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Service Notes

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Page 95 of 95 First
Prev 16 item(s)
Date Description
04/10/2002 Student Y: drives were unavailable from 11:45 until 3:30 due to a disk error.
04/26/2002 On Friday March 1st MOREnet is experiencing a state wide problem with
Internet slowness. We have contacted MOREnet and notified them that Truman
users are also being effected. MOREnet is currently working on locating
and resolving the problem.
06/16/2002 On Sunday April 7, a network card in Argon went into hibernate mode and effectively disabled network access by the server. All hosted websites were unavailable from approximately 11:15 pm to 1:45 am. The card was reset and the system restarted shortly after the problem was reported.
06/29/2002 MOREnet has had intermittent performance problems on the state wide network since approximately March 24, 2002. These problems have been severe at times. Currently the PML library is having difficulty accessing MOBIUS and we've having large variations in our Internet service quality, ranging from very fast access to no access at all. We have multiple tickets open with MOREnet regarding these problems.
07/05/2002 On Wednesday, April 24 at ~3:34 PM All Truman server services were unavailable for ~ 5 minutes due to a network hardware problem.
08/04/2002 The Argon web server was rebooted today during routine maintenance, briefly interrupting web services at approximately 3:15 pm.
08/07/2002 Outage on June 30 due to upgrades on core switches

This Sunday, June 30, 2002, at midnight, MOREnet's Core Network group will upgrade the backbone network switches. This upgrade will result in several short outages. The total time for the upgrades is not expected to exceed six hours. These upgrades will improve network reliability and free resources for future growth.

08/11/2002 MOREnet today issued a critical alert regarding an IIS web server vulnerability. The appropriate patch was applied to the main administrative web server, Argon, at approximately 4:35pm. A reboot was required. Web services were interrupted only briefly.
07/05/2002 On Monday evening, 07.08.02, the main administrative webserver, Argon, experienced a major hardware failure. Web services were unavailable for several hours while temporary repairs were made. IBM has been contacted and will be on-site Wednesday (07.10.02) to make further repairs. Web services may be intermittently unavailable during this time.
07/05/2002 We are currently experiencing difficulties between the Truman and AOL email systems. Email sent from Truman users to AOL users is not being delivered. We are working with AOL to resolve this issue as soon as possible. The AOL estimate of when the problem will be resolved is by Monday morning August 5th
07/11/2002 1:00pm, Friday 8.2.02 - Truman's connection to the Internet is down. Technicians are currently investigating the problem. All Truman websites should continue to be available.
08/04/2002 A problem with Truman's firewall caused the temporary disruption in our connection to the Internet off-campus. The firewall was rebooted and service was restored by 2pm.
08/07/2002 Difficulties between the Truman and AOL e-mail systems have been resolved for now. E-mail sent to AOL users should now be processed properly.
08/11/2002 MOREnet has announced a potential period of service interruption as they perform upgrade maintenance in St. Louis over the weekend. Steps have been taken to minimize network interruptions, however connectivity may be interrupted between 5:30 and 6:00pm tonight (Friday, 8.9.02) and again on Sunday (8.11.02) from 10:00 to 10:30am. Actual downtimes are expected to be brief.
07/25/2002 IBM has completed work on the administrative webserver, Argon. All sites are back up and running. Web services were unavailable from approximately 12pm to 1pm.
07/23/2002 On Monday evening, 07.08.02, the main administrative webserver, Argon, experienced a major hardware failure. Web services were unavailable for several hours while temporary repairs were made. Services on Argon are back up and available, but the system is running without one CPU.

IBM has been contacted and will be on-site tomorrow (07.10.02) to make further repairs. Web services may be intermittently unavailable during this time.

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