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Service Notes

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Date Description
10/16/2010 The student print server was briefly unavailable Saturday morning. The problem has been corrected and normal services restored.
10/16/2010 The faculty / staff email system was briefly unavailable Saturday morning. The problem has been resolved and email service restored.
10/13/2010 The faculty / staff email system is back up and available for use.
10/08/2010 TruView was unavailable from approximately 10:35 to 10:45 a.m. on 10/8/2010.
09/30/2010 The scheduled maintenance for the student print server has been completed. All printers should be available for printing. If you have any issues with printing to any of the Truman Lab and Res-Hall printers, please contact the ITS Service Center at 660-785-4544
09/30/2010 Thursday evening at 9:00PM, during the weekly ITS maintenance window, ITS will be performing maintenance on the University student printing system. During this time student printing will be temporarily unavailable.
09/29/2010 TruView was down from approximately 12:30 a.m. to 7:45 a.m. on 9/29/2010.
09/28/2010 The University wireless network was temporarily unavailable this morning due to an issue with the authentication system. The issue has been corrected and full wireless service has been restored.
09/27/2010 We have received the following notice from our ISP -- MOREnet network engineers will be performing maintenance on equipment in Kansas City on Sunday, September 26, 2010 between 12:01 and 1:00 am. Truman State University will experience a short internet outage during this time.
09/23/2010 We have been notified the Internet problem is larger than just Truman, several MOREnet sites in our area are also having similar issues.
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We are currently experiencing problems with Internet service. We have reported the issue to MOREnet, our Internet provider. Normal Internet services will be restored as soon as possible.
09/20/2010 A portion of the University Cable TV system will be temporarily offline this morning as connections are re-routed due to impending maintenance.
09/19/2010 The personal web server (xenon) was offline for a second period of time this afternoon. The system has now been migrated to a new physical host and full service has been restored.
09/17/2010 UPDATE: Our connection to the MORENet state network and the Internet has been rerouted through Columbia and the University is now back online.

MORENet's network provider, MNA, experienced system failures in the Kansas City area. The internet connection was unavailable from 1:55PM to 2:45PM.

09/15/2010 Faculty/Staff email was temporarily unavailable following a system restart this morning. Full service was restored at 8:05AM.
09/18/2010 The KBIA PBS radio station went down over the weekend due to an equipment failure in Baldwin Delaney. Temporary repairs have been made and KBIA is now back on-line. Full repairs will be completed when replacement parts arrive.
09/10/2010 TruView was unavailable from approximately 10:05 p.m. until 10:25 p.m. on 9/9/2010 due to a log file that reached the maximum size. All services have been restored and steps are being taken to prevent this problem from occurring again.
09/10/2010 There are several known problems with the Hawkes software. We have been reporting the problems to the Hawkes company and working with their technical support. Late yesterday Hawkes sent us a new updated version of their software. We are testing the new software and if it works we will make it available as soon as possible.
09/05/2010 There is a known problem with the Hawkes software in the computer labs. We are working with the vendor to correct the issue as soon as possible. Here is a temporary solution to make the software work:

1. Logon to the lab computer
2. Under "My Documents", create a folder called "Hawkes Learning Systems"
3. In the "Hawkes Learning Systems" folder, make a folder named "PRC"
4. In the PRC folder, make the following six folders:
Bookmark
Certificates
Config
Reports
Upload
WebTest

Once the above folders exist within "My Documents", the program will run properly.

08/31/2010 Internet services were restored @ ~ 1:45 AM
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Shortly after midnight Monday we lost Internet access. We have checked all Truman equipment and the outage appears to be on the MOREnet state network. We have opened a P1 ticket with MOREnet and are waiting for a response. Internet service will be restored as soon as possible.
08/24/2010 Some functionality on department and office websites was degraded beginning mid afternoon. The primary web server has now been restarted and full functionality has been restored.
08/23/2010 A portion of the virtual desktops were briefly unavailable at 5:00PM this evening due to damaged hardware. Full service to the virtual desktops has now been restored.
08/23/2010 The Banner forms server is having sporadic issues that result in disconnecting users. We have a replacement server in place and are in the final stages of testing it. We are switching over to the new server. Banner forms users need to log out and then back in using the url: http://banner.truman.edu

For those users that bookmarked this url previously, you will need to manually type in the url and then re-bookmark it.

08/17/2010 TruView will be unavailable from 11:00PM to 12:00AM on 8/17/2010 for an upgrade.
08/15/2010 MOREnet technicians will be performing maintenance on equipment in Columbia, Kansas City, Springfield and St. Louis on Sunday, August 15, 2010, between 12:01 and 6am. Truman users may experience a brief internet outage as traffic reroutes in the network.

We apologize for any inconvenience. Thank you for your patience.

08/10/2010 A section of the Violette Hall network was unavailable from 9:08AM to 9:11AM and 10:45AM to 10:48AM due to failed networking equipment. The equipment has been replaced and full network service has now been restored.

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