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| Date | Description |
|---|---|
| 06/08/2005 | TruView was unavailable from approximately 6:00 p.m. to 6:20 p.m. on 6/8/05. ITS was able to provide information to SunGard SCT which will help find the resolution of this problem. |
| 06/08/2005 | Dial-up services will be briefly unavailable for a few minutes this afternoon when a hardware component is replaced. |
| 06/07/2005 | TruView was unavailable from approximately 6:00 p.m. to 9:00 p.m. on 5/6/05. This is the same problem that has been occurring for the past few days. SunGard SCT has opened a product defect and is working on a solution for the problem. |
| 06/05/2005 | TruView was unavailable from 10:15 a.m. to 12:15 p.m. on 6/4/05. This is the same problem we have had for the past week. We are continuing to work with SunGard SCT to resolve the issue. |
| 06/03/2005 | ruby services were down this morning. Preliminary checking indicates they failed to start properly following reboot. Additional research will be conducted. |
| 06/01/2005 | In an effort to track down the problem that has caused recent outages of TruView, the TruView web server will be restarted at approximately 10:00 p.m. on 6/1/2005 to increase error logging. The outage should be very brief. |
| 06/02/2005 | This morning we're working with SBC to investigate a possible recommended firmware update to the new dial-up system. There may be outages in dial up service this morning while this review is underway. |
| 06/01/2005 | TruView was unavailable from approximately 9:35 p.m. to 10:55 p.m. on 5/31/05. This appeared to be the same problem as occurred on 5/29. IT Services is working with SunGard SCT to fix the problem. |
| 05/31/2005 | TruView was unavailable from approximately 9:20 a.m. to 3:20 p.m. on 5/29/05. A technical difficulties error was displayed when the server was accessed during that time period. The cause of the outage is being investigated. |
| 06/01/2005 | Please be aware that following the upgrade of TruView this past Thursday, you may have to re-configure your pop-up blocker to allow the log-in page to load. In general this means that IF you receive a pop-up error page, you will need to allow pop-ups for the TruView website and then click the "continue" button at the bottom of the pop-up error page. Once you have successfully configured your pop-up blocker, the log-in page will load normally.
There are numerous pop-up blockers on the market - your browser (Firefox or IE) may have built-in pop-up blocking; you may have installed special tools, such as the Google or Yahoo toolbar, that include blocking technology; some virus protection packages, such as Norton include pop-up blocking tools. Please refer to the documentation for the product/s you have installed for information on how to allow pop-ups on individual sites. If you continue to have problems, please contact the ITS Help Desk at x4544 or helpdesk@truman.edu Please be aware that the ITS Help Desk will be closed over the holiday weekend. |
| 05/26/2005 | TruView will be unavailable for maintenance beginning at approximately 8:00 a.m. on 5/26/05. The upgrade being performed will provide bug fixes as well as future feature enhancements. |
| 05/19/2005 | The third Thursday evening of every month is an ITS maintenance window. Tonight from 6 - 6:30 PM the Truman Internet connection will be down to allow MOREnet to perform maintenance on MOREnet equipment located at our site. Internet access is scheduled to be restored to Truman no later than 6:30 PM. |
| 05/18/2005 | There may be brief network outages this afternoon due to electrical outages on campus due to the storm. We are monitoring the network and working to correct any outages as soon as possible. |
| 05/17/2005 | All network drives are back up. |
| 05/16/2005 | The web server Argon failed to reboot properly following an automatic update. Sites affected included ITS, the secure server, and a few other offices and organizations. Services were restored at approximately 10:45 p.m. on Sunday 5/15/2005. |
| 05/13/2005 | The problem with the widespread network disruption on network drives has been resolved. We are continuing to investigate the incident. |
| 05/11/2005 | The Streaming server radon will be upgraded at 12:00 noon on 5/11/2005. The upgrade is expected to take approximately 30 minutes. On-demand streaming media and live streams such as KTRM and the webcams will be affected. Due to upcoming projects requiring this server, this upgrade cannot be done during the normal maintenance window. The upgrade has been planned for Reading Day to lessen any impact of the outage. |
| 05/09/2005 | We were experiencing an issue with PL308, Ryle Hall, and Grim printers not printing at 8:30 AM today. After isolating the issue, SDC had to be restarted to correct the issue. All printers were functioning by 9:15 AM. |
| 05/06/2005 | Tonight during the maintenance window we will apply an update to the PureMessage virus/spam filter program. There may be a very short time when the mail server is unavailable. |
| 05/06/2005 | The problem with Student Y drives has been corrected at 8 AM this morning. All Student Y drives are on-line. |
| 05/03/2005 | At ~ 11:45 PM Monday evening Pickler library lab PL308 reported a network outage. We've identified a network switch failure in Pickler Library. Limited network services have been restored the PL308 / PL312 labs by bypassing the failed network electronics. We are working on restoring full network services to PL308 / PL312 as soon as possible. |
| 04/29/2005 | Network printers on Krypton were temporarily unavailable early this morning due to a server problem. Print services were restored by 8 AM. |
| 04/21/2005 | Service notes and other email sent from the server Argon have been delayed due to mail from a site on the server. The script that is blocking the mail queue is being reviewed. The code for the service notes has been rewritten to avoid future problems. |
| 04/21/2005 | This is a clarification, due to the delayed delivery of the previous ITS service note. The previous service note could have been read as student Y drives were down until ~ 11 AM. This is not the case, student Y drives were up at 7:58 AM this morning. |
| 04/20/2005 | MOREnet is currently experiencing a problem on our Kansas City link that is slowing our Internet performance. Services are still functional but they are slower than they should be. We have opened a case with MOREnet on this issue. |