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| Date | Description |
|---|---|
| 06/20/2005 | TruView was unavailable from approximately 8:50 to 9:00 a.m. on 6/20/05. This is the same problem that has been recurring for the past few weeks. We were able to provide SunGard SCT with more information on the cause of the problem this morning. |
| 06/17/2005 | The problem with email has been corrected. Email delivery will still be delayed for some time due to the volume of messages that are queued up to deliver (over 11,000). |
| 06/16/2005 | TruView will be restarted at approximately 10:00 p.m. on 6/16/05. This restart is during the monthly scheduled maintenance window. The restart will apply a configuration change to increase logging so that SunGard SCT can find the cause of our recurring stability problem. |
| 06/16/2005 | TruView was unavailable from approximately 11:45 p.m. to 12:00 a.m. on 6/15/05. IT Services has provided additional information to SunGard SCT and is still awaiting a fix for this issue. |
| 06/14/2005 | TruView was unavailable from approximately 9:55 to 10:10 p.m. on 6/13/05. We are still waiting for a fix from SunGard SCT. |
| 06/11/2005 | TruView was unavailable from 9:30 a.m. until 1:45 p.m. on 6/11/2005. This is the same problem that has been occurring for the last few weeks. We are waiting for a fix from SunGard SCT. |
| 06/16/2005 | UPDATE: The cause of the issue with screen resolution changes was from a Dell video driver that was listed in Windows Automatic Update as 'critiical', causing systems to update the video driver automatically. Microsoft corrected their mistake the same day taking the driver out of 'critical' status. This issue should now be resolved. ------- The are a number of reports that users screen resolution's have changed to their highest settings without the user changing it. We are currently looking into the issue. The user can change the setting back to their desired setting. |
| 06/08/2005 | TruView was unavailable from approximately 6:00 p.m. to 6:20 p.m. on 6/8/05. ITS was able to provide information to SunGard SCT which will help find the resolution of this problem. |
| 06/08/2005 | Dial-up services will be briefly unavailable for a few minutes this afternoon when a hardware component is replaced. |
| 06/07/2005 | TruView was unavailable from approximately 6:00 p.m. to 9:00 p.m. on 5/6/05. This is the same problem that has been occurring for the past few days. SunGard SCT has opened a product defect and is working on a solution for the problem. |
| 06/05/2005 | TruView was unavailable from 10:15 a.m. to 12:15 p.m. on 6/4/05. This is the same problem we have had for the past week. We are continuing to work with SunGard SCT to resolve the issue. |
| 06/03/2005 | ruby services were down this morning. Preliminary checking indicates they failed to start properly following reboot. Additional research will be conducted. |
| 06/01/2005 | In an effort to track down the problem that has caused recent outages of TruView, the TruView web server will be restarted at approximately 10:00 p.m. on 6/1/2005 to increase error logging. The outage should be very brief. |
| 06/02/2005 | This morning we're working with SBC to investigate a possible recommended firmware update to the new dial-up system. There may be outages in dial up service this morning while this review is underway. |
| 06/01/2005 | TruView was unavailable from approximately 9:35 p.m. to 10:55 p.m. on 5/31/05. This appeared to be the same problem as occurred on 5/29. IT Services is working with SunGard SCT to fix the problem. |
| 05/31/2005 | TruView was unavailable from approximately 9:20 a.m. to 3:20 p.m. on 5/29/05. A technical difficulties error was displayed when the server was accessed during that time period. The cause of the outage is being investigated. |
| 06/01/2005 | Please be aware that following the upgrade of TruView this past Thursday, you may have to re-configure your pop-up blocker to allow the log-in page to load. In general this means that IF you receive a pop-up error page, you will need to allow pop-ups for the TruView website and then click the "continue" button at the bottom of the pop-up error page. Once you have successfully configured your pop-up blocker, the log-in page will load normally.
There are numerous pop-up blockers on the market - your browser (Firefox or IE) may have built-in pop-up blocking; you may have installed special tools, such as the Google or Yahoo toolbar, that include blocking technology; some virus protection packages, such as Norton include pop-up blocking tools. Please refer to the documentation for the product/s you have installed for information on how to allow pop-ups on individual sites. If you continue to have problems, please contact the ITS Help Desk at x4544 or helpdesk@truman.edu Please be aware that the ITS Help Desk will be closed over the holiday weekend. |
| 05/26/2005 | TruView will be unavailable for maintenance beginning at approximately 8:00 a.m. on 5/26/05. The upgrade being performed will provide bug fixes as well as future feature enhancements. |
| 05/19/2005 | The third Thursday evening of every month is an ITS maintenance window. Tonight from 6 - 6:30 PM the Truman Internet connection will be down to allow MOREnet to perform maintenance on MOREnet equipment located at our site. Internet access is scheduled to be restored to Truman no later than 6:30 PM. |
| 05/18/2005 | There may be brief network outages this afternoon due to electrical outages on campus due to the storm. We are monitoring the network and working to correct any outages as soon as possible. |
| 05/17/2005 | All network drives are back up. |
| 05/16/2005 | The web server Argon failed to reboot properly following an automatic update. Sites affected included ITS, the secure server, and a few other offices and organizations. Services were restored at approximately 10:45 p.m. on Sunday 5/15/2005. |
| 05/13/2005 | The problem with the widespread network disruption on network drives has been resolved. We are continuing to investigate the incident. |
| 05/11/2005 | The Streaming server radon will be upgraded at 12:00 noon on 5/11/2005. The upgrade is expected to take approximately 30 minutes. On-demand streaming media and live streams such as KTRM and the webcams will be affected. Due to upcoming projects requiring this server, this upgrade cannot be done during the normal maintenance window. The upgrade has been planned for Reading Day to lessen any impact of the outage. |
| 05/09/2005 | We were experiencing an issue with PL308, Ryle Hall, and Grim printers not printing at 8:30 AM today. After isolating the issue, SDC had to be restarted to correct the issue. All printers were functioning by 9:15 AM. |