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Service Notes

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DateDescription
04/26/2004At ~ 9:45 AM there was a brief period of slow Internet access. We are investigating, but the problem appears to have disappeared. We will continue to investigate and closely monitor the situation.
04/24/2004Internet services will be unavailable for at most one hour between Friday midnight and Saturday 6 AM in order to perform maintenance on our Internet connection. If work goes as expected the actual Internet outage should only be a few minutes.
04/25/2004The main administrative webserver, Argon, was offline Friday morning (23 April 04) after failing to come back up properly after a regularly scheduled reboot at 4:30am. A second reboot cleared the error and services were restored by approximately 6am.
04/23/2004Campus Pipeline was unavailable from approximately 5:30 - 5:50 p.m. on 4/22/04. All services have been restored, the cause of the error is being investigated.
04/17/2004Following scheduled maintenance on the Pipeline e-mail server, an additional restart was required this morning to bring up the web interface for student e-mail. Web access was restored at 8:45am Friday. Following that, the e-mail server has been intermittently offline. Technicians are investigating the instability problems now.
04/16/2004Due to maintanenace on the PureMessage anti-SPAM system you may need to regenerate your PureMessage password. To do this go to puremessage.truman.edu and click on the password link.
04/15/2004Truman Internet access will be down for a short time at 6 PM tonight (Thursday) as part of the scheduled ITS monthly maintenance window.
04/15/2004Truman email systems will be down briefly at 6 PM tonight (Thursday) as part of the scheduled ITS monthly maintenance window.
04/14/2004Truman proxy server services were briefly unavailable this afternoon. Proxy services have been restored.
04/14/2004The Exchange server was unavailable temporarily. Service has restored. ITS is investigating the cause.
04/15/2004Campus Pipeline email will be down for maintenance beginning at 5:00 p.m. on Thursday, April 15, 2004. This maintenance is scheduled during IT Services' monthly maintenance window. The maintenance should only take a few hours.
04/09/2004Truman dial-up services will be briefly unavailable tomorrow morning, Friday April 9th, from 7-8 AM due to work being done in the Truman data center.
04/09/2004The administrative webserver Argon was offline this morning when it failed to come up properly after a scheduled reboot. The server was rebooted a second time which cleared the error and all services were back up by 6am. The outage was from approximatly 4:30 am to 6 am.
04/06/2004Campus Pipeline email was unavailable from approximately 4:30 -8:30 a.m. on 4/6/04. The email services did not start up properly following a scheduled reboot, the cause of the failure is being investigated.
04/05/2004Campus Pipeline was unavailable following a scheduled reboot on 4/5/04. The web portal was unavailable from approximately 4:20 - 5:15 a.m. and the email system was unavailable from approximately 4:20- 5:40 a.m. All services have been restored.
04/05/2004Campus Pipeline was unavailable for an undetermined period of time during the morning of 4/3/04. All services were restored by approximately 9:15 a.m.
04/05/2004The Administrative Web Server (argon) was unavailable from approximately 4:30 a.m. until 9:20 a.m. on April 3, 2004. The system failed to come back up after a scheduled reboot. All services have been restored.
04/01/2004Campus Pipeline was unavailable for a short time this afternoon. Mcaffee virus scan caused a problem with the webserver software. Campus Pipeline service was restored shortly. Student email service was unavailable when Pipeline service was restored due to complications. All services have now been restored. UPDATE: Student Email was not being delivered to the appropriate mailboxes. Mail delivery was restored about 6:00 p.m.
04/02/2004The problem with Microsoft Exchange has been corrected and Exchange services are back up.
03/30/2004Network services to the north side of Violette Hall have been restored.
04/02/2004We are continuing to have problems with slow Internet access. We have been and are continuing to disconnect infected systems from the network in order to attempt to maintain network functionality. The cause is a large and increasing number of computers on the Truman network that are infected with the phatbot virus and it's variations. For more info on this virus see: http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_AGOBOT.RS McAfee anti-virus has not been 100% successful in containing the spread of this virus.
03/26/2004We are currently working with Packeteer support on fixing problems we have had with the packet shaper. There may be some momentary slow-downs during this process.
03/25/2004Campus Pipeline was unavailable from approximately 9:20 - 9:30 am on 3/25/2004. IT Services is continuing to work with Campus Pipeline support.
03/25/2004Campus Pipeline was unavailable from approximately 6:20 - 6:40 pm on 3/24/2004. IT Services is working with Campus Pipeline support on this issue.
03/19/2004The Truman Home Page was mistakenly set back to an old version from about 4:20 - 8:05 am on 3/19/04. This affected any pages on the site www.truman.edu. The proper home page has now been restored.

Post Service Note

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