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| Date | Description |
|---|---|
| 07/27/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu. |
| 07/26/2023 |
Update: The issues with the login service for Brightspace have been resolved. ---------------------- We are currently experiencing issues with the login service for Brightspace. We are working on the issue. We will provide an update when we have new information. |
| 07/23/2023 |
***Update*** - This maintenance is complete We will be performing network maintenance this Saturday starting at 10:30 am. This will cause some intermittent network connectivity while the work is being completed. VPN connectivity will also be affected. The maintenance is expected to take several hours. We will update the service note once the maintenance is complete. |
| 07/14/2023 |
UPDATE: As of 9:40am today, migrating/Upgrading survey.truman.edu has been completed. At 8:00am Friday July 14 2023, ITS will begin migrating/upgrade survey.truman.edu to our main IIS web server. This process is expected to last 2-4 hours and during this time survey.truman.edu will not be available. We apologize for any inconvenience, and thank you for your patience. |
| 07/11/2023 |
Our telephone provider is currently troubleshooting a routing issue that is affecting some of our campus phone numbers, primarily Polycom phone users. We'll provide updates as they become available. |
| 06/30/2023 |
*UPDATE* - As of 2:30 am today, all server maintenance has been completed, and all services have been restored. Again, we apologize for any inconvenience, and thank you for your patience.
At 9:00 PM tonight, ITS will begin doing maintenance on some of the Truman Servers. During this maintenance, services that host the Faculty/Staff and Student Y drives, W Drives, Truman websites, and other resources, may be down for short periods of time. Services are expected to be restored by 12:00 AM. An update will be posted when services are restored. We apologize for any inconvenience, and thank you for your patience. |
| 06/26/2023 |
** Update - The issue with the vendor has been resolved, campus email is now working normally. ---------- |
| 06/22/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu. |
| 06/27/2023 |
One of our primary ISPs will be performing maintenance on Tuesday, June 27th at 10 am. Users may experience a brief interruption in connectivity lasting around five mins while traffic switches to another connection. The maintenance is expected to last 30 mins. |
| 06/12/2023 |
Some users are experiencing intermittent problems accessing off campus Internet sites when they are connected to the Truman WiFi network. If you are using WiFi and having trouble accessing off-campus Internet sites please contact the IT Service Center at x4544 and let us know. Thank you |
| 06/01/2023 |
The campus telephone system experienced several outages today due to a failing piece of equipment. We have identified the problem and bypassed the faulty equipment. Campus telephone services should now be back to normal. Thank you |
| 05/31/2023 |
7-19-2023 Update, this issue has been resolved
5-30-2023 Update, we are continuing to have intermittent issues accessing the Internet. Technicians and contractors worked on the problem through the long weekend but problems persist. We are pulling in additional resources to work on the issue. ---------- We are working on a network upgrade, during this time Internet access may be slower than normal or the Internet may occasionally be unavailable. We will try to keep any Internet outages to a minimum. If you experience Internet access issues that are persistent please contact the IT Service Center at x4544. Thank you |
| 05/05/2023 |
Tonight, starting at 8:00 PM, ITS will be performing maintenance on a number of network servers. During this time, services such as Printing, and W and Y drives, may be down for short periods of time. This is expected to last several hours. Once the maintenance has been completeed, an update will be posted. We apologize for any inconvenience, and thank you for your patience. |
| 05/04/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu. |
| 04/09/2023 |
There have been reports that some campus emails are not being received by the recipient. Even when checking their email client Junk/Spam Mail filter on their device, the emails are not found. Please take note that the campus does have a Campus Spam Filter, called Barracuda, that monitors all incoming emails for faculty and staff. Although working properly, it appears to be detecting more emails as spam due to the structure and nature of the email content. You can configure your preferences and level of email to filter in this system by visiting https://barracuda.truman.edu. If an email has been stopped you have the ability to Whitelist, Deliver, or Delete the email. The link does require you to log in using your Truman Username and Password. Please make sure to check your filter preferences and how frequently Barracuda notifies you when messages are quarantined. The Network Team made an adjustment to this today, 4/5/2023, and it should now send a daily notification to everyone regarding any quarantined emails (if you had previously customized this setting you need to do so again). If you notice you are still not receiving these emails after today, please let us know. More information on how Barracuda works and how to configure it can be found here: https://its.truman.edu/docs/barracuda-spam-firewall/ Also, if you have not already opted in to receive our ITS Service Notes when IT related problems arise, please opt in at: https://its.truman.edu/service-notes/ and click on the link to automatically receive them via email. If you have any questions concerning your email, Barracuda use, or any IT related issues, please contact the IT Service Center at 660-785-4544 or stop by at PL203. |
| 03/30/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, library.truman.edu, and www.truman.edu. |
| 04/05/2023 |
Our telephone provider will be performing network maintenance in the St. Louis, MO area Tuesday, April 4th, 2023 starting at 12:01 A.M. CDT. This will cause an outage of service which is expected to last no longer than 6 hours. |
| 03/12/2023 |
UPDATE: The main MySQL Database Server maintenance is complete. All services are available. -------- The main MySQL Database Server is scheduled for maintenance on Sunday, March 12th, starting at 7am. This will impact the main Truman website, all public facing Truman Wordpress websites(like library.truman.edu, tmn.truman.edu), directory search, and many internal tools like processmaker, mailpoet, wirelessdevices. The impacted services will be unavailable during the maintenance. The process is expected to take approximately 4 hours. |
| 03/12/2023 |
The main MySQL Database Server is scheduled for maintenance on Sunday, March 12th, starting at 7am. This will impact the main Truman website, all public facing Truman Wordpress websites(like library.truman.edu, tmn.truman.edu), directory search, and many internal tools like processmaker, mailpoet, wirelessdevices. The impacted services will be unavailable during the maintenance. The process is expected to take approximately 4 hours. |
| 03/01/2023 |
At approximately 10:00 am today, the Truman State University campus experienced a power outage that caused several buildings to go offline. Power was restored to the campus within a few seconds, but some equipment need to power back up. Services were restored for most of the offline equipment around 10:20 am. We apologize for any inconvenience, and thank you for your patience. |
| 02/27/2023 |
DegreeWorks is scheduled for maintenance today, Monday, February 27th, at 5pm. Services will be unavailable during this maintenance update. It is expected to take approximately 30 minutes to complete this update and restore services. |
| 02/26/2023 |
Update: Banner upgrade is complete and all services are now available ---- Banner upgrade scheduled for Sunday, February 26th - services will be unavailable starting at 4am Banner Upgrade The Banner system is scheduled for a major upgrade on Sunday, February 26th. Banner and all Banner integrated, dependent services including the Banner links (Tools) in TruView will be unavailable starting at 4am Sunday morning, February 26th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day. A Service Note will be posted to announce services are available upon completion of the upgrade. Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual.
|
| 02/23/2023 |
***Update - This issue has been resolved as of 5:15 pm*** At approximately 3:45 all virtual desktop systems went down. This is impacting most computer classrooms and labs. We are working on the issue and will restore full services as soon as possible. |
| 02/23/2023 |
All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 02/08/2023 |
There is an ongoing issue with Microsoft Office and Printing in Windows 10 Truman computers across campus. If you are experiencing MS Office locking up, shutting down, and failure to print; please either contact the IT Service Center at 660-785-4544, or self-submit a ticket at https://otrs.truman.edu/otrs/customer.pl with your Device/Computer Name (find that by typing ‘about’ in the search bar and opening the, “About your PC”) and a good contact number. Our technicians are working with our vendor for a complete resolution of the issue. Thank you, ITS |