Click Here to receive Service Notes automatically via email.
| Date | Description |
|---|---|
| 10/01/2007 | We are currently experiencing slower than normal off-campus email processing. We are investigating and will restore normal service as soon as possible. |
| 10/01/2007 | Normal student network printing services have been restored. |
| 09/28/2007 | TruView email was unavailable for a short time due to a disk error on 9/27/2007. All services should be restored, but certain users may have problems with their mailboxes. If you are having problems, please contact the Help Desk at helpdesk@truman.edu or x4544 and we will get the issue resolved. |
| 09/28/2007 | Every Friday evening through Noon on Saturday is the ITS maintenance window. This Friday evening (9/28/2007) ITS will be performing software upgrades on the VPN equipment. While the maintenance is in progress VPN services will be unavailable. We estimate the maintenance will take one to four hours to complete. |
| 09/21/2007 | Our Internet connection is performing 15% slower than normal. We called MOREnet and we are working on resolving the problem as soon as possible. |
| 09/18/2007 | All TouchNet Services will be down from 8am - Noon on Wednesday, September 19 for an upgrade being performed by the vendor. Services that will be impacted include student bill payment (mybill.truman.edu) and the various university stores: University Press, Alumni Store, and Student Health Clinic store. |
| 09/11/2007 | The faculty / staff network printing system that failed this morning due to a hardware failure has been recovered. Normal faculty and staff printing services are now available.
Note: Users may need to reconnect to their print queue on Krypton and reselect their default printer. |
| 08/22/2007 | Email service has been restored. The disruption was due to a security patch installation. The server was rebooted and service was restored at approximately 7:43 p.m. |
| 08/22/2007 | A disruption of service with Exchange has been reported. The report is being investigated. |
| 08/21/2007 | The performance problem with the Clean Access system has been resolved. |
| 08/20/2007 | As a result of mandatory changes to the VPN server last week, online electronic resources that are restricted by source IP address were no longer available for VPN users. IE. The restricted library databases.
Many of the electronic resources are now available over the Truman VPN. We will continue to work through the lists, but we are making great progress. All resources at http://library.truman.edu/search_articles/mainpage.htm are available. All resources at http://library.truman.edu/databases/general.htm are available All resources at http://library.truman.edu/newspapers/main.htm are available Most resources at http://library.truman.edu/databases/a-z.htm are available, and we will continue to add resources and check this list. Quickly looking over the magazine and journal articles at http://library.truman.edu/search_articles/electronic-journals.htm I see that many are from jstor.org. All of the jstor.org resources are working. |
| 08/16/2007 | The Online Help Desk ticket system, DK Web, was non functional due to failed services. All services have been restored and the Online ticket system is fully functional as of 6:00PM Aug 16. |
| 08/13/2007 | On Sunday, August 12, we will be updating the Banner student module to put into place coding consistent with the new academic structure. This update includes recoding all catalog courses, programs, recruit and applicant curriculums, student curriculums, and faculty home college and departments to the new college/school and department structure.
