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Service Notes

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Date Description
08/18/2009 TruView will be restarted at 9:30 a.m. on 8/18/2009 to update the SSL Certificate. The restart should only last a few minutes.
08/17/2009 TruView was not allowing users to log in from approximately 7:15 to 7:30 p.m. on 8/17/2009. The problem has been resolved.
08/15/2009 All Banner services are now available following the completion of the update of the Banner system to the new academic structure.
08/16/2009 Blackboard will be taken down for maintenance at about 6:30pm on Sunday, August 16, 2009. It is expected that maintenance will be completed by 8:00pm.
08/12/2009 The Banner Forms services failed to restart properly this morning following the nightly maintenance reboot. Services were restarted and all services were available by 7:50am.
08/11/2009 TruView was restarted at 1:35 p.m. due to slowness in the portal and high server load. A change was made that will hopefully fix the problem.
08/11/2009 Due to some performance issues, especially in the administration sections, TruView had to be restarted just before 12:00 a.m. and at about 1:00 a.m. on 8/11/2009. This was outside of any scheduled maintenance window and was done to resolve an issue. Both outages were brief and the issue has been resolved.
08/09/2009 The McClain Hall electrical power upgrade Sunday morning was completed successfully.

The MOREnet state network maintenance Sunday morning was also completed successfully.

All Truman IT systems are back up and working normally.

08/09/2009 An electrical power upgrade is scheduled for McClain Hall on Sunday August 9th. During this time there will be no electrical power in McClain Hall.

This outage is scheduled to begin around 4:00 am with all systems restored at 6:00 pm. As noted earlier, this outage will shutdown Truman’s network which will include Blackboard, Banner, TruView, email, and all internet and television access to all campus buildings. If any unexpected problems arise the backup date for the electrical power upgrade is August 16th.

08/09/2009 MOREnet, the State agency that provides Internet service to Truman, will be performing maintenance Sunday morning between 12:01 and 6 AM in Kansas City. The campus may be without Internet service during this time.
08/01/2009 Student Bill Payment was unavailable this morning due to a service that failed to start on the outside web server. The service has been started and Student Bill Payment is now available.
08/01/2009 TruView will be taken down for maintenance at about 6:00 a.m. on 8/1/2009. The system is not expected to be down for very long, but the exact duration is not known. This maintenance is occurring during a regularly schedule maintenance window.
07/24/2009 Blackboard experience a service outage around 11:30am this morning. Service was restored within 30 minutes or so.
07/24/2009 All network services are back up in MaGruder Hall. The outage was caused by a hardware failure, the failing equipment has been replaced.
07/15/2009 TruView was not allowing users to login from approximately 7:30 p.m. to 9:30 p.m. on 7/14/2009. The issue has been resolved.
06/26/2009 All Hydrogen file server services have been restored.
06/25/2009 There is a problem with the file server hydrogen. Network drives U:, V: W: and Y: are currently unavailable.
06/18/2009 The building power is off in sections of Ryle Hall for renovation work. This power outage is currently affecting the building's data and cable TV services. We will provide an update when power is restored and the services are back online.
06/16/2009 The Pershing network is now fully online.
06/15/2009 Power issues in the Data Center resulted in the EMS server loosing power and EMS services being unavailalble. Power has been restored to the EMS server and all services are now available. Services were unavailable from approximately 11:00am to 11:25am.
06/14/2009 All Banner services have been restored.
06/08/2009 We believe all IT systems are up and working normally after the power outage. Please call the helpdesk at 785-4544, if you are still having difficulties related to this.
06/03/2009 The Banner database server failed and rebooted at approximately 1:15pm. Services have been restored.
05/29/2009 Barnett Hall is currently experiencing power issues. Physical Plant has been notified and network services will be restored when the power is back online.
05/22/2009 Blackboard will be down for a quick system maintenance today at 1:15pm. A system change is required in preparation for the start of summer classes. Blackboard services will be restored by 1:30pm.

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