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| Date | Description |
|---|---|
| 06/01/2023 |
The campus telephone system experienced several outages today due to a failing piece of equipment. We have identified the problem and bypassed the faulty equipment. Campus telephone services should now be back to normal. Thank you |
| 05/31/2023 |
7-19-2023 Update, this issue has been resolved
5-30-2023 Update, we are continuing to have intermittent issues accessing the Internet. Technicians and contractors worked on the problem through the long weekend but problems persist. We are pulling in additional resources to work on the issue. ---------- We are working on a network upgrade, during this time Internet access may be slower than normal or the Internet may occasionally be unavailable. We will try to keep any Internet outages to a minimum. If you experience Internet access issues that are persistent please contact the IT Service Center at x4544. Thank you |
| 05/05/2023 |
Tonight, starting at 8:00 PM, ITS will be performing maintenance on a number of network servers. During this time, services such as Printing, and W and Y drives, may be down for short periods of time. This is expected to last several hours. Once the maintenance has been completeed, an update will be posted. We apologize for any inconvenience, and thank you for your patience. |
| 05/04/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu. |
| 04/09/2023 |
There have been reports that some campus emails are not being received by the recipient. Even when checking their email client Junk/Spam Mail filter on their device, the emails are not found. Please take note that the campus does have a Campus Spam Filter, called Barracuda, that monitors all incoming emails for faculty and staff. Although working properly, it appears to be detecting more emails as spam due to the structure and nature of the email content. You can configure your preferences and level of email to filter in this system by visiting https://barracuda.truman.edu. If an email has been stopped you have the ability to Whitelist, Deliver, or Delete the email. The link does require you to log in using your Truman Username and Password. Please make sure to check your filter preferences and how frequently Barracuda notifies you when messages are quarantined. The Network Team made an adjustment to this today, 4/5/2023, and it should now send a daily notification to everyone regarding any quarantined emails (if you had previously customized this setting you need to do so again). If you notice you are still not receiving these emails after today, please let us know. More information on how Barracuda works and how to configure it can be found here: https://its.truman.edu/docs/barracuda-spam-firewall/ Also, if you have not already opted in to receive our ITS Service Notes when IT related problems arise, please opt in at: https://its.truman.edu/service-notes/ and click on the link to automatically receive them via email. If you have any questions concerning your email, Barracuda use, or any IT related issues, please contact the IT Service Center at 660-785-4544 or stop by at PL203. |
| 03/30/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu. |
| 04/05/2023 |
Our telephone provider will be performing network maintenance in the St. Louis, MO area Tuesday, April 4th, 2023 starting at 12:01 A.M. CDT. This will cause an outage of service which is expected to last no longer than 6 hours. |
| 03/12/2023 |
UPDATE: The main MySQL Database Server maintenance is complete. All services are available. -------- The main MySQL Database Server is scheduled for maintenance on Sunday, March 12th, starting at 7am. This will impact the main Truman website, all public facing Truman Wordpress websites(like library.truman.edu, tmn.truman.edu), directory search, and many internal tools like processmaker, mailpoet, wirelessdevices. The impacted services will be unavailable during the maintenance. The process is expected to take approximately 4 hours. |
| 03/12/2023 |
The main MySQL Database Server is scheduled for maintenance on Sunday, March 12th, starting at 7am. This will impact the main Truman website, all public facing Truman Wordpress websites(like library.truman.edu, tmn.truman.edu), directory search, and many internal tools like processmaker, mailpoet, wirelessdevices. The impacted services will be unavailable during the maintenance. The process is expected to take approximately 4 hours. |
| 03/01/2023 |
At approximately 10:00 am today, the Truman State University campus experienced a power outage that caused several buildings to go offline. Power was restored to the campus within a few seconds, but some equipment need to power back up. Services were restored for most of the offline equipment around 10:20 am. We apologize for any inconvenience, and thank you for your patience. |
| 02/27/2023 |
DegreeWorks is scheduled for maintenance today, Monday, February 27th, at 5pm. Services will be unavailable during this maintenance update. It is expected to take approximately 30 minutes to complete this update and restore services. |
| 02/26/2023 |
Update: Banner upgrade is complete and all services are now available ---- Banner upgrade scheduled for Sunday, February 26th - services will be unavailable starting at 4am Banner Upgrade The Banner system is scheduled for a major upgrade on Sunday, February 26th. Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, February 26th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day. A Service Note will be posted to announce services are available upon completion of the upgrade. Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual.
