Service Notes

9-15-23 10:21 am - Network drives are available again. We'll continue to closely monitor them.

9-15-23 9:25 am - Network drives appear to be having issues again. We're currently looking into the problem. 

9-15-23 8:04 am - We believe this issue has been resolved, but will continue to monitor the services to verify the system updates don't cause further issues. 

9-14-23 2:2 pm - We're continuing to work to resolve this issue. Thank you for your patience.

9-14-23 9:13 am - ITS is currently working to resolve issues with network resources on campus such as shared drives and view. This appears to be related to system updates that were applied overnight. We will post an update once we believe these issues are resolved.

***Update*** - Access to the Network W: and Y: drives has been restored. If they're still showing as unavailable on your device, please click the drive and select the refresh button in File Explorer. Alternatively, You may need to log off and back on to your device. 

We are experiencing several IT service problems due to a vendor-released update causing issues.  Network W: and Y: drives are currently unavailable.  We are working to address the issues as soon as possible.

Thank you

*UPDATE* - All Faculty/Staff Printing services have been restored, and are online and available again.  Again, we apologize for any inconvenience, and thank you for your patience.

At 8:00 PM on Thursday, September 14, 2023, ITS will be performing maintenance on the Faculty/Staff Print Server, Krypton.  During this time, print services will be unavailable for the Faculty/Staff printers.  This will ONLY affect Faculty/Staff print services; Student print services will be available during this time.  The maintenance should be done by 10:00 PM on Thursday, but could take longer if issues are encountered. An upadte will be posted when services are restored.  We apologize for any inconvenience, and thnak you for you patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

The virtual desktop system was updated last night, we removed the locally installed Office 365 and installed the previous Microsoft Office 2016.  Microsoft Access and Excel with add-ins are now available on the virtual desktops for all faculty, staff and students to use.  https://view.truman.edu/  

*** Update ***

The Office 365 local logon issue on console PCs for faculty and staff has been resolved. 

Students cannot use the locally installed Office 365 in classrooms due to 365 licensing restrictions.  We are continuing to look into this issue.  Students can use the web version of Office 365 at https://www.office.com/

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Some people are intermittently having difficulty logging in to the Office 365 installed on classroom computers.  Logging into the web version Office 365 is working fine.  We are working with the vendor to resolve the problem as soon as possible.

The Banner database server services are back up as is Banner and all Banner integrated services. 

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The Banner database server is currently down. Banner and all Banner integrated services including many of the links/tools in TruView are currently unavailable. We are working to recover the system.

***Update*** - This maintenance has been completed and the virtual environment is now available again.

We will be performing maintenance on the virtual environment at 10:00 pm this evening. Please save your work and log out of your sessions prior to this time. This should take less than 30 minutes. 

***Update*** - Duo has stated they are considering this issue resolved, but they are currently monitoring their service for stability. Users should be able to authenticate to Microsoft services again. 

DUO has identified an issue causing authentication slowness and failures to load the Duo Prompt. This is causing our users to be unable to access services through M365. DUO is currently working toward a resolution. To view the current status of the DUO service, please visit https://status.duo.com/. An update will also be sent out once this issue has been resolved. 

***Update*** 8/18/23 8:18 am - Our provider is continuing to work on the phone system today. We're helping them correct a programming issue that's causing some users to have the incorrect extension or to be without service. This does not currently affect Polycom phones at this time. We're hopeful that they'll be able to correct these issues this morning. Thank you for your continued patience.

***Update*** 8/16/23 5:50 pm - Our provider has completed most of their maintenance. Unfortunately, we have around 24 users that are still not working and we're waiting for an update from their support on when this will be resolved.

Our telephone provider is currently on site and needs to replace some of their equipment that has had intermittent issues recently. This will cause some users to be unreachable at their extension and those users will not be able to call out. This should impact a small number of analog extensions and services should be restored shortly. An update will be posted once this work has been completed. 

*UPDATE* - The Truman Fileserver had intermittent connectivity again yesterday afternoon after the previous service note update. The fileserver has been accessible and stable since 4:30 pm yesterday. Users may need to reboot their computers for the drives to be accessible again.  

