Service Notes

UPDATE: The main MySQL Database Server maintenance is complete. All  services are available. 

--------

The main MySQL Database Server is scheduled for maintenance on Sunday, March 12th, starting at 7am. This will impact the main Truman website, all public facing Truman Wordpress websites(like library.truman.edu, tmn.truman.edu), directory search, and many internal tools like processmaker, mailpoet, wirelessdevices. The impacted services will be unavailable during the maintenance. The process is expected to take approximately 4 hours.

The main MySQL Database Server is scheduled for maintenance on Sunday, March 12th, starting at 7am. This will impact the main Truman website, all public facing Truman Wordpress websites(like library.truman.edu, tmn.truman.edu), directory search, and many internal tools like processmaker, mailpoet, wirelessdevices. The impacted services will be unavailable during the maintenance. The process is expected to take approximately 4 hours.

At approximately 10:00 am today, the Truman State University campus experienced a power outage that caused several buildings to go offline.  Power was restored to the campus within a few seconds, but some equipment need to power back up.  Services were restored for most of the offline equipment around 10:20 am.

We apologize for any inconvenience, and thank you for your patience.

DegreeWorks is scheduled for maintenance today, Monday, February 27th, at 5pm.  Services will be unavailable during this maintenance update. It is expected to take approximately 30 minutes to complete this update and restore services. 

Update: Banner upgrade is complete and all services are now available

----

Banner upgrade scheduled for Sunday, February 26th - services will be unavailable starting at 4am

Banner Upgrade

The Banner system is scheduled for a major upgrade on Sunday, February 26th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, February 26th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day.  

A Service Note will be posted to announce services are available upon completion of the upgrade.

Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual.

***Update - This issue has been resolved as of 5:15 pm***

At approximately 3:45 all virtual desktop systems went down.  This is impacting most computer classrooms and labs.  We are working on the issue and will restore full services as soon as possible.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

There is an ongoing issue with Microsoft Office and Printing in Windows 10 Truman computers across campus. If you are experiencing MS Office locking up, shutting down, and failure to print; please either contact the IT Service Center at 660-785-4544, or self-submit a ticket at https://otrs.truman.edu/otrs/customer.pl with your Device/Computer Name (find that by typing ‘about’ in the search bar and opening the, “About your PC”) and a good contact number.

Our technicians are working with our vendor for a complete resolution of the issue.

Thank you,

ITS

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

Services for sendfile.truman.edu are now available again. We ran into issues with the upgrade and had to revert back to the original server. Once we've resolved the new issues, we will reschedule this upgrade.

----

The sendfile.truman.edu service is scheduled for upgrade and server migration on Thursday, January 12th, at 7:30am. Services will be down to complete the final migration to the new server. An update to this Service Note will be sent out when services are available. 

Please note: All files that have not been picked up by 7:30am on Thursday, January 12th, will need to be re-sent following the successful migration to the new server and upgraded application.

If you have questions, please contact Gabe Evans (gevans@truman.edu) or Tammy Roberts (troberts@truman.edu).  

UPDATE: The main SQL Database Serve maintenance is complete. All  services are available. 

----

The main SQL Database Server is scheduled for maintenance on Sunday, January 8th, starting at 5am. This will impact many websites including the main Truman website, directory search, all services that require CAS login (TruView, Banner, and many other systems and services), and many internal tools. The impacted services will be unavailable during the maintenance. The process is expected to take approximately 8 hours.

The main SQL Database Server is scheduled for maintenance on Sunday, January 8th, starting at 5am. This will impact many websites including the main Truman website, directory search, all services that require CAS login (TruView, Banner, and many other systems and services), and many internal tools. The impacted services will be unavailable during the maintenance. The process is expected to take approximately 8 hours.

Over the winter break, our phone provider Socket Telecom migrated our phones to a new platform. This appears to be causing significant issues with incoming calls and voicemails. We are working with their team to correct these problems and will update this service note once we have additional information. 