Many reports listing data by college, department, and major will not have to be changed since the data will continue to flow naturally in the new order. However, some reports handle specific college/department processing and these will need to be changed. Throughout this transition period, we are working to identify reports that need to be modified. If you are concerned about a specific report and whether or not it will continue to function correctly, please have your Division/Department office submit a request to have that report reviewed. Submit these requests to McClain Hall 107 and please include the report name and use this form: https://its.truman.edu/admincomputing/DataRequestFormAppendix10.pdf If you have any questions or concerns about the coding updates to Banner, please contact Tammy Roberts at x4257 or troberts@truman.edu. |
| 08/13/2007 | Network W: Drive Changes for Academic Reorganization
August 9, 2007 Truman W: drives are a file storage area provided by a Truman file server that allows people in the same work group to store and share files. On Windows based computers a W: drive is automatically provided. Mac and Linux users may also use W: drives, but they have to manually connect. Currently, academic W: drives are assigned to work groups based on Truman academic division. However, due to the Truman academic reorganization these academic divisions no longer exist. Network W: drive assignment (and their organizational structure) must be updated for the academic reorganization. The weekend of August 11th new Banner codes will be activated for the academic reorganization. During this same weekend the network W: drives will be reorganized into a transitional structure. This transitional W: drive structure will allow everyone to continue to have access to all of the W: drive files they have today, but the change will also create new W: drives for the new colleges and departments. All files from the old division W: drives will be available to you during the transition period. During the W: drive transition period all academic W: drives will be mapped to the respective College or School level. The old divisional W: drive data will be available to you as a sub folder of the College or School W: drive. The new department W: drive area will also be available to you as a sub folder. This will allow you to move data from the old divisional W: drive area to your new department W: drive area. If any Deans or Department heads need additional security restrictions on any files or folders please contact ITS and we will work with you to address your needs. Please note, all requests for special security restrictions on W: drive folders need to be approved by the respective Dean or Department head. The transition period for W: drives is scheduled for August 11th through January 6th 2008. During the W: drive transitional period you must move your W: drive data from the old division W: drive areas into the new college and department areas. On January 6th 2008 the old division W: drive areas will be removed. ITS will make every effort to help make the required changes as smooth as possible. If you have any questions or require assistance on any IT related topic please remember we are here to help. Call x4544, email helpdesk@truman.edu, or come by the ITS HelpDesk so we can assist you. Thank you. |
| 08/09/2007 | Due to a minor issue with the Truman webserver, some Truman webpages will be unavailable for a brief period of time beginning 12:00pm today while the server is rebooted. Estimated downtime is less than 15 minutes. This will not affect any non-Truman websites. |
| 08/13/2007 | Every Friday evening through noon Saturday is an IT maintenance window. This Friday evening we will be working with our Internet Service Provider, MOREnet, to perform maintenance on our Internet connection.
While the maintenace is in progress the Internet will be unavailable. We estimate the maintenance may take up to four hours to complete. We will restore normal Internet service as soon as possible. |
| 08/09/2007 | Temperature alarms notified staff at 6:12 p.m. that the temperature was rising in the Data Center. Physical Plant was notified and corrective action was taken. Temperature began dropping at 7:30 p.m. The situation will continue to be closely monitored. |
| 08/02/2007 | ITS has implemented a new secure wireless network across the existing campus wireless network. The new network name is TrumanSecureWireless. Starting tonight, at 5:00PM, when you use the existing TrumanWireless network you will see an informational message about the new secure wireless network.
The existing TrumanWireless network will continue to function and provide service through the Fall of 2007. The new TrumanSecureWireless network will provide a more secure medium and will ensure that your information is encrypted and safe. The new network is designed for modern operating systems and takes just a few minutes to setup. For instructions, please see the ITS website. For help or questions, please contact the ITS Helpdesk. |
| 07/30/2007 | The Banner database server will be taken down at 5pm today for hardware repairs. All Banner services, including TruView access to Banner, will be unavailable from 5pm - 6pm on Monday, July 30. |
| 07/28/2007 | The network print server was unavailable after a scheduled reboot on Friday night until ten o'clock Saturday morning. Full printing services have now been restored. |
| 07/27/2007 | The Banner database server has reported an impending hardware failure. IBM Support was notified and a replacement part is being located. We've schedule the replacement for 5pm on Monday, July 30. The Banner database server will be taken down at 5pm on Monday. All Banner services, including TruView access to Banner, will be unavailable from 5pm - 6pm on Monday, July 30. |
| 07/23/2007 | Several network accounts have been locked out this morning by invalid remote access attempts. We're tracing the remote source causing the problem and will shut it down shortly. |
| 07/23/2007 | Faculty / staff network printng services are continuing to experience intermittent problems. We are continuing to investigate. |
| 07/18/2007 | Every Friday evening through Saturday noon is an IT maintenance window.
On Friday evening July 20th we will be performing maintenance to the McClain Hall data center. Some buildings may briefly lose their network service during this period. We will keep any network outages as short as possible. |
| 07/17/2007 | Last night our current spam filtering solution (Pure Message) encountered a problem preventing it from correctly identifying spam messages. As a result, you may have received numerous unwanted messages. This problem has been resolved and the system is now functioning normally. |