*UPDATE* - The Truman Fileserver is accessible again as of 1:20 pm today.  We're closely monitoring the server's accessibility to verify the issue doesn't occur again. 

*UPDATE* - As of 10:30 am today, the issue with accessing the drives on the Truman Fileserver has re-occurred.  ITS is investigating the issue, with no estimated time for resolution.  We will post an update when services have been restored.  Again, we apologize for any inconvenience and thank you for your patience.

*UPDATE* - As of 9:40 am, access to the Truman Fileserver was restored.  Again, we apologize for any inconvenience and thank you for your patience.

At approximately 9:00 am on 8/10/2023, ITS was made aware of an intermittent issue with the FACSTAFF, and the Student W and Y drives on the Truman Fileserver.  ITS is investigating and will post an update when the issue is resolved.  We apologize for any inconvenience and thank you for your patience.

UPDATE:  The Banner upgrade is complete and all Banner services are now available.

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Banner Upgrade

The Banner system is scheduled for a major upgrade on Sunday, July 30th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, July 30th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day.  

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

Note: Blackboard and Brightspace services will not be impacted by the Banner upgrade and will be available as usual.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

Update: The issues with the login service for Brightspace have been resolved. 

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We are currently experiencing issues with the login service for Brightspace. We are working on the issue. We will provide an update when we have new information.

***Update*** - This maintenance is complete

We will be performing network maintenance this Saturday starting at 10:30 am. This will cause some intermittent network connectivity while the work is being completed. VPN connectivity will also be affected. The maintenance is expected to take several hours. We will update the service note once the maintenance is complete. 

UPDATE:  As of 9:40am today,  migrating/Upgrading survey.truman.edu has been completed.

At 8:00am Friday July 14 2023, ITS will begin migrating/upgrade survey.truman.edu to our main IIS web server. This process is expected to last 2-4 hours and during this time survey.truman.edu will not be available.

We apologize for any inconvenience, and thank you for your patience. 

Our telephone provider is currently troubleshooting a routing issue that is affecting some of our campus phone numbers, primarily Polycom phone users. We'll provide updates as they become available. 

*UPDATE* - As of 2:30 am today, all server maintenance has been completed, and all services have been restored. 

Again, we apologize for any inconvenience, and thank you for your patience.

At 9:00 PM tonight, ITS will begin doing maintenance on some of the Truman Servers.  During this maintenance, services that host the Faculty/Staff and Student Y drives, W Drives, Truman websites, and other resources, may be down for short periods of time.  Services are expected to be restored by 12:00 AM.  An update will be posted when services are restored.

We apologize for any inconvenience, and thank you for your patience.

** Update - The issue with the vendor has been resolved, campus email is now working normally.
Thank you

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All email services are currently down due to an issue with a vendor.  We are working on resolving the problem as soon as possible.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

One of our primary ISPs will be performing maintenance on Tuesday, June 27th at 10 am. Users may experience a brief interruption in connectivity lasting around five mins while traffic switches to another connection. The maintenance is expected to last 30 mins. 

Some users are experiencing intermittent problems accessing off campus Internet sites when they are connected to the Truman WiFi network.  If you are using WiFi and having trouble accessing off-campus Internet sites please contact the IT Service Center at x4544 and let us know.  Thank you

The campus telephone system experienced several outages today due to a failing piece of equipment.  We have identified the problem and bypassed the faulty equipment.  Campus telephone services should now be back to normal.

Thank you

7-19-2023 Update, this issue has been resolved

5-30-2023 Update, we are continuing to have intermittent issues accessing the Internet.  Technicians and contractors worked on the problem through the long weekend but problems persist.  We are pulling in additional resources to work on the issue.

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We are working on a network upgrade, during this time Internet access may be slower than normal or the Internet may occasionally be unavailable.  We will try to keep any Internet outages to a minimum.  If you experience Internet access issues that are persistent please contact the IT Service Center at x4544.  Thank you

Tonight, starting at 8:00 PM, ITS will be performing maintenance on a number of network servers.  During this time, services such as Printing, and W and Y drives, may be down for short periods of time.  This is expected to last several hours.  Once the maintenance has been completeed, an update will be posted.  We apologize for any inconvenience, and thank you for your patience.