Update (1/4/23) - Socket will have a technician on site today to replace phones that are not registering on the new system properly. Their engineers are working on the call routing issue caused by the migration but have not provided an estimated time of repair. 

Update (1/5/23) - We're still working with the vendor to resolve this issue. It's likely they will need to migrate our lines back to the old platform and that will take several hours to complete. We should know more by 10:30 am

Update (1/5/23) - Socket will begin a rollback to the old platform process by noon today. 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

UPDATE: Blackboard maintenance is complete. All Blackboard services are available. 

----

Blackboard maintenance is scheduled to begin at 8am on Thursday, December 22nd, to complete a required update. All Blackboard services will be unavailable during this upgrade.

For planning purposes, please plan for two hours of downtime. If all goes well is should not take that long.

*FINAL UPDATE*  As of 1:00 am today, ITS has completed the migration of the Truman File Server.  All network drives (Student Y Drives, FAC/STAFF W Drives, etc) have been migrated to the new server, and are online and accessible.  The only noticable change might be a slightly longer time accessing a network drive for the first time. This is only for the first time, and all drives should open as normal afterwards. 

If you have any other issues with accessing your network drives, please contact the IT Service Center at 660-785-4544, and they will be able to assist you.

We apologize for the inconvenience, and thank you for your patience.

*IMPORTANT UPDATE* - As part of the process for migrating the Truman Fileserver, some of the drives (Student Y Drives, FAC/STAFF W Drives, etc) may become online.  ITS wants to be clear that if this occurs, PLEASE DO NOT ATTEMPT TO ACCESS THEM!  Any attempt to access these network drives may interfere with the migration process, and will likely result in lost data.  ITS will update everyone when the migration has been completed, and you can resume accessing your drives.  We apologize for any confusion, and thank you for your patience.

Beginning at 8:00 am December 27th, the Truman Network File Server will be inaccessible while we migrate the files to a new server. This will affect all network folders, including faculty, staff, and students, such as the W and Y drives. The maintenance should be completed by 5:00 pm on Dec 29th. 

Banner Upgrade

UPDATE: Upgrade is complete and all services are now available

-------

The Banner system is scheduled for a major upgrade on Sunday, December 11th, in order to applied end of year regulatory updates. Banner and all Banner integrated, dependent services including the Banner links in TruView and Truman Portal will be unavailable starting at 4am Sunday morning, December 11th, and will remain down until the completion of the upgrade. If all goes well, we expect to have Banner services restored by approximately 9:00am.  

A Service Note will be posted to announce services are available upon completion of the upgrade.

Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual.

We've resolved the issues with the EMS and emspro systems and all services should be available. 

----

We are currently experiencing issues with the EMS and emspro room reservation and room management systems. We are still researching to identified the source of the issue. We will provide an update when we have more information. 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

UPDATE: DegreeWorks maintenance is complete and the system is available for use. 

----

DegreeWorks will be unavailable this afternoon, beginning at 11:30am, for maintenance. An update will be provided mid-to-late afternoon on the status of the maintenance.

*UPDATE*  As of 8:29 AM, the Truman Fileserver is back online and working as expected.  If you do not have your mapped W and Y drives, please log off of your computer, log back on, and they should be available again.  We apologize for any inconvenience, and thank you for your patience.

As of 7:20 am this morning, ITS was alerted of the Truman Fileserver being offline.  ITS is looking into the issue with no ETA for resolution.  We will post an update when we have more information.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

AmerenUE is currently repairing an issue that is affecting the three-phase power in the Student Union Building, Pickler Memorial Library, the Rec Center, and Centennial Hall. Some power and network connectivity (including Polycom phones) will be affected while they complete repairs.

Update: The server mail queue is being processed and delivering mail now. It will take a while to clear all the queued messages. We will update this again when all mail has been processed from the queue.

The server that processes incoming mail to Truman from off-campus is not delivering email to users. it is being queued for delivery when the issue is corrected. We are working with the vendor to correct this issue.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.