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| Date | Description |
|---|---|
| 08/18/2003 | The nightly job to create student network Y: drives failed on Friday night August 15th. The job was restarted and completed successfully early Sunday afternoon August 17th. |
| 08/18/2003 | There was a brief outage this morning on some Truman web sites due to a glitch in a back end database server. The limited outage was less than 2 hours and the problem has been corrected. |
| 08/20/2003 | Many students have not received email since Friday because they were over the allowed disk space quota. The quota was mistakenly set to 5 MB instead of 10 MB following the Campus Pipeline upgrade last week. This error has been corrected and students should receive be able to receive email again. There is a 5 day grace period on the quota, so all mail will be delivered. |
| 08/21/2003 | Home users infected with the MSBlaster worm are severely impacting the dial up system. The dial-up system is obsolete and can't handle the additional traffic load generated by the MSBlaster worm. We're tracing and contacting all infected dial-up users but 100% resolution is expected to take quite awhlie to accomplish. |
| 08/17/2003 | The upgrade of Pipeline from version 3.1 to 3.2 has been completed and the system is operational. There are still a few minor adjustments but these will not affect the overall operation. We have performed various tests to ensure proper operation, but if there is a problem please let the helpdesk know. A special thanks to Greg Marshall for all the extra effort and hard work on this especially difficult procedure. |
| 08/15/2003 | Due to the upgrade of Campus Pipeline, email to Truman addresses has been slowed. All faculty and staff email will be delivered as soon as possible. However, there may be longer than normal delays. We appreciate your patience. |
| 08/14/2003 | Because of the continuing threat and problems associated with the MSBlaster worm, we have been forced to take the dial in modem pool or terminal server down for a security upgrade and reconfiguration. We will be bringing the service back on line at 5:00pm for after hours use. HOWEVER, it may be necessary to take the service back off line for a short time tomorrow for further configuration. We would urge all dial up users to ensure that they have updated virus protection and the proper patches applied to their computer. You can update your Windows computer at http://windowsupdate.microsoft.com/ |
| 08/15/2003 | Please be aware that there is a new virus/worm known as the MSBlaster or Lovsan that is infecting computers all across the country as well as Truman State University. The worm affects Windows NT4, 2000, and XP. We have had several infections on campus and as a result you may experience some problems with your computer. If you are having problems with your computer, please shut it down and contact the ITS Help Desk immediately at x4544.
For Students in the dorm and personal machines you should ensure they have updated virus protection and applied all relevant patches and updates through the Windows Update Web Page. To perform the windows update, direct your web browser to http://windowsupdate.microsoft.com/ For information on the MSBlaster worm, you may visit the following web sites |
| 08/09/2003 | Truman's main website, www.truman.edu, is being redesigned graphically and ported into a new content management system. The switch-over will take place Friday evening 08 Aug 03. During the switch-over there may be intermittent outages and temporarily broken hyperlinks. We expect to complete the switch-over by midnight. Any problems with the site (navigation, browser compatibility, etc.) after midnight should be reported to the Help Desk. |
| 08/07/2003 | Campus Pipeline was rebooted about 1:20 p.m. today due to unknown errors. The system appears to be fine following the restart. |
| 08/14/2003 | The Campus Pipeline upgrade process has begun. Campus Pipeline will be upgraded from version 3.1 to 3.2. During this upgrade Campus Pipeline services will be unavailable. The Pipeline upgrade is expected to take 2-3 days to complete. |
| 08/06/2003 | We received the following notice from MOREnet.
Multiple sites connected to St. Louis aggregation circuit AGEC989997 are currently not responding. Some other St. Louis sites are also affected. A fiber cut has been found south of St. James. Updates will be forthcoming as information becomes available. Thank you for your patience. |
| 08/05/2003 | Mail service was restored at ~11:30. All new incoming mail should be delivered immediately. All mail queued from this morning will be delivered within the next few hours. A problem with a system update caused the unexpected downtime. |
| 08/04/2003 | The Campus Pipeline upgrade last week was unsuccessful and will be rescheduled at a later date. |
| 08/01/2003 | The Pipeline portal is currently experiencing technical difficulties of an unknown origin. ITS is investigating the problem and will provide updated information as soon as possible.
