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Service Notes

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Date Description
11/13/2003 TCP\IP ICMP traffic to the Internet has been temporarily restricted to only servers and systems with static IP addresses. All other campus computers systems will still be able to access Internet resources but they will not be able to do Pings or TraceRoutes.
11/13/2003 Internet services were briefly disrupted from ~ 10:10 AM - 10:45 AM this morning. Over 20 computers on campus are infected with the Welchia computer virus and are generating over a million network packets each. The computer systems have still not been patched and the volume of their network flows caused a problem with Truman bandwidth management system. We have disconnected the infected systems from the campus network. Internet access is now largely back to normal. We will continue to monitor the situation.
11/13/2003 Quotas have not been working on Xenon (t: drives) for a while. This has been corrected. However, there are several accounts that are over quota. No files can be saved on the t: drives on these accounts unitl their account size is back within their quota.
11/07/2003 Student Email Maintenance has been completed as of 4:00 a.m. 11/6/03. All services have been restored, and all queued mail should be delivered as normal.
11/04/2003 At ~ 1:40 PM a network electronics failure resulted in several classrooms and offices in Violette Hall losing network access. Network services were restored by 2:05 PM.
11/04/2003 Internet access was severely impacted on Monday from 9 AM until noon due to a computer virus causing problems with the Truman bandwidth management system. The problem systems have been removed from the network and the bandwidth management system reconfigured. Internet access is now largely back to normal but there may still be an occasional short Internet slowdown as we work with the vendor's technicians to fine tune the new configuration.
11/06/2003 Student email will be down for maintenance beginning 8:00 a.m. on
Wednesday, November 5.

All student email WILL BE affected, including email that is forwarded
to other accounts.

All other Campus Pipeline services should be unaffected.

All email should be delivered following the maintenance period.

Please contact the IT Services Help Desk at x4544 with questions or
concerns.

11/03/2003 A new email virus called W32/Mimail.c@MM or Watchnet as well as a new network worm called Randex have been identified. Please make sure that your personal computers have updated patches and virus protection.
10/31/2003 The primary web server failed to restart properly this morning after a scheduled reboot. The service was restored by 7:30am
10/31/2003 Campus Pipeline had several outages this morning due to complications from a backup job over night. The problems were resolved at approximately 10:15
10/27/2003 We are currently experiencing a problem with slower than normal Internet access. The problem is being investigated and corrective measures will be taken as soon as possible.
10/24/2003 At approximately 9pm Tuesday evening (10/21/03) the Truman home page and several other database-backed websites were unavailable due to a hardware error on the Web Services database server. The server was rebooted at 10:45 and all services were restored.
10/22/2003 Student Email was unavailable from 4:20 a.m. until around 10:00 a.m. due to a server error. Services have been restored.
10/21/2003 Faculty / Staff e-mail service was significantly slowed due to a user sending many thousands of SPAM e-mail messages. The user has been disconnected from the network and the email queues are being cleared.
10/21/2003 Student Email Service has been restored.
10/21/2003 Printing in the student domain was unavailable from around 3pm until 4:45 because of a problem with the Print Accounting Software database. The service will be slow while the backed up jobs cycle through but should return to normal by Tuesday the 21st.
10/21/2003 Student Email is currently unavailable due to a maintenance on the Campus Pipeline mail server. IT Services and Campus Pipeline, Inc. are installing a hotfix to fix a serious problem which is affecting several students and causing accidental deletion of email.
10/20/2003 Following critical server maintenance, the main administrative web server, Argon, experienced a service failure taking it offline Saturday morning, 18 October 03. At ~10:30 the server was restarted and availability to all hosted websites was restored.
10/17/2003 Contractors have damaged some network wiring in Magruder Hall with a sawsall. No network outages have been reported from Science. We are inspecting the damage.
10/15/2003 We received the following notification from MOREnet.

The backbone circuits between Kansas City and Columbia are currently experiencing problems. Customers will experience delays while it is routed around the outage. Customers may also experience problem getting to GPN and I2. We are currently working with the vendor to resolve this problem as soon as possible.

10/15/2003 Campus Pipeline was unavailable from approximately 1:30 p.m. to 1:45 p.m. on 10/14/03. The cause of the outage is being investigated.
10/15/2003 Campus Pipeline was unavailable from approximately 4:45 - 5:30 p.m. on 10/13/03. The cause of this outage is being investigated.
10/07/2003 A circuit breaker in the McClain Hall data center tripped today at around 15:45. The loss of power took down the main set of network distribution switches, and caused most of the primary services to be interrupted. The power distribution has been changed so the problem should not happen again. We apologize for any inconvenience.
10/03/2003 Campus Pipeline was unavailable this morning (10/2/03) from 4:20 a.m. to approximately 8:40 a.m. IT Services has been working with Campus Pipeline, Inc. to resolve previous issues with the Campus Pipeline system. An error in a configuration change made yesterday caused this morning's failure.
09/30/2003 Faculty and Staff email services are currently unavailable as of 9:20 AM. An unauthorized user here on campus attempted to send many thousands of SPAM emails through the Faculty / Staff email system. The offending user has been traced down and disconnected from the campus network. Faculty / Staff email services were restored at 2 PM.

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