  All services should be online and access ible again.  Again, we apologize for any inconvenience, and thank you for your patience.

*UPDATE* - Due to unforseen issues, the scheduled Server Maintenance may take longer than expected.  Services may up and down throughout the overnight.  An update will be posted when maintenance has been completed.

At approximately 8:00 PM on Thursday, March 20, 2025, ITS will be performing maintenance on Truman Servers.  During this time, services may be sporadically offline.  This maintenance is expected to take 2 - 4 hours to complete, and an update will be posted when completed.  We apologize for any inconvenience, and thank you for your patience.

Update: Banner and Banner integrated services are now available

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Banner Upgrade

The Banner system is scheduled for upgrade on Sunday, February 23rd. Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 5:00am Sunday morning, February 23rd. Please plan on the system being unavailable much of the day. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual. 

***Resolved*** 2/13/25 8:29 pm - All services have been restored 

***Update*** 2/13/25 5:15 pm - DUO has stated that SMS Delivery and Admin Panel login services have been restored. They are still actively working toward restoring all other services

***Initial Note*** 2/13/25 3:29 pm - DUO has identified an issue causing failures in the Core Authentication Service, Admin Panel login, Device Management Portal, Risk-based Authentication, and SMS delivery across all their deployments. They are currently working to deploy a fix.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

**Vendor reports issue resolved.**

Vendor continues to work on stabalizing TruView.  Error messages are alternating between "drop overload" and "no healthy upstream"

Due to a vendor environment problem TruView was unavailable from 3:53pm until 4:40pm today.

ITS and the vendor host will continue to monitor service.

*UPDATE*  - As of 11:37 PM, the work has been completed, and Internet service has been restored.  We apologize for any inconvenience, and thank you for your patience.

At approximately 10:00 PM tonight (1/16/2025), the Internet Service Provider for Truman State University, MoreNET, will be switching over to a new connection.  During the switchover, the Internet for the entire campus will be unavailable.  Work is expected to last 5 minutes, and will not affect access to internal network resources .  An update will be posted when the work has been completed, and service has been restored.  We apologize for any inconvenience, and thank you for your patience.

The university experienced an issue impacting internet connectivity starting around 10:47 am today. The disruption was due to a configuration issue identified and resolved by our Internet Service Provider (ISP).

Our team worked closely with the ISP to ensure a swift resolution and monitored the situation to verify full-service restoration at 11:15 am. We can confirm that the issue was external and unrelated to our internal systems or configuration.

We apologize for any inconvenience this may have caused and appreciate your patience as we worked through this with our provider. If you experience any further issues or have concerns, please don't hesitate to reach out to the IT Service Center at (660) 785-4544.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

*UPDATE* - All student printing services have been restored.  We apologize for any inconvenience, and thank you for your patience.

At approximately 8:00 PM tonight, ITS will performing maintenance and upgrades to the Student Print Servers, to resolve an issue.   During this time, printing may be unavailable for short periods.  There is no ET to completeion, but ITS anticipates that it will take several hours.  We apologize for any inconvenience, and thank you for your patience.

The will be a short outage of Brightspace this evening at 10pm for some maintenance work. The work is expected take approximately 30 minutes. 

Microsoft has reported issues with the Microsoft 365 suite, including Outlook, Exchange Online, Power Automate in Microsoft 365, Teams, and SharePoint Online.  

Scope of impact

This issue could impact any user hosted globally; however, users are experiencing varying degrees of impact depending on how they are routed through the affected infrastructure and what action they are trying to perform. Impacted users attempting to use the functionalities outlined in the section below of this communication may be affected by this event.

Preliminary root cause

A recent change resulted in a portion of infrastructure not operating as expected

The impacted services and their impact are as follows:

Exchange Online - Users may be unable to access using the following impacted connection methods: Outlook on the web, Outlook desktop client, Representational State Transfer (REST), Exchange ActiveSync (EAS) - Users may experience mail transport delays.

Microsoft Teams - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab.

Power Automate for Desktop - Users may experience errors running flows that utilize cloud connectors.

SharePoint Online - Users may be unable to use the search feature within

Microsoft Bookings - Users may be unable to access their bookings.

Microsoft Viva Engage - Users may be unable to load topics in feeds and threads. - Users may see searches or autocomplete fail for topic experiences. - Users’ Microsoft Teams Q&A experiences may not show user names. - Users may not be able to load their home feed

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

Banner services & all Banner integrated services are now available

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Banner Upgrade

The Banner system is scheduled for maintenance upgrades on Sunday, November 17th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, November 17th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable most of the day. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual.

***Update*** - ITS has resolved this issue. If you continue having trouble accessing specific websites or services, please contact the IT Service Center at x4165 or (660) 785 4165.

At approximately 8:00 am today, ITS was alerted of an issue with accessing resources externally and internally.  The resources affected are, but not limited to, Microsoft 365 and external websites.  Not all users are affected.  ITS is aware of the issue and is working to resolve it.  An update will be posted when service has been restored.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during the Thursday night's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.