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Service Notes

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Date Description
02/27/2009 Banner Self-Service, and therefore all TruView Banner links, was unavailable this morning following system restart. A problem that we are working on with SunGard Support caused the failure to restart. Service has been restored. We are still working with support on the source of the problem.
02/26/2009 Student printing was briefly unavailable this morning due to a Microsoft security update. Student print services have been restored.
02/24/2009 We received the following update from MOREnet (our Internet provider).
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Service was restored at approximately 3:30 p.m.

We apologize for any inconvenience. Thank you for your patience.

02/24/2009 Banner forms service was restored following repair work at approximately 11am.
02/22/2009 We received the following notice from MOREnet (our Internet provider):
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Sho-Me Technologies technicians will upgrade software on their equipment on Saturday, Feb. 21, 2009, beginning at 11 p.m. and ending Sunday, Feb. 22, 2009, at 5 a.m. This upgrade will affect all of Sho-Me's Ethernet circuits in Missouri. The maintenance is expected to cause an outage.
02/20/2009 Banner Forms access was restored at 8:00am.
02/19/2009 Banner Forms access has been restored.
02/17/2009 TruView was briefly unavailable from about 2:10 p.m. until 2:25 p.m. on 2/17/2009. The system would not allow users to logon. We are looking into the cause of the problem.
02/17/2009 We received the following update from MOREnet (our Internet provider).
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Service was restored on 2/17 at approximately 10:00 pm

Thank you for your patience.

02/15/2009 Most Truman websites backed with SQL database server will be unavailable during early morning on Sunday Feb. 15 due to a Microsoft security update and server maintenance.

All related services have been restored.

02/03/2009 We received the following notice from MOREnet (our Internet provider).

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Some members are experiencing intermittent slowness reaching apparently random websites. The issue appears to be related to slow DNS responses from various locations around the Internet. The problem appears to be outside the MOREnet network, and there is no current workaround. CNN, Yahoo and several other high profile sites appear to be the most affected.

Your patience is appreciated, and we will send an update as soon as more information is available.

01/14/2009 DegreeWorks services were unavailable from 11:45ish to 12:30 due to issues with the server's network connectivity.
01/14/2009 Student printing was briefly unavailable this morning due to a Microsoft security update. Student print services have been restored.
01/13/2009 Banner Self-Service, primarily accessed through TruView, failed to start following the 4am restart of the server. Services have been restored.
01/09/2009 Truman technicians will perform maintenance on the personal web server (www2.truman.edu) Friday, January 9th, 2009, during the regularly scheduled maintenance window. Actual maintenance will begin at 11 p.m. and last until midnight. During this time personal web pages will be temporarily unavailable but the public Truman web site (www.truman.edu) will be unaffected.
01/05/2009 Student printing services have been restored.
12/30/2008 Truman BlackBoard services have been restored
12/22/2008 Student printing services will be unavailable on Monday December 22nd due to a system upgrade. Student printing services will be restored as soon as possible.
12/10/2008 *UPDATE* Cable TV is back up as of 11:20am.

Received report this morning that there is a Nationwide outage through our cable TV provider. The Network Team is working with our vendor to correct this issue. Should have cable restored by end of today.

12/10/2008 Most Truman websites and TruView were unavailable from approximately 2 a.m. to 8 a.m. on 12/10/2008. The outage was caused by a database server failing to restart correctly after installing updates. All services have been restored.
12/08/2008 Due to an equipment failure some television channels are unavailable. Replacement parts should arrive on Wednesday.

The following campus television channels are currently unavailable.

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12/08/2008 Electrical power has been restored and IT services are back online in Campbell Apartments and Delaney-Baldwin.
12/04/2008 At approximately 5 pm. there was a short network outage in Pershing due to an electrical power failure. Electrical power has been restored and the network is back up.
12/03/2008 The Blackboard logon problem has been corrected.
11/29/2008 Banner ADMIN and all related services, including links to Self Service Banner through TruView, were unavailable from approximately 8:45pm to 9:00pm on November 29 to allow for a system reboot following maintenance on the Banner database server.

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