Click Here to receive Service Notes automatically via email.
| Date | Description |
|---|---|
| 08/05/2005 | During the Friday evening scheduled information technology maintenance window we will be performing work on the Truman email systems. Some email services will be unavailable during this period. We will restore email services as soon as possible. |
| 07/29/2005 | Student Y drives were taken down at noon today to work on a file corruption problem. Student Y drives we back up shortly after 1 PM. |
| 07/25/2005 | TruView was shut down unexpectedly due to a power interruption. The servers are back up, but are being checked prior to startup of TruView.
UPDATE: All TruView services have been restored at 5:15 p.m. |
| 07/25/2005 | An electrical circuit has failed in the Truman data center. Some IT services are currently unavailable due to the failure. Some of the down services are: Systems Management Server (SMS), student organization web sites and Blackboard services. We are working with Physical Plant to restore IT services as soon as possible. |
| 07/25/2005 | The Truman data center is continuing to experience cooling problems. Physical Plant is working on the problem. All non-essential IT equipment in the data center is being shut down. The temperature is currently 85 degrees and rising. If the temperature exceeds 90 degrees production IT systems will also need to be shut down. |
| 07/22/2005 | UPDATE: Data has been restored to TS4. Uploading and downloading images can now be resumed.
At 7:30 AM today, TS4 experienced a hard drive failure. The drive has been replaced and data restore has started. Services effected: uploading and downloading images. |
| 07/21/2005 | Electrical power has been restored to the network equipment in Magruder Hall. All network services are back up. |
| 07/19/2005 | The Internet email work scheduled for early this morning (7 AM Tuesday) has been completed. All Truman email services are up. |
| 07/12/2005 | Technicians were working on multiple Windows 2003 and NT4 servers on Tuesday evening. These servers were rebooted during a window of 4pm-8pm causing what may have been brief interruptions in service for the servers involved. |
| 07/08/2005 | We were unable to map t: drives for a short time this afternoon. This capability has been restored now. |
| 07/05/2005 | Web services on Silver have been restored. |
| 07/01/2005 | On Thursday night the TS1 file server will be removed from service. TS1 has been replaced by newer file servers. |
| 07/01/2005 | On Thursday night the TP1 print server will be removed from service. TP1 has been replaced by a newer print server, Krypton. We have been working with campus groups and departments for almost a year on migrating network printing from TP1 to Krypton. If you have any trouble printing to network printers after TP1 is shut down on Thursday night please contact the ITS HelpDesk for assistance. |
| 06/27/2005 | There was a brief Internet outage for some computer systems this afternoon around 3:30 PM. The cause of the problem has been identified and corrected. |
| 06/27/2005 | All IT services (email and T: drives) are now back up. The problems have been identified and corrected. |
| 06/24/2005 | TruView will be restarted at 10:00 p.m. on 6/24/05. We have had stability problems with TruView since a recent upgrade to the software. Truman is one of a few schools in country running this version and the only school having this problem that we are aware of. We have been working with SunGard SCT to find the cause of the problem, which is difficult to do since we cannot recreate the problem on demand. We hope to have a fix in place, and will continue to do our best to keep the system running during this period. Tonight's restart will implement a few configuration changes that will hopefully give us more information regarding the cause of the problem. |
| 06/24/2005 | TruView was unavailable from approximately 11:30 p.m. on 6/23/05 until approximately 7:45 a.m. on 6/24/05. We are still working with SunGard SCT to find a fix for this problem. |
| 06/21/2005 | TruView will be restarted at 10:00 p.m. on 6/21/05 to enable more logging. We are still working with SunGard SCT to track down the problem that has been occurring. |
| 06/20/2005 | TruView was unavailable from approximately 8:50 to 9:00 a.m. on 6/20/05. This is the same problem that has been recurring for the past few weeks. We were able to provide SunGard SCT with more information on the cause of the problem this morning. |
| 06/17/2005 | The problem with email has been corrected. Email delivery will still be delayed for some time due to the volume of messages that are queued up to deliver (over 11,000). |
| 06/16/2005 | TruView will be restarted at approximately 10:00 p.m. on 6/16/05. This restart is during the monthly scheduled maintenance window. The restart will apply a configuration change to increase logging so that SunGard SCT can find the cause of our recurring stability problem. |
| 06/16/2005 | TruView was unavailable from approximately 11:45 p.m. to 12:00 a.m. on 6/15/05. IT Services has provided additional information to SunGard SCT and is still awaiting a fix for this issue. |
| 06/14/2005 | TruView was unavailable from approximately 9:55 to 10:10 p.m. on 6/13/05. We are still waiting for a fix from SunGard SCT. |
| 06/11/2005 | TruView was unavailable from 9:30 a.m. until 1:45 p.m. on 6/11/2005. This is the same problem that has been occurring for the last few weeks. We are waiting for a fix from SunGard SCT. |
| 06/16/2005 | UPDATE: The cause of the issue with screen resolution changes was from a Dell video driver that was listed in Windows Automatic Update as 'critiical', causing systems to update the video driver automatically. Microsoft corrected their mistake the same day taking the driver out of 'critical' status. This issue should now be resolved. ------- The are a number of reports that users screen resolution's have changed to their highest settings without the user changing it. We are currently looking into the issue. The user can change the setting back to their desired setting. |