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Service Notes

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DateDescription
07/18/2010We are currently experiencing problems with the Truman Microsoft E-Academy online store. Technicians are working on the problem and services will be restored as soon as possible.
07/09/2010All IT services are online and the Data Center maintenance has been completed.
07/05/2010Banner was unavailable from approximately noon to 12:45pm. The archive log file system ran out of space. The space issue was resolved and all Banner services are now available.
07/02/2010The Pickler Memorial Library network was unavailable due to electrical maintenance that disrupted power to network switch equipment. Full network service has now been restored.
06/29/2010Missouri Network Alliance technicians will be performing maintenance on equipment in the Kansas City area on Tuesday, June 29, between 12:01 a.m. and 6 a.m. Truman users will experience an outage during this time period. We apologize for any inconvenience. Thank you for your patience.
06/23/2010Banner Self-Service services are now available.
06/23/2010On Wednesday, June 23rd, ITS will be performing maintenance on various systems. REMINDER -- From 8:00PM to 10:00PM Faculty/Staff email and University hosted streaming media services will be unavailable. During this time incoming email will be queued and delivered when the system is back online. UPDATE -- A Barnett Hall network segment is still offline due to flooding in the Barnett basement. Technicians are working to replace damaged equipment. COMPLETED -- From 9:30AM to 11:00AM the University cable television system will be unavailable for electrical upgrades. COMPLETED -- At 7:00AM the Grim Smith network will be briefly unavailable as technicians reroute network connections. We apologize for the inconvenience and thank you for your patience.
06/22/2010Some Barnett telephones are currently unavailable due to flooding. We will provide more details when they are available. We apologize for the inconvenience and thank you for your patience.
06/22/2010A segment of the Barnett network was destroyed by flooding. Repairs have been completed and the Barnett network is back up. Thank you.
06/22/2010Telephone services to the Grim Smith building will be unavailable Tuesday morning due to maintenance. Services will be restored as soon as possible.
06/15/2010Missouri Network Alliance technicians will be performing maintenance on equipment in the Kansas City area on Tuesday, June 15, between 1:00 a.m. and 6 a.m. Truman users will unable to access the Internet during this time.
06/10/2010Banner was unavailable from sometime before midnight to approximately 8:10am. The archive log file system ran out of space. The space issue was resolved and all Banner services are now available.
06/09/2010Banner Self-Services, including all Banner links in TruView, were unavailable from 3:30am to approximately 8:30am. Services failed to restart properly following a maintenance restart. All services are now available.
05/30/2010A new boiler is being installed in Physical Plant. Several network fiber lines need rerouted. Friday evening at 6 PM technicians will start moving the fiber lines. Network services will be unavailable to Physical Plant, Kirk Memorial, Kirk Building and possibly a few other campus buildings over the weekend as the fiber lines are relocated.
05/28/2010A new boiler is being installed in Physical Plant. Several telephone line circuits need to be rerouted. Friday morning at 7 AM technicians will start moving the phone lines. Telephone service to Physical Plant, Kirk Memorial and Kirk Building may be temporarily unavailable.
05/27/2010All repairs are now complete and the University cable television system is back online.
05/24/2010The Blackboard patch update is complete and all Blackboard services are now available.
05/18/2010Banner was unavailable from 5:30am to approximately 8:20am. The archive log file system ran out of space. The space issue was resolved and all Banner services are now available.
05/13/2010Several IT services were unavailable overnight due to electrical power outages. Full service will be restored as soon as possible.
04/26/2010Cable TV services have been restored.
04/26/2010Some student Y drives are currently experiencing issues. This is a file server problem. Maintenance is scheduled for tonight to correct the problem. Normal services will be restored as soon as possible.
04/24/2010The primary file server is now back online. The file server will be offline tonight at midnight for emergency repairs.
04/23/2010The student print server was restarted at 9:55AM to correct an issue with the web based printing account balance.
04/19/2010The University wireless network was unavailable from 3:27PM to 3:35PM due to an issue with the wireless controller system. Full wireless service has now been restored.
04/15/2010Single Sign-on from TruView to Blackboard, Google Apps for Education, and Degreeworks was unavailable from about 4:00 p.m. to 5:40 p.m. on 4/15/2010. TruView was also restarted at about 5:10 p.m. to try to fix the problem. The problem was resolved and all services are available.

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