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| Date | Description |
|---|---|
| 06/14/2004 | Network services to the Violette Hall central core network has been restored. |
| 06/07/2004 | Faculty and Staff network W: drives and some Y: drives were unavailable Thursday afternoon at ~ 4:40 PM until 4:55 PM due to a problem with the TS1 file server. Service has now been restored. |
| 06/04/2004 | There will be a scheduled service outage during the regular maintenance window tonight after 8pm. Several maintenance items including the installation of the new Packet Shaper are planned. |
| 06/02/2004 | The network service outage to some rooms in Kirk Building has been resolved. |
| 06/01/2004 | The student email server was restarted this afternoon (6/1/2004) following the installation of critical updates on the operating system. |
| 05/25/2004 | After the PureMessage upgrade, users must request a new password to view their quarantine through the PureMessage End User Web Interface (http://puremessage.truman.edu). The password will be sent to the user in an email with a clickable link to access their quarantine. |
| 05/24/2004 | Since the PureMessage upgrade, the daily Quarantine digest emails have not been sent. However, users may view their quarantine through the PureMessage End User Web Interface (http://puremessage.truman.edu). We have an open ticket with PureMessage on this problem. Update: Correction from PureMessage was applied and this feature is working properly now. |
| 05/24/2004 | Faculty W and Y drives were temporarily unavailable at ~ 8:30 AM this morning. Services have now been restored. |
| 05/21/2004 | The Faculty/Staff file server was unavailable for a short period of time. Service has been restored |
| 05/21/2004 | Last night (Thurs. May 20) Banner Web services were unavailable for several hours beginning around 5:30pm due to a hung Apache process. Due to shortened service hours of academic labs and the library, there wasn't any mechanism in place for notification. We are looking into faster (automated) ways to communicate this problem to ITS staff when it occurs. The service was automatically stopped and restarted as part of the nightly reboot. Services were immediately available following the reboot as 3:15am. |
| 05/20/2004 | The Internet is bacl up. We have not been notified by MOREnet that repairs are complete but the Internet is currently working. The failure was beyond Truman. Our network was functional until we reached the MOREnet router then we lost all network connectivity. We had contacted MOREnet; they reported the state network had failed for the western half of the state and also in the Kansas City hub. |
| 05/20/2004 | A modem connection failed on the Truman dial-up system this morning. We have isolated and fixed the failing component. All dial-up modems are now back in service. |
| 05/20/2004 | Thursday evening, May 20th is the Truman IT maintenance window. During this time preventative maintenance and system upgrades are installed. The following systems are scheduled for maintenance tonight at 6 PM. The memory in the email router will be increased. Email routing should be down for less than 15 minutes. Updates will be installed on the PureMessage anti-SPAM system. The system should be down for less than 30 minutes. The Exchange email server will be moved to a rack mount. The Exchange server should be down for less than 15 minutes. The general purpose server Krypton will be moved to a rack mount. The system should be down for less than 15 minutes. |
| 05/17/2004 | At ~ 2:20 PM Internet access was slow for some people. The problem was a system in Violette Hall that was flooding the network with the SQL Slammer worm. The problem system was taken down at 2:30 and network access returned to normal. |
| 06/14/2004 | All faculty and staff network Y drives have been moved to a new file server. For the majority of us the move will be invisible. When you logon to a Windows based computer system a logon script automatically connects your network Y drive to the proper server. For non-Windows computer systems such as Linux and Macs, if you are connecting to your network Y drive you will need to update your connection definition to specify the new server TS7 rather than the old server TS1. If you have any questions please contact the ITS HelpDesk at x4544. |
| 05/07/2004 | Some campus computers rebooted unexpectedly today at 3:00 PM. This was caused due to a temporary configuration change that had not yet been disabled. In order to help combat the spread of the SASSER worm, ITS had responded by configuring computers to install security updates at 3:00 PM (on Tuesday, May 4). This configuration change had not yet been disabled. Therefore, the computers that rebooted today were ones that had downloaded additional updates from Microsoft Windows Update. Since they had been configured to install Windows Automatic Updates at 3:00 PM, they rebooted when the installation was complete. Any users logged on should have received warnings (and a 5 minute countdown) before the reboot; however, some users have reported that a reboot occurred without any warning. ITS is changing Truman systems currently connected to the network so that this does not occur again. |
| 05/05/2004 | Campus Pipeline failed to start up following a scheduled reboot on the morning of 5/5/04. The system was unavailable from 4:30 a.m. - 5:20 a.m. All services have been restored. |
| 05/04/2004 | An emergency security patch update was applied to the Exchange server over the noon hour. This resulted in incoming email being briefly rejected. The problem has been corrected. |
| 05/04/2004 | The Microsoft Exchange email system will be briefly unavailable from 12:20 to 12:30 PM due to a system change. |
| 05/03/2004 | Several new computer viruses / worms have been released in the world recently. This afternoon one of them, the W32 Sasser Worm was detected on the Truman campus. There have been several reports of computer systems being affected by this worm. Please keep your operating system up-to-date with security patches and anti-virus protection. If you need help with your computer system please contact the ITS HelpDesk. |
| 05/03/2004 | Campus Pipeline was unavailable around 10:45 a.m. All services were restored by 11:00 a.m. The cause of this problem is being investigated by Campus Pipeline support. |
| 04/30/2004 | In order to enhance security, ITS is planning to perform several functions on computers tonight including installing necessary Windows Service Packs and Critical Updates. This is part of an overall plan to enhance desktop security. ITS is requesting that all Windows-based Truman-owned computers be connected to the campus network and left powered up at the logon screen this evening (Thursday, April 29 2004). |
| 04/30/2004 | This morning we were hit with an outbreak of the W32/Bagle.aa@MM virus. This virus (which was just discovered today) spreads through email attachments. Like many viruses, it appears to be from someone you know. For more information, view http://vil.nai.com/vil/content/v_124875.htm. ITS is currently pushing out an update to protect against this virus. However, the best protection is always to exercise caution when reading email--never open any suspicous or unexpected attachments. Further action has also been taken to stop the spread of this virus at Truman as well as to locate and clean machines which are currently infected. |
| 04/28/2004 | Internet connectivity has been restored. We are continuing to investigate the cause of the problem. |
| 04/28/2004 | Early this morning we experienced problems with SPAM on several University listserv email systems. We have determined the cause of the problem and corrected it. All University listservs have been re-activated. |