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Service Notes

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Date Description
06/23/2010 On Wednesday, June 23rd, ITS will be performing maintenance on various systems.

REMINDER -- From 8:00PM to 10:00PM Faculty/Staff email and University hosted streaming media services will be unavailable. During this time incoming email will be queued and delivered when the system is back online.

UPDATE -- A Barnett Hall network segment is still offline due to flooding in the Barnett basement. Technicians are working to replace damaged equipment.

COMPLETED -- From 9:30AM to 11:00AM the University cable television system will be unavailable for electrical upgrades.

COMPLETED -- At 7:00AM the Grim Smith network will be briefly unavailable as technicians reroute network connections.

We apologize for the inconvenience and thank you for your patience.

06/22/2010 Some Barnett telephones are currently unavailable due to flooding. We will provide more details when they are available. We apologize for the inconvenience and thank you for your patience.
06/22/2010 A segment of the Barnett network was destroyed by flooding. Repairs have been completed and the Barnett network is back up. Thank you.
06/22/2010 Telephone services to the Grim Smith building will be unavailable Tuesday morning due to maintenance. Services will be restored as soon as possible.
06/15/2010 Missouri Network Alliance technicians will be performing maintenance on equipment in the Kansas City area on Tuesday, June 15, between 1:00 a.m. and 6 a.m. Truman users will unable to access the Internet during this time.
06/10/2010 Banner was unavailable from sometime before midnight to approximately 8:10am. The archive log file system ran out of space. The space issue was resolved and all Banner services are now available.
06/09/2010 Banner Self-Services, including all Banner links in TruView, were unavailable from 3:30am to approximately 8:30am. Services failed to restart properly following a maintenance restart. All services are now available.
05/30/2010 A new boiler is being installed in Physical Plant. Several network fiber lines need rerouted. Friday evening at 6 PM technicians will start moving the fiber lines. Network services will be unavailable to Physical Plant, Kirk Memorial, Kirk Building and possibly a few other campus buildings over the weekend as the fiber lines are relocated.
05/28/2010 A new boiler is being installed in Physical Plant. Several telephone line circuits need to be rerouted. Friday morning at 7 AM technicians will start moving the phone lines. Telephone service to Physical Plant, Kirk Memorial and Kirk Building may be temporarily unavailable.
05/27/2010 All repairs are now complete and the University cable television system is back online.
05/24/2010 The Blackboard patch update is complete and all Blackboard services are now available.
05/18/2010 Banner was unavailable from 5:30am to approximately 8:20am. The archive log file system ran out of space. The space issue was resolved and all Banner services are now available.
05/13/2010 Several IT services were unavailable overnight due to electrical power outages. Full service will be restored as soon as possible.
04/26/2010 Cable TV services have been restored.
04/26/2010 Some student Y drives are currently experiencing issues. This is a file server problem. Maintenance is scheduled for tonight to correct the problem. Normal services will be restored as soon as possible.
04/24/2010 The primary file server is now back online. The file server will be offline tonight at midnight for emergency repairs.
04/23/2010 The student print server was restarted at 9:55AM to correct an issue with the web based printing account balance.
04/19/2010 The University wireless network was unavailable from 3:27PM to 3:35PM due to an issue with the wireless controller system. Full wireless service has now been restored.
04/15/2010 Single Sign-on from TruView to Blackboard, Google Apps for Education, and Degreeworks was unavailable from about 4:00 p.m. to 5:40 p.m. on 4/15/2010. TruView was also restarted at about 5:10 p.m. to try to fix the problem. The problem was resolved and all services are available.
04/13/2010 Self-Service Banner server had to be restarted at approximately 8:15am to resolve additional issues related to yesterday's service outage. Services were restored by 8:30am.
04/12/2010 Self-Service Banner server had to be restarted at 5:30pm. All Banner links in TruView were experiencing an extremely slow response from around 5pm until the server was restarted. All services are functioning normally now.
04/06/2010 TruView was responding slowly from approximately 5:00-5:30 p.m. on 4/6/2010. A restart of the system fixed the problem at about 5:35 p.m. Some configuration changes have been made in an attempt to fix this problem.
03/30/2010 Student printing services were briefly unavailable at ~ 3 PM due to a problem with the student print server. Normal print services have been restored.
03/24/2010 We experienced a Banner Forms outage from about 2:45pm to 3:10pm. All form services have been restored.
03/24/2010 The University experienced an internet outage from 7:00 AM to 7:35 AM due to a problem with MORENet, our internet service provider. We are working with MORENet to determine the cause of the outage and we apologize for the inconvenience.

Post Service Note

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