Service Notes

Blackboard maintenance is complete and services are now available.

-------

On Thursday, August 11, we will be completing a critical maintenance update to the Blackboard system.  Blackboard maintenance is scheduled to begin following the normal 4am-5am daily backups. It is anticipated that all Blackboard services will be restored by 8:00am.

A Service Note will be sent out with updates and/or when the upgrade is complete.

*UPDATE* - As of 3:00 PM today, maintenance on the Student Virtual Desktop systems has been completed, and all services are online and available.  Again, we apologize for any inconvenience, and thank you for your patience.

At 2:00 PM today, 8/10/2022, ITS will be performing maintenance on the Student Virtual Desktop systems to prepare for the upcoming Fall Semester.  During this time, the Student Virtual Desktops, or certain applications on them, may be unavailable.  ITS anticipates that this work will be completed in 1 hour or less, but could extend longer if issues are encountered.  An update will be posted once services are fully online and available again.  We apologize for any inconvenience, and thak you for you patience.

secure.truman.edu will be switched to a new server tonight around 9:00pm. There should be no noticeable down time.

The virtual desktop and Data Science environments have been restored.

At approximately 3:00 PM yesterday, (August 1. 2022) ITS was made aware of an issue with the VMWare Virtual Desktop environment that affects both Student and Datascience Virtual Desktops.  Currently, these desktops are partially down, and performance has been affected.  ITS is currently working on the issue, with no estimated time until full resolution.  We apologize for any inconvenience and thank you for your patience.

Maintenance is complete and Banner and DegreeWork services are now available.

------

We will be completing maintenance on the infrastructure that hosts Banner and DegreeWorks. The maintenance will require a service outage for these systems.

All Banner and DegreeWorks environments and integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am on Sunday, July 31st, to complete an infrastructure upgrade to the storage upon which it operates.  Please plan for Banner services to be unavailable until at least early afternoon.

A Service Note will be posted when the services have been restored.

Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual. 

*UPDATE* - As of 8:30 PM, the maintnenance on the Truman Server has been completed, and services have been restored. Again, we apologize for any inconvenience, and thank you for your patience.

At approximately 8:00 PM tonight, ITS will be performing maintenance on the Truman Fileserver.  During this time, all Student and Faculty/Staff Y drives, W Drives and Student U Drives may be unavailable.  Maintenance should only last 30 minutes, and an update will be posted when services are restored.  We apologize for any inconvenience, and thank you for your patience.

Banner Admin Pages stopped allowing new connections. This stopped all new logins to Banner Admin Pages. The Admin Pages were restarted to clear the connection pool. Services to Banner Admin Pages are now available. 

The connectivity issue with Banner resources has been resolved and services restored.

Banner and Banner related services (ssb links in TruView) very slow and occasionally unavailable.  We are working with our hardware vendor to identify the problem and will post as soon as we have actionable information.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

TruView Tools that are links to Banner Self Service 8 experiencing a service outage. We are reviewing logs to try to determine the source of the issue that caused this service to become unresponsive.

Services should now be available.  

UPDATE: Banner Upgrade is complete and all Banner and Banner integrated, dependent services should now be available

------------------

Banner Upgrade

The Banner system is scheduled for a major upgrade on Monday, July 4th.  Banner and all Banner integrated, dependent services including the Banner links in Tools in TruView will be unavailable starting at 4am Monday morning, July 4th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day.  

This Service Note will be updated to announce services are available upon completion of the upgrade.

At approximately 4:12 PM today, June 29th, 2022, ITS was notified of a power surge that affected numerous neetwork switches across campus.  During this surge, multiple network devices in multiple buildings went offline.  As of 4:40 PM, it appears that most, if not all of the systems are back online.  We apologize for any inconvenience, and thank you for your understanding.

We experienced a power surge this afternoon in several buildings that disrupted network services. The outage was brief and network services are coming back online in those buildings. We are working to verify all equipment successfully came back online in all affected buildings. Thank you

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

At approximately 11:05am, the Blackboard database server became unresponsive to network requests until 11:20am. Blackboard services were unavailable during this time. We are reviewing logs and researching for the source of the issue. All Blackboard services should now be available.

Banner services were unavailble from the normal shutdown for backups time of 4:00am until approximately 7:45am due to issues with our automated backup system. We researching the issues with the backup system to try to avoid this happening again.

All Banner services should now be available.

The Banner database shutdown unexpectedly at approximately 10:43am was services were restored by 10:57am. All Banner services should now be available. 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

Blackboard services were unavailable from 5:00am to approximately 7:50am due to a residual piece of yesterday's upgrade. Services are now available. 

UPDATE: Upgrade is complete. All Blackboard servers are now available. 

----

The Blackboard Learn course management system is scheduled for upgrade on Tuesday, May 17th with Blackboard services being unavailable beginning at 4am. It will be upgraded to the latest stable, tested service pack: Blackboard 3900.32 Release. As always, we will do our best to minimize the downtime of this critical system. For planning purposes, please plan for Blackboard to be unavailable for the morning.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

Truman's primary internet connection will be unavailable starting at 12 am 3/25/22 while our service provider performs necessary maintenance 

Services and internet traffic will automatically route via a redundant circuit, but overall connection speeds may be degraded

The estimated time of completion is 12:30 am 3/25/22

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

*UPDATE* - As of 4:30 am, maintenance has been completed.  Service for Faculty/Staff email has been restored.  We apologize for any inconvenience,and thank you for your patience.

At apromiately 3:30 am tomorrow morning, ITS will be performing maintenance on the Faculty/Staff Email servers.  This maintenance will take around 1 hour, and services may be unavailable during this time.  All services should be back online no later than 5:00 am.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.