Click Here to receive Service Notes automatically via email.
| Date | Description |
|---|---|
| 11/28/2005 | ruby's services (and therefore Banner tabs on TruView) that serve Banner interaction were reported to have been hung on repeated days over the break. This is a sporadic problem that we have been working on. We've moved the reboot and services restart schedule on ruby to adjust for the Banner backup time required which may be causing the hang up in ruby services. This problem will continue to be monitored. |
| 11/21/2005 | Our Internet connection is back up. MOREnet is still investigating the cause of the problem. It may be difficult to determine the cause because the problem went away before they could complete their analysis. We will continue to work with MOREnet on this issue. |
| 11/17/2005 | The latest service patch was successfully applied to the Exchange Email server. Email services were restored at approximately 9:30 p.m. |
| 11/17/2005 | Tonight is the third Thursday of the month IT maintenance window. During tonight's maintenance window it is planned to apply the latest service patch upgrade to the Exchange Email server. This will require a reboot of the system and thus will cause a temporary disruption in email service for faculty and staff. Regularly scheduled IT maintenance is planned during the normal third Thursday of each month, from 8:00PM until 6:00AM the following morning. |
| 11/17/2005 | TruView will be restarted at 5:00 a.m. on 11/17/05 to apply some configuration changes. |
| 11/15/2005 | At approximately 10:45, the Banner database server failed and rebooted itself. The failure was caused by corruption in the rootvg. IBM support assisted with recovering the corrupted volume group. The database server and Banner applicate was brought back up around 12. |
| 11/15/2005 | Personal web services on the WWW2.Truman.Edu web server have been restored. The problem was caused by an excessive number of events filling a system log. |
| 11/15/2005 | A software upgrade will be applied to TruView at 5:00 a.m. on 11/15/05. This patch is being applied to improve performance during registration. |
| 11/15/2005 | We've confirmed the intermittent network problem in Centennial Hall is being caused by improperly configured user devices connected to the network. These devices are incorrectly reporting their spanning tree priority and disrupting spanning tree network routing. We're working on disconnecting these disruptive devices from the network. |
| 11/14/2005 | The problem with personal web sites on Xenon has been resolved. All personal web sites on Xenon are back up. |
| 11/14/2005 | There was a brief network printing service outage this afternoon at approximately 2 pm. Network printing services have been restored. |
| 11/11/2005 | TruView database services have been migrated to a new server, and Exchange system patches have been applied. All services have been restored. |
| 11/11/2005 | During the weekly maintenance window the TruView SQL database will be moved to a new server. This is a continued measure to improve performance for the registration process. This will cause downtime for access to Truview. Patches and security upgrades are to be applied to the Exchange server. This will cause a temporary downtime for faculty and staff email. |
| 11/10/2005 | IT Services will restart the SQL Server at 12:05 p.m. on 11/10/05. This restart is being done outside of normal maintenance windows so that a configuration change can be made prior to registration this evening. Affected services include TruView, most Truman websites, and Wireless Network access. The outage is expected to be brief. |
| 11/09/2005 | Users logging into TruView who have the Faculty role are not getting the Faculty tab in their layout. All other tabs and roles appear to be working correctly. |
| 11/08/2005 | The problem with network drives U:, V:, W:, and Y: has been corrected. All network drives are now up.
Please Note: If you logged on when network drives were down you may need to logoff and log back on to reconnect to your network drives. The cause of the outage was multiple logical disk errors on the primary file server for the University. Those errors have been corrected. We're investigating additional measures for preventing similar problems in the future. |
| 10/26/2005 | Banner (and Banner Web Services) system was taken down last night at 8pm for required maintenance. A hardware warning display was checked and an Oracle upgrade was applied, in addition to a full system restart. All Services were restored at approximately 11:15pm. |
| 10/24/2005 | ruby services were hung on Sunday evening. Restarting the services resolved the problem. It is extimated that they were down from at least 6pm Sunday evening until they were restarted at 11pm Sunday evening. This is a sporadic and infrequent problem that we continue to work to resolve. |
| 10/20/2005 | This message is being sent to all Truman faculty and staff.
Please leave your Truman-owned Windows computer on and connected to the campus network during the evening of Thursday, October 20th. To better protect you and your colleagues from viruses, worms, and trojans, we are upgrading McAfee VirusScan Enterprise to version 8.0i on all Truman-owned computers that have not already been upgraded from version 7.0. Systems that have recently received the latest Windows XP image will already have McAfee VirusScan Enterprise 8.0i installed and will not receive this upgrade. This upgrade will happen on October 20th during ITS's regular maintenance window. If you have a laptop that you take home each evening, or if your system is not on and connected to the network during Thursday evening, it will be upgraded the next time your computer is connected to the campus network. You may not notice many visible changes once your system is upgraded. However, a new McAfee splash screen will display when you login to your system. For more information about this upgrade and McAfee VirusScan 8.0i, visit https://its.truman.edu/documentation/mcafee/mcafeefaq.stm or contact the ITS Help Desk at x4544. Remember, please leave all Truman-owned Windows computers turned on and connected to the campus network for this anti-virus upgrade on Thursday evening. |
| 10/20/2005 | Network services to the Dobson Hall computer lab were unavailable for ~ 15 minutes this afternoon due to an electrical problem. Service has been restored. |
| 10/19/2005 | All student Y drives are back online and available for use. |
| 10/17/2005 | The Truman Internet link back up. We are trying to determine the cause of the brief outage. |
| 10/18/2005 | At ~12:30am, 10/16/05, the PureMessage problem was resolved and full email service has been restored. It may take several minutes to a few hours for queued mail to process. A corrupted data file for users opting out of PureMessage filtering had caused the filtering service to fail and subsequently, mail service. The corrupted file was replaced with a clean, default copy. This means that until we can confirm/rebuild the contents of the original opt-out file, users who had previously opted out of PureMessage filtering will be processed with the default status of opted-in. |
| 10/15/2005 | As of ~6:30pm, Saturday Oct. 15, technicians at Sophos - PureMessage have escalated our e-mail issue to "critical" and they continue to investigate. Email service to and from the Truman domain is available. Email sent to or from off-campus is not going through at this time. |
| 10/15/2005 | At approximately 4:15 on Saturday, October 15. ITS received a report of problems with Exchange Email services. Investigation showed the problem is not Exchange but the PureMessage system. At ~ 6 PM a priority 1 (critical) incident was opened with PureMessage technical support. |