Service Notes

We've resolved the issues with the EMS and emspro systems and all services should be available. 

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We are currently experiencing issues with the EMS and emspro room reservation and room management systems. We are still researching to identified the source of the issue. We will provide an update when we have more information. 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

UPDATE: DegreeWorks maintenance is complete and the system is available for use. 

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DegreeWorks will be unavailable this afternoon, beginning at 11:30am, for maintenance. An update will be provided mid-to-late afternoon on the status of the maintenance.

*UPDATE*  As of 8:29 AM, the Truman Fileserver is back online and working as expected.  If you do not have your mapped W and Y drives, please log off of your computer, log back on, and they should be available again.  We apologize for any inconvenience, and thank you for your patience.

As of 7:20 am this morning, ITS was alerted of the Truman Fileserver being offline.  ITS is looking into the issue with no ETA for resolution.  We will post an update when we have more information.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

AmerenUE is currently repairing an issue that is affecting the three-phase power in the Student Union Building, Pickler Memorial Library, the Rec Center, and Centennial Hall. Some power and network connectivity (including Polycom phones) will be affected while they complete repairs.

Update: The server mail queue is being processed and delivering mail now. It will take a while to clear all the queued messages. We will update this again when all mail has been processed from the queue.

The server that processes incoming mail to Truman from off-campus is not delivering email to users. it is being queued for delivery when the issue is corrected. We are working with the vendor to correct this issue.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

****UPDATE**** - Malwarebytes has stated this issue is resolved as of 11:15 am. 

Malwarebytes is currently blocking access to Google services to all of their subscribers. Systems that have Malwarebytes installed will be unable to access these resources until Malwarebytes determines there isn't a security risk. 

*UPDATE* - As of 11:45 am, Internet connectivity has been restored.  We apologize for any inconvenience, and thank you for your patience.

At approximately 9:15 am today, our Internet connection went offline.  ITS is working to restore connectivity, and bring our Internet connection back online.  There is no ETA for resolution, and we will post an update when connectivity is restored.  We apologize for any inconvenience and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

***This issue has been resolved***

All Truman WordPress sites except www.truman.edu are having issues getting to the site's wp-admin interface and authenticating with CAS. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, and tmn.truman.edu. We have narrowed down the issue and currently working on it to fix the issue. We apologize for any inconvenience and thank you for your patience.

All Truman WordPress sites except www.truman.edu will be updated at approximately 5:00 p.m today. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, and tmn.truman.edu. The update should take less than 30 minutes. We apologize for any inconvenience, and thank you for your patience.

*CORRECTION - The number for the IT Service Center is 660-785-4544*

ITS was made aware of an issue with the https://secure.truman.edu/its-s/printaccount website, which is used for students to check their print account balance, add money to thier print account, and run a print report of their print activity. Currently this site is displaying the "Print Balance" of a student's account as "Unknown". This is not accurate, as all students should have money in their print account at the start of the Fall Semester. And, adding money to your account will not change the results. ITS recommends trying to print first before adding money. If you cannot print, and are not sure if you have money in your student print account, contact the IT Service Center, located on the 2nd floor of the Pickler Memorial Library, at 660-785-7401. We apologize for any inconvenience, and thank you for your patience.

Blackboard maintenance is complete and services are now available.

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On Thursday, August 11, we will be completing a critical maintenance update to the Blackboard system.  Blackboard maintenance is scheduled to begin following the normal 4am-5am daily backups. It is anticipated that all Blackboard services will be restored by 8:00am.

A Service Note will be sent out with updates and/or when the upgrade is complete.

*UPDATE* - As of 3:00 PM today, maintenance on the Student Virtual Desktop systems has been completed, and all services are online and available.  Again, we apologize for any inconvenience, and thank you for your patience.

At 2:00 PM today, 8/10/2022, ITS will be performing maintenance on the Student Virtual Desktop systems to prepare for the upcoming Fall Semester.  During this time, the Student Virtual Desktops, or certain applications on them, may be unavailable.  ITS anticipates that this work will be completed in 1 hour or less, but could extend longer if issues are encountered.  An update will be posted once services are fully online and available again.  We apologize for any inconvenience, and thak you for you patience.

secure.truman.edu will be switched to a new server tonight around 9:00pm. There should be no noticeable down time.

The virtual desktop and Data Science environments have been restored.

At approximately 3:00 PM yesterday, (August 1. 2022) ITS was made aware of an issue with the VMWare Virtual Desktop environment that affects both Student and Datascience Virtual Desktops.  Currently, these desktops are partially down, and performance has been affected.  ITS is currently working on the issue, with no estimated time until full resolution.  We apologize for any inconvenience and thank you for your patience.

Maintenance is complete and Banner and DegreeWork services are now available.

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We will be completing maintenance on the infrastructure that hosts Banner and DegreeWorks. The maintenance will require a service outage for these systems.

All Banner and DegreeWorks environments and integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am on Sunday, July 31st, to complete an infrastructure upgrade to the storage upon which it operates.  Please plan for Banner services to be unavailable until at least early afternoon.

A Service Note will be posted when the services have been restored.

Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual. 

*UPDATE* - As of 8:30 PM, the maintnenance on the Truman Server has been completed, and services have been restored. Again, we apologize for any inconvenience, and thank you for your patience.

At approximately 8:00 PM tonight, ITS will be performing maintenance on the Truman Fileserver.  During this time, all Student and Faculty/Staff Y drives, W Drives and Student U Drives may be unavailable.  Maintenance should only last 30 minutes, and an update will be posted when services are restored.  We apologize for any inconvenience, and thank you for your patience.

Banner Admin Pages stopped allowing new connections. This stopped all new logins to Banner Admin Pages. The Admin Pages were restarted to clear the connection pool. Services to Banner Admin Pages are now available. 

The connectivity issue with Banner resources has been resolved and services restored.

Banner and Banner related services (ssb links in TruView) very slow and occasionally unavailable.  We are working with our hardware vendor to identify the problem and will post as soon as we have actionable information.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

TruView Tools that are links to Banner Self Service 8 experiencing a service outage. We are reviewing logs to try to determine the source of the issue that caused this service to become unresponsive.

Services should now be available.  

UPDATE: Banner Upgrade is complete and all Banner and Banner integrated, dependent services should now be available

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Banner Upgrade

The Banner system is scheduled for a major upgrade on Monday, July 4th.  Banner and all Banner integrated, dependent services including the Banner links in Tools in TruView will be unavailable starting at 4am Monday morning, July 4th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day.  

This Service Note will be updated to announce services are available upon completion of the upgrade.