|
| 02/23/2023 |
***Update - This issue has been resolved as of 5:15 pm*** At approximately 3:45 all virtual desktop systems went down. This is impacting most computer classrooms and labs. We are working on the issue and will restore full services as soon as possible. |
| 02/23/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 02/08/2023 |
There is an ongoing issue with Microsoft Office and Printing in Windows 10 Truman computers across campus. If you are experiencing MS Office locking up, shutting down, and failure to print; please either contact the IT Service Center at 660-785-4544, or self-submit a ticket at https://otrs.truman.edu/otrs/customer.pl with your Device/Computer Name (find that by typing ‘about’ in the search bar and opening the, “About your PC”) and a good contact number. Our technicians are working with our vendor for a complete resolution of the issue. Thank you, ITS |
| 01/26/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 01/12/2023 |
Services for sendfile.truman.edu are now available again. We ran into issues with the upgrade and had to revert back to the original server. Once we've resolved the new issues, we will reschedule this upgrade. ---- The sendfile.truman.edu service is scheduled for upgrade and server migration on Thursday, January 12th, at 7:30am. Services will be down to complete the final migration to the new server. An update to this Service Note will be sent out when services are available. Please note: All files that have not been picked up by 7:30am on Thursday, January 12th, will need to be re-sent following the successful migration to the new server and upgraded application. If you have questions, please contact Gabe Evans (gevans@truman.edu) or Tammy Roberts (troberts@truman.edu).
|
| 01/08/2023 |
UPDATE: The main SQL Database Serve maintenance is complete. All services are available. ---- The main SQL Database Server is scheduled for maintenance on Sunday, January 8th, starting at 5am. This will impact many websites including the main Truman website, directory search, all services that require CAS login (TruView, Banner, and many other systems and services), and many internal tools. The impacted services will be unavailable during the maintenance. The process is expected to take approximately 8 hours. |
| 01/06/2023 |
The main SQL Database Server is scheduled for maintenance on Sunday, January 8th, starting at 5am. This will impact many websites including the main Truman website, directory search, all services that require CAS login (TruView, Banner, and many other systems and services), and many internal tools. The impacted services will be unavailable during the maintenance. The process is expected to take approximately 8 hours. |
| 01/06/2023 |
Over the winter break, our phone provider Socket Telecom migrated our phones to a new platform. This appears to be causing significant issues with incoming calls and voicemails. We are working with their team to correct these problems and will update this service note once we have additional information. Update (1/4/23) - Socket will have a technician on site today to replace phones that are not registering on the new system properly. Their engineers are working on the call routing issue caused by the migration but have not provided an estimated time of repair. Update (1/5/23) - We're still working with the vendor to resolve this issue. It's likely they will need to migrate our lines back to the old platform and that will take several hours to complete. We should know more by 10:30 am Update (1/5/23) - Socket will begin a rollback to the old platform process by noon today. |
| 12/29/2022 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 12/22/2022 |
UPDATE: Blackboard maintenance is complete. All Blackboard services are available. ---- Blackboard maintenance is scheduled to begin at 8am on Thursday, December 22nd, to complete a required update. All Blackboard services will be unavailable during this upgrade. For planning purposes, please plan for two hours of downtime. If all goes well is should not take that long.
|
| 12/30/2022 |
*FINAL UPDATE* As of 1:00 am today, ITS has completed the migration of the Truman File Server. All network drives (Student Y Drives, FAC/STAFF W Drives, etc) have been migrated to the new server, and are online and accessible. The only noticable change might be a slightly longer time accessing a network drive for the first time. This is only for the first time, and all drives should open as normal afterwards. If you have any other issues with accessing your network drives, please contact the IT Service Center at 660-785-4544, and they will be able to assist you. We apologize for the inconvenience, and thank you for your patience.
*IMPORTANT UPDATE* - As part of the process for migrating the Truman Fileserver, some of the drives (Student Y Drives, FAC/STAFF W Drives, etc) may become online. ITS wants to be clear that if this occurs, PLEASE DO NOT ATTEMPT TO ACCESS THEM! Any attempt to access these network drives may interfere with the migration process, and will likely result in lost data. ITS will update everyone when the migration has been completed, and you can resume accessing your drives. We apologize for any confusion, and thank you for your patience.
Beginning at 8:00 am December 27th, the Truman Network File Server will be inaccessible while we migrate the files to a new server. This will affect all network folders, including faculty, staff, and students, such as the W and Y drives. The maintenance should be completed by 5:00 pm on Dec 29th. |
| 12/11/2022 |
Banner Upgrade UPDATE: Upgrade is complete and all services are now available ------- The Banner system is scheduled for a major upgrade on Sunday, December 11th, in order to applied end of year regulatory updates. Banner and all Banner integrated, dependent services including the Banner links in TruView and Truman Portal will be unavailable starting at 4am Sunday morning, December 11th, and will remain down until the completion of the upgrade. If all goes well, we expect to have Banner services restored by approximately 9:00am. A Service Note will be posted to announce services are available upon completion of the upgrade. Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual.
|
| 12/02/2022 |
We've resolved the issues with the EMS and emspro systems and all services should be available. ---- We are currently experiencing issues with the EMS and emspro room reservation and room management systems. We are still researching to identified the source of the issue. We will provide an update when we have more information. |