Service Notes

At aprroximately 8:20 am tioday, ITS was made aware of several servers that were offline.  ITS is aware of the issue and is working to resolve it, with no ETA on resolution.  We appologize for any inconvenience, and thank you for your patience.

At aprroximately 8:20 am tioday, ITS was made aware of several servers that were offline.  ITS is aware of the issue and is working to resolve it, with no ETA on resolution.  We appologize for any inconvenience, and thank you for your patience.

***Update*** - This maintenance is complete

Server maintenance will be performed tonight after 8 pm to resolve some recent connectivity issues but isn't expected to negatively impact services. 

Update: All services disrupted by this morning's network infrastructure related issues should be available now. 

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We are currently experiencing service disruption issues with a number of systems. We are working to identify the source of the issue(s) and will resolve them as soon as possible.

Systems with issues include: Banner, TruView, DegreeWorks, TimeClockPlus, and multiple Web Sites.

***Update*** - The phone gateways have been replaced and service has been restored to the devices/users that were affected. 

A small number of phone lines on campus are currently down due to a hardware failure. Services will be restored later today when our provider replaces the equipment. This note will be updated once an estimated time of repair is available and once services have been restored.

Tonight, during the regularly scheduled maintenance window, virtual desktops will be briefly unavailable. Existing sessions will not be affected and only new sessions will be unavailable momentarily. 

All services that failed overnight and again approximately 11:30 this morning have been restored again. Updates have been made to hopefully prevent additional failures. 

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All production services that were down this morning due to the overnight system are currently down again. The list includes TruView, Banner Self Service, TouchNet U.Commerce integration (student bill payment, etc.), and some WordPress sites. 

This is a continuing problem and we are working on it. 

Maintenance is complete and Banner and Banner integrated services are now available. 

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Banner database server system maintenance

We will be completing required maintenance on the server that runs the Banner database software. This is scheduled for Friday, June 4th, starting at 3pm.

Banner and Banner integrated services will be unavailable during this window. It is estimated taht it should take 2 to 2 1/2 hours to complete this upgrate. 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

We will be doing a quick restart of the server running DegreeWorks as part of required maintenance to the system. The first restart will be around 1:30pm today. The second restarted is tentatively planned for the end of the day - between 5 and 6 - provided all goes well with the updates. Each outage should be no more than 15 minutes. 

TruView services were unavailable following a system issue. Services have been restored. 

***UPDATE*** 5/19/21 8:45 am: Phone service has been restored. Our provider determined maintenance that they performed last night caused the issue. If a Polycom phone is still showing "Time/Date out of sync", please hold buttons 1, 3, and 0 simultaneously to reboot the phone. Once the phone comes back up, the time and date should be correct. If you have any further phone issues related to this service note, please contact phones@truman.edu

Service Note 5/19/21 6:30 am: Phone service on campus is currently down. Polycom phones show "URL calling disabled" and "Time/Date out of sync" on the display. Analog phones state "Device not registered with your service provider". Our provider has been contacted to troubleshoot the issue and this post will be updated when more information is available. 

We will be completing required maintenance on the server that runs the virtual environment for both the Banner database server and the DegreeWorks database and application server. This is scheduled for Monday, May 17th, starting at 6pm.

Banner and Banner integrated services and DegreeWorks will be unavailable during this window. It is estimated that it should take 2 to 2 ½ hours to complete this update.

Blackboard maintenance is complete and all Blackboard services are available.

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On Tuesday, May 18, starting at 7:00am Blackboard services will be unavailable while we complete system maintenance. We will be adding disk space for the Blackboard System. Please plan for this to take 1 to 1 ½ hour or so.  

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

Truman email is no longer being blocked by Microsoft for Hotmail, Outlook.com, Live, MSN, etc. email addresses.

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Truman email to hotmail.com, outlook.com, msn.com, live.com, and other related addresses is being blocked by Microsoft. This is due to a Truman account that was compromised last week and used by a spammer to send lots of mail to Hotmail.com addresses.

We went through the process to get Truman unblocked and now have to wait for Microsoft to agree to unblock us.

In the meantime, if you have an alternate email address you may want to use it to send any necessary email or check with your recipient to see if they have a non-Microsoft account you can send to.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

DegreeWorks was unavailable from approximately 7pm last evening until 9am this morning. We have resolved the issue and all services should now be available.

All Banner services were unavailable due to a server issue from approximately 4:00pm to 4:30pm.  This includes self service Banner links in Truview. Services have been restored.

TruView services experienced multiple outages this morning starting approximately at 6:58am. Services have been restarted and should be available.

Note: If you are trying to register and TruView is unavailable, remember you can use the direct access URL for registration: http://registration.truman.edu

***UPDATE***: There were lingering issues that continued to affect some of our phone services last night. These issues were resolved at approximately 2 am. If you continue to have any problems, please contact IT Services. 

Our telephone provider is currently investigating a network event that temporarily caused the loss of phone service on campus around 4 pm. The service appears to be working properly currently but we'll continue to monitor the situation and update this note once further information is available. 

Just a test.

Banner upgrade is complete and all services should now be available.

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The Banner system is scheduled for a major upgrade this Sunday, February 28th.  Banner and all Banner integrated, dependent services including the Banner links in TruView and Campus Portal will be unavailable starting at 4am Sunday morning, February 28th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day.  

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

Blackboard experienced a service outage due to an issue with the database. Services were restored at approximately 10:40am.