Service Notes

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Date Description
08/19/2004 Electrical power has been restored to McClain Hall. All IT services have been restarted.
08/06/2004 Network services are currently unavailable in Campbell Apartments. Electrical power was turned off to all of Campbell Apartments yesterday. We are working on resolving the problem as soon as possible.
08/04/2004 Network services were down in Centennial Hall yesterday due to an equipment failure. That problem was resolved last night. Network services are now back up in Centennial Hall.
08/02/2004 Internet services will be unavailable for a short time this evening at ~ 8:30 PM due to router work.
07/28/2004 Internet services were unavailable for a short time late Tuesday evening due to a router upgrade.
07/27/2004 Campus Pipeline was unavailable following a scheduled reboot at 4:30 a.m. on 7/27/2004. All services were restored by 5:15 a.m.
07/26/2004 Mass Mailing Masquerading E-mail Worm


The Mydoom.o virus was released today. It sends out e-mail containing a fake warning that your computer may have a virus and may be sending out unsolicited mail. To fix this issue it asks you to open and run the instructions in the enclosed zip file. This message pretends to be from the truman.edu support staff, a ploy to increase its level of authenticity. This message did not originate from ITS, and you may safely delete it. ITS will never send out security updates as e-mail attachments. If you have any questions on e-mail that appears to be from ITS you may call the ITS Helpdesk at x4544. ITS is currently deploying an antivirus update that was just made available from our antivirus vendor. This update should enable our antivirus software to automatically remove mydoom.o infected messages.

As always, do not open attachments you are not expecting.

Specific information about this virus is available at the following web site:
http://vil.nai.com/vil/content/v_127033.htm
07/22/2004 Tonight is the monthly IT maintenance window. Several IT systems will be worked on this evening beginning at 8 PM. This maintenance may cause brief outages in various IT services, including Internet access.
07/22/2004 During the normally scheduled maintenance window on Thursday night several buildings and services will be down for a short period of time. These changes will affect Baldwin Hall, Centennial Hall, Child Development Center, Kirk Building, Kirk Memorial, Magruder Hall, McClain Hall, Ophelia Parrish, Pickler Memorial Library, Public Safety, the Student Recreation Center, and the Student Union Building. Each of these locations will only be down a few minutes each.
07/18/2004 The Violette Hall network upgrade was completed last night. Network services are back up in Violette. The following network areas served by Violette Hall are also now back on-line.

University Press
Baldwin / Delaney
Grim Smith
Raldolph Apartments
President's House

The Proxy server was also down due to the Violette Hall network being upgraded, it is now back on-line also.
07/16/2004 Proxy services are temporarily unavailable due to the network upgrade being performed in Violette Hall this evening.

Proxy services have been restored.
07/16/2004 Due to the network upgrade work being done in Violette Hall Friday evening the following buildings will be without network service until the Violette Hall network upgrade is completed.

University Press
Baldwin / Delaney
Grim Smith
Raldolph Apartments
President's House

Network services have been restored.
07/16/2004 Email services are unavailable due to the network upgrade. Notification will be made when service is restored.
Email sevices have been restored.
07/16/2004 The Internet problem on the MOREnet state network appears to have corrected within a few minutes of it first happening. Internet access is back to normal. We are continuing to monitor and I've spoken with MOREnet about the brief Internet service outage.
07/15/2004 Network services to the SUB were restored late yesterday afternoon.
07/15/2004 Network services have been restored in McKinney Center.
07/15/2004 Network services have been restored to Barnett Hall.
07/14/2004 Several network printers in Pickler Library were off-line this afternoon due to a VLan configuration change. All network printing in Pickler is back up excpet for the PL308 Color LaserJet.
07/14/2004 Network services to Baldwin Hall have been restored.
07/14/2004 Network services to Centennial Hall have been restored.
07/13/2004 Some departments experienced a W: drive outage due to a problem with a file server. The problem was corrected as soon as possible.
07/13/2004 Users in Baldwin Hall and Student Union buildings could not reach the internet or network services this morning due to a DHCP error. The machines need to be rebooted to correct the DHCP error.
07/14/2004 The main administrative web server failed to restart properly this morning after a scheduled reboot at approximately 7:00am. The system was restarted and service was restored at 7:55am
07/12/2004 Pickler Library received new network electronics over the weekend.

The slow network drive access problem in Pickler has been corrected.

We believe we are close to bringing network printing back up in Pickler.

07/13/2004 Electrical power has been restored to McClain Hall. All ITS services are again available.

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