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| Date | Description |
|---|---|
| 10/19/2005 | All student Y drives are back online and available for use. |
| 10/17/2005 | The Truman Internet link back up. We are trying to determine the cause of the brief outage. |
| 10/18/2005 | At ~12:30am, 10/16/05, the PureMessage problem was resolved and full email service has been restored. It may take several minutes to a few hours for queued mail to process. A corrupted data file for users opting out of PureMessage filtering had caused the filtering service to fail and subsequently, mail service. The corrupted file was replaced with a clean, default copy. This means that until we can confirm/rebuild the contents of the original opt-out file, users who had previously opted out of PureMessage filtering will be processed with the default status of opted-in. |
| 10/15/2005 | As of ~6:30pm, Saturday Oct. 15, technicians at Sophos - PureMessage have escalated our e-mail issue to "critical" and they continue to investigate. Email service to and from the Truman domain is available. Email sent to or from off-campus is not going through at this time. |
| 10/15/2005 | At approximately 4:15 on Saturday, October 15. ITS received a report of problems with Exchange Email services. Investigation showed the problem is not Exchange but the PureMessage system. At ~ 6 PM a priority 1 (critical) incident was opened with PureMessage technical support. |
| 10/14/2005 | Network communication with the Exchange server was unavailable for a minute at ~ 10:31 this morning due to a configuration change on another server. This dependancy was noted and will be avoided in the future. |
| 10/13/2005 | Service has been restored to the email server.
The Truman email router will be temporarily down at 5:15 PM. We are working with the vendor on a PureMessage update issue and they have requested the system be rebooted. The delivery of emails into and out of Truman could be delayed as a result. |
| 10/12/2005 | Faculty and Staff network printers were down early this morning due to a server problem. The problem was corrected and all network printers were back up by 8 AM. |
| 10/10/2005 | ITS is currently investigating problems with it's mass mailer tool. |
| 10/03/2005 | The Wireless network was unavailable until approximately 3:50 p.m. due to an issue related to the earlier database problem. |
| 10/03/2005 | Following an operating system failure last night, Truman's web-database server went off-line, taking with it all dynamic websites; TruView access and wireless network access. Technicians became aware of the failure and began troubleshooting shortly after the system went off-line. Work continued from approximately 9pm last night till approximately 1:30pm today to rebuild the server and restore the databases.
ITS technicians are completing testing on these services at this time. If you experience any difficulties or have any additional questions, please contact the IT Services Help Desk at 785-4544 (helpdesk@truman.edu) Thank you. |
| 10/03/2005 | We have begun to bring websites back online as of 12 noon. We are currently estimating that all services should be restored by 3pm.
IT Services Staff became aware of technical problems with one of our servers at approximately 9pm Sunday evening (10/2/2005) and have been working to correct the problem since that time. This server supplies data to many dynamic websites for the Truman campus; including the Truman home site, Admissions, goBulldogs, ITS, TruView log-in, etc. Wireless Network connectivity may also be unavailable till repairs are completed. We apologize for any inconvenience. |
| 09/27/2005 | Users were receiving failed log on attempts when trying to access the DK Help Desk On-Line Web Interface today. Issue was caused by a service that was failing to start correctly after a scheduled server reboot. Through looking into the issue, found that the problem may have been present last Monday Sep 19 also. The issue has been resolved. |
| 09/23/2005 | The web server Argon will be restarted at approximately 9:50 a.m. on 9/23/05. We are experiencing some communication problems between Argon and the database server. Sites affected include https://its.truman.edu, https://secure.truman.edu, and a few other departmental sites. http://www.truman.edu will not be affected. |
| 09/23/2005 | Student Y drives were temporarily unavailable last night from ~ 9:15 - 10:30 pm due to a problem with the file server. The problem has been corrected. |
| 09/22/2005 | Student lab printing services are currently back up. We are continuing to monitor the student printing system closely. |
| 09/20/2005 | TruView was restarted just before 6:00 a.m. on 9/20/05. This restart has successfully fixed the problem with photo uploads in the Groups section of TruView. Photo uploads are once again available in the Groups section. |
| 09/16/2005 | The problem with Exchange has been resolved. All Exchange services are now available. |
| 09/15/2005 | TruView will be restarted at 8:30 p.m. on 9/15/05 for maintenance purposes. This is scheduled during the monthly maintenance window on the third Thursday of every month. |
| 09/13/2005 | It was observed at ~10:30am Saturday 9/10/05, that the still preview images on the http://webcam.truman.edu site were not displaying. However, clicking on the broken image or choosing the large or small stream options does successfully launch the live stream for all cameras. Techncians are investigating and a note will be added to the webcam home page. |
| 09/09/2005 | TruView was restarted at 6:30 a.m. on 9/9/05. This restart was necessary to try to fix a problem that is occurring in the Groups section of TruView. |
| 09/07/2005 | E-mail services on exchange are not available due to a network disruption. We are investigating and the cause. The system that was causing the disruption of service on the Exchange server has been isolated, removed from the network and the problem resolved. All exchange services have been restored. |
| 09/07/2005 | Student machines running McAfee VirsuScan Enterprise versions are having problems installing updates past the dat file 4373. "Error occurred while copying SCAN.DAT. File is locked or missing from package." The next line reads, "Update failed to version 4.0.4574. This problem can be fixed by installing the latest sdat file. Http://www.mcafeesecurity.com/us/downloads/updates/dat.asp |
| 09/09/2005 | The Exchange email system was restarted at ~10:40am Wednesday in an attempt to clear an error. Technicians are currently investigating the cause of the problem. Email service may be unavailable till problem is resolved. |
| 09/06/2005 | The network outage in Centennial Hall has been corrected. |