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| Date | Description |
|---|---|
| 11/11/2005 | TruView database services have been migrated to a new server, and Exchange system patches have been applied. All services have been restored. |
| 11/11/2005 | During the weekly maintenance window the TruView SQL database will be moved to a new server. This is a continued measure to improve performance for the registration process. This will cause downtime for access to Truview. Patches and security upgrades are to be applied to the Exchange server. This will cause a temporary downtime for faculty and staff email. |
| 11/10/2005 | IT Services will restart the SQL Server at 12:05 p.m. on 11/10/05. This restart is being done outside of normal maintenance windows so that a configuration change can be made prior to registration this evening. Affected services include TruView, most Truman websites, and Wireless Network access. The outage is expected to be brief. |
| 11/09/2005 | Users logging into TruView who have the Faculty role are not getting the Faculty tab in their layout. All other tabs and roles appear to be working correctly. |
| 11/08/2005 | The problem with network drives U:, V:, W:, and Y: has been corrected. All network drives are now up.
Please Note: If you logged on when network drives were down you may need to logoff and log back on to reconnect to your network drives. The cause of the outage was multiple logical disk errors on the primary file server for the University. Those errors have been corrected. We're investigating additional measures for preventing similar problems in the future. |
| 10/26/2005 | Banner (and Banner Web Services) system was taken down last night at 8pm for required maintenance. A hardware warning display was checked and an Oracle upgrade was applied, in addition to a full system restart. All Services were restored at approximately 11:15pm. |
| 10/24/2005 | ruby services were hung on Sunday evening. Restarting the services resolved the problem. It is extimated that they were down from at least 6pm Sunday evening until they were restarted at 11pm Sunday evening. This is a sporadic and infrequent problem that we continue to work to resolve. |
| 10/20/2005 | This message is being sent to all Truman faculty and staff.
Please leave your Truman-owned Windows computer on and connected to the campus network during the evening of Thursday, October 20th. To better protect you and your colleagues from viruses, worms, and trojans, we are upgrading McAfee VirusScan Enterprise to version 8.0i on all Truman-owned computers that have not already been upgraded from version 7.0. Systems that have recently received the latest Windows XP image will already have McAfee VirusScan Enterprise 8.0i installed and will not receive this upgrade. This upgrade will happen on October 20th during ITS's regular maintenance window. If you have a laptop that you take home each evening, or if your system is not on and connected to the network during Thursday evening, it will be upgraded the next time your computer is connected to the campus network. You may not notice many visible changes once your system is upgraded. However, a new McAfee splash screen will display when you login to your system. For more information about this upgrade and McAfee VirusScan 8.0i, visit https://its.truman.edu/documentation/mcafee/mcafeefaq.stm or contact the ITS Help Desk at x4544. Remember, please leave all Truman-owned Windows computers turned on and connected to the campus network for this anti-virus upgrade on Thursday evening. |
| 10/20/2005 | Network services to the Dobson Hall computer lab were unavailable for ~ 15 minutes this afternoon due to an electrical problem. Service has been restored. |
| 10/19/2005 | All student Y drives are back online and available for use. |
| 10/17/2005 | The Truman Internet link back up. We are trying to determine the cause of the brief outage. |
| 10/18/2005 | At ~12:30am, 10/16/05, the PureMessage problem was resolved and full email service has been restored. It may take several minutes to a few hours for queued mail to process. A corrupted data file for users opting out of PureMessage filtering had caused the filtering service to fail and subsequently, mail service. The corrupted file was replaced with a clean, default copy. This means that until we can confirm/rebuild the contents of the original opt-out file, users who had previously opted out of PureMessage filtering will be processed with the default status of opted-in. |
| 10/15/2005 | As of ~6:30pm, Saturday Oct. 15, technicians at Sophos - PureMessage have escalated our e-mail issue to "critical" and they continue to investigate. Email service to and from the Truman domain is available. Email sent to or from off-campus is not going through at this time. |
| 10/15/2005 | At approximately 4:15 on Saturday, October 15. ITS received a report of problems with Exchange Email services. Investigation showed the problem is not Exchange but the PureMessage system. At ~ 6 PM a priority 1 (critical) incident was opened with PureMessage technical support. |
| 10/14/2005 | Network communication with the Exchange server was unavailable for a minute at ~ 10:31 this morning due to a configuration change on another server. This dependancy was noted and will be avoided in the future. |
| 10/13/2005 | Service has been restored to the email server.
The Truman email router will be temporarily down at 5:15 PM. We are working with the vendor on a PureMessage update issue and they have requested the system be rebooted. The delivery of emails into and out of Truman could be delayed as a result. |
| 10/12/2005 | Faculty and Staff network printers were down early this morning due to a server problem. The problem was corrected and all network printers were back up by 8 AM. |
| 10/10/2005 | ITS is currently investigating problems with it's mass mailer tool. |
| 10/03/2005 | The Wireless network was unavailable until approximately 3:50 p.m. due to an issue related to the earlier database problem. |
| 10/03/2005 | Following an operating system failure last night, Truman's web-database server went off-line, taking with it all dynamic websites; TruView access and wireless network access. Technicians became aware of the failure and began troubleshooting shortly after the system went off-line. Work continued from approximately 9pm last night till approximately 1:30pm today to rebuild the server and restore the databases.
ITS technicians are completing testing on these services at this time. If you experience any difficulties or have any additional questions, please contact the IT Services Help Desk at 785-4544 (helpdesk@truman.edu) Thank you. |
| 10/03/2005 | We have begun to bring websites back online as of 12 noon. We are currently estimating that all services should be restored by 3pm.
IT Services Staff became aware of technical problems with one of our servers at approximately 9pm Sunday evening (10/2/2005) and have been working to correct the problem since that time. This server supplies data to many dynamic websites for the Truman campus; including the Truman home site, Admissions, goBulldogs, ITS, TruView log-in, etc. Wireless Network connectivity may also be unavailable till repairs are completed. We apologize for any inconvenience. |
| 09/27/2005 | Users were receiving failed log on attempts when trying to access the DK Help Desk On-Line Web Interface today. Issue was caused by a service that was failing to start correctly after a scheduled server reboot. Through looking into the issue, found that the problem may have been present last Monday Sep 19 also. The issue has been resolved. |
| 09/23/2005 | The web server Argon will be restarted at approximately 9:50 a.m. on 9/23/05. We are experiencing some communication problems between Argon and the database server. Sites affected include https://its.truman.edu, https://secure.truman.edu, and a few other departmental sites. http://www.truman.edu will not be affected. |
| 09/23/2005 | Student Y drives were temporarily unavailable last night from ~ 9:15 - 10:30 pm due to a problem with the file server. The problem has been corrected. |
| 09/22/2005 | Student lab printing services are currently back up. We are continuing to monitor the student printing system closely. |