Service Notes

Shibboleth Authentication services will be disrupted in the window from 9:30pm - 10:00pm as we complete a maintenance task and need to restart services following a configuration change. Only services using Shibboleth Authentication may have a brief services outage. These services include Brightspace, Banner Forms, and some web services. The outage should be approximately 5 minutes for the restart.

If you experience an error attempting to sign into a new service, please wait about 5 - 10 minutes and retry. If the error persists past 10pm, your browser likely has cached the error. Clear cache or try a private/incognito window, and retry. 

DegreeWorks services are available.

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DegreeWorks maintenance at 5:30pm (today) Wed May 29th - services will be unavailable to complete a system restart. Expected service outage is approximately 30 minutes. 

UPDATE: Maintenance work is complete - All Banner services are now available. 

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The Banner system is scheduled for a maintenance upgrade on Sunday, May 19th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 7:30am Sunday morning, May 19th. If all goes well the outage should be about 1 hour. 

Upon completion of the upgrade, a Service Note will be posted to announce services are available.

Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual. 

Service Notes:

Please see Service Notes (https://its.truman.edu/service-notes/?service-note-page=1) for information on system maintenance and outages. If you are signed up to receive services notes, you will receive emails automatically on updates that may impact you. If you are not already signed up to receive Service Notes, you will find the link to sign up at the top of the Service Note page.  

***LASTEST UPDATE*** - The drives are back online.  ITS will continue to monitor the drives, and post an update should they become offline again.

**NEW UPDATE** - The drives went offline again at 3:20 PM.  ITS IS working to get the drives back online, and will post an update when they are back online.

*UPDATE* - As of 2:10 PM, the network drives are back online.  ITS will continue to monitor them, and will post an update if they should become offline again.  Again, we apologize for any inconvenience, and thank you for your patience.

At 12:58 PM today, it was reported that the Fileserver Network Drives (W:/. Y:/, etc.) are down.  ITS is aware of the issue and is actively looking into it.  An update will be posted when the drives are back online.  We apologize for any inconvenience, and thank you for your patience.

At 12:58 PM today, it was reported that the Fileserver Network Drives (W:/. Y:/, etc.) are down.  ITS is aware of the issue and is actively looking into it.  An update will be posted when the drives are back online.  We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

*UPDATE* - As of 10:45 AM the Fileserver Network Drives were back online.  ITS will continue monitoring them for any changes.  Again, we apologize for any inconveneince, and thank you for your contnued patience.

At approximately 10:15 am this morning, users reported an outage of the fileserver Network Drives (W:/, Y:/, etc).  ITS is looking into the issue, with no ETA for a resolution.  ITS will post an update when the issue is resolved.  We apologize for any inconvenience, and thank you for your patience.

DUO has posted an update that they have implemented a fix for the issues and they are now monitoring the results. We have confirmed that DUO Tokens are working again. 

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Our vendor for DUO services is investigating service failures for DUO Push. We believe DUO Tokens are also impacted. We have multiple reports of issues with both DUO Tokens and DUO Push.. We have an open support case and will continue to monitor their Service Status site as well. We'll provide an update when we have more information. 

Shibboleth Authentication services will be disrupted in the window from 9:30pm - 10:00pm. We are working to resolve an authentication issue with a system and need to restart services following a configuration change. Only services using Shibboleth Authentication may have a brief services outage. These services include Brightspace, Banner Forms, and some web services. The outage should be approximately 5 minutes for the restart.

If you experience an error attempting to sign into a new service, please wait about 5 - 10 minutes and retry. If the error persists past 10pm, your browser likely has cached the error. Clear cache or try a private/incognito window, and retry. 

This morning, we received reports that some users couldn't connect to the TrumanSecureWireless network. This issue was resolved around noon today. If you still can't connect to the TrumanSecureWireless network, please forget the network on your device and try logging in again. If the issue persists, please call the IT Service Center at (660) 785-4544. 

We received reports that Time Clock services were unavailable at approximately 7:40am this morning. Services were restored at approximately 8:10am. 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

*** The issue has been resolved.

We are currently experiencing issues with student access to technology resources.  We are aware of the issues and are working to resolve them as soon as possible.

UPDATE: Banner Maintenance complete and all services are now available

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Banner Maintenance

The Banner system is scheduled for maintenance on Sunday, March 17th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, March 17th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day.  

