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| Date | Description |
|---|---|
| 01/10/2006 | Banner ADMIN was down this morning from approximately 5:30-8:15am. The regularly nightly backup was hung up waiting on an unidentified task to finish and this delayed its start by approximately 4 - 4 1/2 hours causing it to still be down completing the backup at 8am today. The backup was terminated and services restored by 8:15am. |
| 01/09/2006 | The Truman Internet connection is back up. |
| 01/08/2006 | The external web-based access to the Help Desk system is again available. The new site currently has basic functionality and requires an Internet Explorer web browser to function properly. We will be modifying this site in the coming weeks to add additional features. Customers may access this site by visiting the Help Desk web page at helpdesk.truman.edu and following the link for the DK Help Desk On-Line Web Interface.
|
| 01/08/2006 | The secure web server has been successfully migrated and updated. All supported services should now be restored. If any secure web pages or secure web applications do not behave as expected, please leave a message for the Web Services Manager at 660-785-7191. |
| 01/06/2006 | ITS is completing necessary upgrades to it's internal Help Desk database product. Customers will not be able to access the external web-based Customer interface for this product until these upgrades are complete. If you have questions about this upgrade, please contact us at the ITS Help Desk at x4544. |
| 01/06/2006 | During the Friday night maintenance window, the web server, https://secure.truman.edu, will be taken off-line temporarily. This will cause any web pages, e.g. the admissions application, the foundation on-line giving form, and a variety of other web-based applications on the that server to be unavailable during the maintenance window. Service is expected to be restored by Saturday morning. The library and TSUP secure sites will NOT be affected. |
| 01/06/2006 | Mail Server Update is complete.
Updates will be applied to the University mail server during the regular maintenance window on Friday, Jan. 6. Estimated down time should be about 30 min. |
| 12/19/2005 | Due to an unrecoverable error on the mail server, it was rebooted and is operating normally now. |
| 12/19/2005 | Krypton had to be rebooted Sunday Dec. 18 around 6:30pm. |
| 12/06/2005 | Network services have been restored to Randolph Apartments. New networking equipment has been installed. |
| 11/29/2005 | Banner database server experienced a second filesystem corruption this afternoon. Technicians worked with IBM Support to recover the filesystem and apply adapter and system firmware updates recommended by IBM Software support. System was taken down at approximately 4:30pm and was brought back up at approximately 8:45pm. |
| 11/28/2005 | There were several brief network outages shortly after 5 PM today as we continued to work to resolve network issues caused by this afternoon's electrical power incident. All known IT services are working normally at this time. |
| 11/28/2005 | Student network printing services have been restored. |
| 11/28/2005 | Network services have been restored in Dobson and Violette Halls |
| 11/28/2005 | ruby's services (and therefore Banner tabs on TruView) that serve Banner interaction were reported to have been hung on repeated days over the break. This is a sporadic problem that we have been working on. We've moved the reboot and services restart schedule on ruby to adjust for the Banner backup time required which may be causing the hang up in ruby services. This problem will continue to be monitored. |
| 11/21/2005 | Our Internet connection is back up. MOREnet is still investigating the cause of the problem. It may be difficult to determine the cause because the problem went away before they could complete their analysis. We will continue to work with MOREnet on this issue. |
| 11/17/2005 | The latest service patch was successfully applied to the Exchange Email server. Email services were restored at approximately 9:30 p.m. |
| 11/17/2005 | Tonight is the third Thursday of the month IT maintenance window. During tonight's maintenance window it is planned to apply the latest service patch upgrade to the Exchange Email server. This will require a reboot of the system and thus will cause a temporary disruption in email service for faculty and staff. Regularly scheduled IT maintenance is planned during the normal third Thursday of each month, from 8:00PM until 6:00AM the following morning. |
| 11/17/2005 | TruView will be restarted at 5:00 a.m. on 11/17/05 to apply some configuration changes. |
| 11/15/2005 | At approximately 10:45, the Banner database server failed and rebooted itself. The failure was caused by corruption in the rootvg. IBM support assisted with recovering the corrupted volume group. The database server and Banner applicate was brought back up around 12. |
| 11/15/2005 | Personal web services on the WWW2.Truman.Edu web server have been restored. The problem was caused by an excessive number of events filling a system log. |
| 11/15/2005 | A software upgrade will be applied to TruView at 5:00 a.m. on 11/15/05. This patch is being applied to improve performance during registration. |
| 11/15/2005 | We've confirmed the intermittent network problem in Centennial Hall is being caused by improperly configured user devices connected to the network. These devices are incorrectly reporting their spanning tree priority and disrupting spanning tree network routing. We're working on disconnecting these disruptive devices from the network. |
| 11/14/2005 | The problem with personal web sites on Xenon has been resolved. All personal web sites on Xenon are back up. |
| 11/14/2005 | There was a brief network printing service outage this afternoon at approximately 2 pm. Network printing services have been restored. |