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Service Notes

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Date Description
03/10/2004 Campus Pipeline was briefly unavailable around 7:30 a.m. on 3/10/04 to test monitoring software.
03/10/2004 The administrative web server argon will be unavailable on and off from 7:20 a.m. until approximately 7:50 a.m. on 3/10/04 IT Services is performing an upgrade to the antivirus software, which requires several restarts of the server to complete.
03/03/2004 Faculty and staff W: and Y: network drives on the TS1 server were unavailable for several minutes during the lunch hour due to a problem with the server.
03/01/2004 Faculty and Staff network drives were briefly unavailable at ~11:10 AM due to a server problem.
03/01/2004 Exchange email services were briefly unavailable this morning at ~ 9:30 AM due to a disk space problem on the server.
03/01/2004 Email sending was down on Sunday evening for ~ 2 hrs. Service was restored at 11:00 pm We are investigating the cause of the problem.
02/26/2004 Email sending outage from 11:45-11:55 today. Service has been restored and the problem is under investigation.
02/26/2004 Internet access has been reported as slow. We are currently investigating. UPDATE 10:15AM Service has been restored. MyDoom virus floods ran the PacketShaper out of memory and forced a reboot.
02/25/2004 Internet access was disrupted this afternoon by several computers generating millions of myDoom virus packets. The infected computers are being disconnected from the network.
02/23/2004 Email sending was down on Sunday afternoon from ~ noon until 4:30 PM. We are investigating the cause of the problem.
02/23/2004 Network Y: drives were unavailable for several hours on Sunday due to a server problem. We are investigating the cause of the problem.
02/19/2004 The faculty and staff w: and Y: drives were briefly unavailable at 2 PM today due to a problem with the system virus protection.
02/19/2004 During tonights monthly IT maintenance window the Administrative Office V: drive will first be backed up and then moved to a new server. This change should be mostly invisible to network users since V: is automatically mapped by the network logon script. If you have access to V: and you leave yourself logged on to the network Thursday night you will need to log off Friday morning and then log back on to get the new V: drive.
02/19/2004 A defective network stack interface card caused several network related problems in the VH2000 computer lab and all other locations in the center core of Violette Hall this morning. The failed component has been replaced.
02/19/2004 Faculty and staff W: and Y: drives were briefly unavailable early this morning due to a problem with network connectivity after a system restart. The problem has been corrected.
02/20/2004 During the regularly scheduled maintenance window Thursday night, the Web Services team will be moving MS SQL services to a new server. The migration should be completed in approximately three hours. This will affect several database-driven web applications, such as the Admissions application, the ITS website and others. During the maintenance window these websites/web applications will be intermittently unavailable.
02/18/2004 Campus Pipeline was unavailable from approximately 1:00 pm - 2:00 pm on Tuesday, February 17. The cause of the outage is being investigated by Campus Pipeline support.
02/16/2004 1 PM Update - MOREnet has corrected the problem with slow Internet and Mobius access. However, they said what they did was a "patch" and we may loose services again this afternoon. They are working on a plan to actually fix the problem later tonight.
02/13/2004 Following the application of security patches at 4 AM this morning the student Y: drive server unexpectedly started a system check on the Y: drives. This has not happened with any other servers updated with the new security patches. The disk check process is still running at 8 AM this morning. Student Y: drives will be unavailable until it completes. ** Updated 10:50 AM ** Student Y drive services are back up.
02/16/2004 MOREnet technicians will be upgrading the MOREnet backbone during the maintenance window on Sunday, February 15, 2004. The upgrade, occurring between midnight and 6 a.m., will quadruple the backbone's capacity without increasing costs.

Each hub location (Kansas City, Columbia, St. Louis, Jefferson City and Springfield) will be upgraded separately. As technicians switch a location from the old OC3 circuit to the new OC12 circuit, customers may experience brief, intermitant outages.

02/11/2004 At ~ 1:40 this afternoon we began experiencing slow Internet access. We are investigating the cause of the problem. ** 2 PM Update ** It's another zero length packet flood, but on a different set of ports than the mydoom virus denial of service flood uses. ** The source of the network disruption has been identified and disabled. Internet access has returned to normal
02/13/2004 Home computers infected with the MyDoom virus and its variants are disrupting Truman dial-up services. We are working on a way to address the problem.
02/10/2004 The problem that caused the slow Internet access late yesterday afternoon and early evening has been addressed. The temporary restrictions on high TCP/IP ports that was activated last night has been removed.
02/09/2004 Internet access slowed dramatically around 4:30 this afternoon. MoreNet was been notified and ITS is investigating. ** Updated @ 5:25 PM ** The problem is being caused by a flood of zero length network packets both into and out of Truman. The disruptive machines are being disconnected from the network. ** Update @ 6:55 PM ** The flood continues on a range of machines into and out of Truman. The zero length packets are all in the high TCP/UDP port numbers. Access to high numbered IP ports has been temporarily restricted to only Truman servers.
02/09/2004 Services on the Exchange server were unavailable from 2 AM Saturday until 2 PM Saturday due to an unexpected system problem. Services have now been restored and we are investigating the cause.

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