 Upon completion of the upgrade, this Service Note will be updated. 

Note: Brightspace services will not be impacted by the Banner maintenance and will be available as usual.

The Banner Upgrade is complete and all Banner services are now available. 

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Banner Upgrade

The Banner system is scheduled for a major upgrade on Sunday, February 25th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, February 25th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day.  

 Upon completion of the upgrade, a Service Note will be posted to announce services are available. 

Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual.

DegreeWorks services were unavailable this morning due to a system issue. All DegreeWorks services are now available. 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

*UPDATE* - As of 4 PM yesterday (Thursday), network drive services were restored.

*UPDATE* - As of 3:15 PM, the Drives are down again. We ap[ologize for this continuous inconvenience, but ITS is diligently working to resolve this issue.  And update will be posted when the drives are online again.

*UPDATE* - Drives are available again.

*UPDATE* - As of 10:10 AM, the W, Y and U Drives are offline again.  ITS is working on the issue, and will post an update when the are online again.

*UPDATE* - Services are currtnly online again, and the W, Y and U drives should be accessible.  We will keep you updated if that should change.  Again, we apologize for any inconvenience, and thank you for your patience.

At approximately 9:07 AM this morning, ITS was made aware of an issue with the Truman File Server, which hosts the Faculty, Staff and Student W, Y and U Drives.  Currently, these drives are not accessible.  ITS is actively looking into the issue, and we will post an update when the services are back online.  We apologize for any inconvenience, and thank you for your patience.

CAS single sign-on services were restored by approximately 10:45am. 

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We are currently experiencing a service outage for services that use our classic CAS single sign-on services. Services impacted by this outage include TruView and Slate. We are working on the issue. 

We appreciate your patience as we work to resolve these issues. 

UPDATE: We believe the issues causing the service disruption with Time Clock have been resolved and services are now available. 

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We are experiencing a service outage of the Time Clock system services.We are working with Time Clock support to resolve the issue. 

We appreciate your patience as we work to resolve the system problems. 

Banner upgrade is complete and Banner and all integrated, dependent services are available

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Banner Upgrade

The Banner system is scheduled for a major upgrade on Sunday, January 28th.  Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, January 28th, and will remain down until the completion of the upgrade. 

Note: Brightspace services will not be impacted by the Banner upgrade and will be available as usual.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu.

UPDATE: The Time Clock system upgrade is complete. The system is now available for use. 

Note: This upgrade involved a migration to a new server. If you received the error similar to "This site can't be reached", use either an Incognito window or clear browser cache. If you continue to have issues, please contact the Service Center. 

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On Monday, January 22, 2024, starting at 9am, Time Clock will be taken down for system maintenance. The system is being migrated to a new server with an OS and a database upgrade included in the maintenance work. 

Will I be able to clock in/out on a time clock:

Users that clock in with actual time clocks will be able to continue to clock in and out during this maintenance. 

Will I be able to clock in/out on the web application:

All users that use the web application will not be able to use the system to clock in and out during this maintenance. 

It is expected to take much of the day to complete this upgrade. We will send updates as appropriate to this Service Note.

**Update** 1/7/2024 12:55 pm: The upgrade is complete and all the services are up and running. We apologize for the inconvenience and thank you for your patience.

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At 8:00 am Sunday, Jan 7, 2024, ITS will begin migrating to a new Vanadium server. This process is expected to last 3-5 hours and during this time all Truman WordPress sites (including all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu) along with applications like process maker, csi3 and wireless devices will be affected.

We apologize for any inconvenience and thank you for your patience. 

**UPDATE** - As of 8:20 am this morning, services for Faculty/Staff printing were restored.  We apologize for the inconvenience, and thank you for your patience.

*UPDATE* - The Faculty/Staff Print Server is still not available.  ITS is working to re-establish service, and will post an update when services are back online.  We apologize for the inconvenience, and thank you for your patience and understanding.

At approximately 9:00 PM tonight, ITS will be performing maintenance on the Faculty/Staff Print Server.  During this time, all printing services for Faculty/Staff may be down until completed.  This maintanance will take several hours, and an upate will be posted once completed.  Again, this will ONLY affect printing for Faculty/Staff.  We apologize for any inconvenience, and thank you for your patience.