NOTICE: The problem has been solved. Pipeline has been restored. |
| 07/30/2003 | Beginning on Monday July 28th Campus Pipeline will be upgraded from version 3.1 to 3.2. During the upgrade Pipeline services will be unavailable. The Pipeline upgrade is expected to take 2-3 days to complete. |
| 07/27/2003 | In order to facilitate the upgrade of the Campus Pipeline system on Monday the 28th, we will need to perform several preparation processes prior to the upgrade. The preparation steps will take place this weekend (July 26-27). During this work there will be times when Campus Pipeline services will be unavailable (including the Portal and calendar services). We will make every effort to keep these service outages as short as possible.
We ask that all students who want their Pipline email forwarded (redirected) while the Campus Pipeline upgrade is in process to please log on to https://secure.truman.edu/its-s/emailredirect and complete the form. |
| 07/23/2003 | In order to facilitate the upgrade of the Campus Pipeline system on Monday the 28th, we will need to do a test backup and restore on the systems prior to the upgrade. Therefore we will be taking the Pipeline system down tomorrow night, Thursday the 24th at approximately 6pm for an indefinite amount of time. We hope to have it back up by the following morning but due to the very complex configuration of the Campus Pipeline system, it is possible that the restoration process could take an extended period of time. We will be updating the status on Friday the 25th . We ask that all students who want their Pipline email forwarded (redirected) please log on to https://secure.truman.edu/its-s/emailredirect and complete the form. The Portal and calendars will also be unavailable. |
| 07/22/2003 | Intermittent Outages Occuring in Springfield area 7/22/2003
Some customers serviced by CenturyTel in the Springfield area are experiencing outages. The cause is unknown at this time. MOREnet engineers are currently working with CenturyTel to determine and fix the problems. Thank you for your patience. |
| 07/21/2003 | We have experienced two short interruptions on the main Truman web server, the cause of which is currently under investigation. These interruptions affected all websites except for personal web space including the development web site. We regret any inconvenience this may have caused. |
| 07/18/2003 | During the normal maintenance window (3rd Thursday after 8pm), Network Services will be attempting to complete a firmware upgrade on the network switches in McClain and Violette hall. This upgrade should not cause extensive outages, but as with any configuration work on the switches, unanticipated problems can arise. Please be aware that if you are needing access to files from any network drive after 8pm tonight, you should make a copy to your local hard drive. Additionally it is possible that Internet service could be interrupted. We regret any inconvenience this may cause. |
| 07/16/2003 | MoreNet determined the problem to be their AT&T Circuit in Kansas City. Traffic is be routed around the problem Circuit. |
| 07/16/2003 | A handful of websites, cnn.com, aol.com and aim.com were not reachable. The problem is outside the Truman Network and appears to either be MoreNETs Kansas City Router or one of the ISPs that connect in Kansas City |
| 07/15/2003 | During a routine firmware upgrade for network switches on Sunday night the 13th, we experienced an unexpected outage of the network backbone. The outage would have interrupted any web or network traffic between approximately 11:00pm and 3:00am. We regret any inconvenience this may have caused. |
| 05/27/2003 | Email sent to students who are not enrolled for summer classes was returned to the sender between 1:00 a.m. and 8:15 p.m. on May 24. This problem affected students not enrolled for summer classes and messages sent to username@truman.edu. Email sent to aliases was delivered properly.
This issue was caused by a problem in the automatic update of email alias files on the mail exchanger server. The problem has been resolved, and should not occur again. Any mail that was affected was returned to the sender as undeliverable. |