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Service Notes

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Date Description
05/22/2009 Blackboard will be down for a quick system maintenance today at 1:15pm. A system change is required in preparation for the start of summer classes. Blackboard services will be restored by 1:30pm.
05/15/2009 All segments of the Barnett network are now online.
05/14/2009 Users are experiencing issues connecting to Google and other sites. This problem is outside of the Truman and MORENet network. We apologize for the inconvenience and will provide an update when more information is available.
05/12/2009 There was a problem with the server that runs the Listservs after the weekend power outage in McClain. This has been corrected and the Listservs are now working.
05/10/2009 The Truman data center electrical maintenance scheduled for Sunday morning has been completed. All Truman IT services are now available.
05/07/2009 Truman Blackboard services have been restored.
05/02/2009 During the maintenance window on 5/1/2009 - starting at about 9:00 p.m., student organization websites will be moved from the current server (neon) to a new server (argon). There shouldn't be an interruption in service unless there is a configuration problem on the new server.
04/29/2009 Due to a failure in the nightly backups, Banner Forms services are being restarted (8:35am) in the mean time users will be unable to run reports.
04/28/2009 We have resolved the issue that was causing multiple error reports across most all modules. We had modified the alumni institutional role (has to do with TruView integration) in preparation for the Alumni Self-Service go live next week and a coding issue caused an underlying trigger error.

This problem was unrelated to the system problem we had this morning.

04/28/2009 Due to a failure in the nightly backups, Banner Forms services are being restarted (8:30ama) in the mean time users will be unable to run reports.
04/21/2009 Banner Forms were unavailable this morning due to a hung process. The issue has been resolved and all services are now available.
04/20/2009 Network service has been restored for Grim Hall. The network switch damaged by the weekend storm has been replaced.
04/15/2009 The internet connection has been unavailable for periods of time this evening, due to ongoing issues with MORENet, our internet service provider.

We have received the following notice from MORENet:
------------
MOREnet is experiencing problems in Kansas City that is causing brief outages and slow responses. MOREnet technicians are working on this problem.

MOREnet apologizes for this inconvenience.

04/08/2009 At ~ 12:05 PM there was a problem with the student printing system. The problem was resolved by 12:30 PM.
04/08/2009 Banner Forms were unavailable this morning due to a hung process. The issue has been resolved and all services are now available.
04/07/2009 Banner Self-Service and therefore all TruView links to Banner are all back up.
04/07/2009 The Banner database was taken down for maintenance at approximately 6:30am. The database was brought back up at 6:45am. Services were restored by 7:00am.
03/29/2009 We received the following notice from MOREnet (our Internet provider):
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This Sunday, March 29, 2009, between midnight and 6 a.m., MOREnet will migrate member aggregation circuits in the Kansas City area to new core devices located at the new data center in Kansas City. While technicians are making the necessary changes, MOREnet members that connect to AT&T in the Kansas City area will experience intermittent loss of connectivity.

These upgrades will improve network reliability and free network resources for future growth; they are a part of MOREnet's continuing effort to improve quality of service throughout the MOREnet network.

The total time for the upgrades is not expected to exceed three hours. Thank you in advance for your patience.

03/26/2009 Banner Forms services failed to restart following the maintenance reboot at 4am this morning. Services were restored at 8am.
03/22/2009 MOREnet has corrected the problem with the Missouri State network. Truman Internet access is back up.
03/15/2009 This Sunday, March 15, 2009, between midnight and 6 a.m., MOREnet will migrate from the current backbone to the new 10 gigabit Next Generation Network backbone. All MOREnet members will experience brief outages during this migration. The migration is not expected to exceed three hours.

The migration to the new backbone will require that we change the way members in Jefferson City are connected to the backbone, so additional maintenance will be required for those sites. As a result, members connected in Jefferson City can expect an outage of up to three hours.

These upgrades will improve network reliability and free network resources for future growth; they are a part of MOREnet's continuing effort to improve quality of service throughout the MOREnet network.

Thank you for your patience.

03/12/2009 Several information technology services were briefly unavailable this morning at ~ 9:35 AM due to an electrical power outage in the Truman data center. The problem has now been corrected.
03/22/2009 Due to updates to Truman's antivirus system, email attachments with a file name containing more than one "." will not be transmitted. If you want to send an email attachment with a file name containing more than one "." you should rename your file to only contain one ".".
03/09/2009 Full network service has been restored in Barnett Hall.
03/04/2009 Banner Self-Service, primarily accessed through TruView, services were unavailable this morning following the 4am system reboot. The server failed to restart properly. Services have been restored.

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