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| Date | Description |
|---|---|
| 01/25/2012 | ITS will be performing maintenance on networking equipment in the General Services building on Wednesday morning starting at 7:30AM. No outage is expected during this time - if a network cabling change is needed then a network segment may be momentarily unavailable. |
| 01/26/2012 | We have received the another notice from MORENet, the University's Internet Service Provider:
MNA technicians will be performing emergency maintenance on Friday, January 27th between 12:01 and 6am. An internet outage will occur during this maintenance window. We apologize for any inconvenience. Thank you for your patience |
| 01/23/2012 | At 11:20am today, January 23, we will be restarting Blackboard services in an attempted to resolve the Blackboard issues we are currently experiencing with the Discussion Forum and some other functionality. We continue to work with Blackboard support and appreciate your patience as we work to resolve this. The restart will take approximately 20 minutes. |
| 01/23/2012 | Blackboard Discussion Forums are currently experiencing a problem in which new threads cannot be created. However existing content can still be accessed. A support ticket with Blackboard support has been opened and we will resolve this issue as quickly as possible. |
| 01/20/2012 | We are experiencing performance issues with the virtual desktops. We are investigating the problem and will correct it as soon as possible.
Thank you. |
| 01/19/2012 | The Magruder Hall network was unavailable from 8:45PM to 9:45PM due to a failed component. The failed system was restarted and full networking service has been restored. |
| 01/24/2012 | ITS will be performing maintenance on networking equipment in Violette Hall this Tuesday morning at 7:00AM. No outage is expected during this time - if a network cabling change is needed then a network segment may be momentarily unavailable. All maintenance work will be complete before 7:30AM. |
| 01/13/2012 | There is currently an issue with printing to the following Student printers: PL203 LaserJet – Duplex Print, Pickler Lobby LaserJet – Duplex Print and VH2000 LaserJet – Duplex Print.
When printing to these printers, the print job will not duplex for the entire document. Most of the time, the first page will print out single-sided only, with each remaining page printing duplex. This issue only affects the Duplex printers, not the non-duplex printers. Also, all other Student Duplex printers, including Res Hall printers, are functioning correctly. ITS is aware of this issue, and is currently working on a solution. We apologize for any inconvenience, and thank you for your patience. |
| 01/23/2012 | -- 1-19-12 Update The antivirus updates are going smoothly, approximately 1,000 PCs have received the update. A few PCs had an error removing the McAfee OutLook Add-In. If you receive this error it can be removed as follows: With Outlook opened: Thank you --- 1-13-12 Original Posting Other than the system tray icon change the update should be transparent, there will be no change in how you use your PC, the PC will not reboot and your computer should actually run a little faster. Thank you. |
| 01/12/2012 | The problem causing some Blackboard files to be unavailable has been resolved. |
| 01/12/2012 | Network services to the Student Recreation Center were unavailable from 4:19PM to 5:27PM due to component failure. A replacement part was put in place and service has been restored. |
| 01/12/2012 | In order to fix the reported problem with Blackboard file access, the Blackboard server will be unavailable tonight (Thursday, January 12) from 7:30 pm through approximately 9:30 pm.
We apologize for this inconvenience, and will do our best to bring this service back up as quickly as possible. |
| 01/12/2012 | Blackboard is experiencing a problem when attempting to access recently posted files. We are working with Blackboard support to resolve this issue. |
| 01/12/2012 | During the Blackboard outage this morning, Panopto services were also unavailable as Panopto authentication is linked to Blackboard. Panopto services were restored when Blackboard came back online. The ability to view or create recordings is now available. |
| 01/12/2012 | EMS SQL Server failed to restart after MS Windows updates were applied overnight. System restarted and services made available at 8:50am this morning. |
| 01/12/2012 | The Blackboard database failed to restart automatically after last nights backup. Services were restored and system made available at 9am this morning. |
| 01/06/2012 | The Panopto server will be briefly unavailable at 5:00PM this evening for maintenance. Full service will be restored by 5:30PM. |
| 01/06/2012 | The personal web server (www2.truman.edu) will be briefly unavailable at 1:30PM for maintenance. |
| 01/05/2012 | At 5:30 PM today, the server for the Virtual Desktops (Lab and Classroom systems) was rebooted to complete maintenance. The server was back online as of 5:40 PM. All Virtual Desktops should be accessible. If you have any issues related to this outage, please contact the IT Service Center at 660-785-4544.
We apologize for any inconvenience, and thank you for your patience. |
| 01/05/2012 | The virtual desktop server will be rebooting for maintenance today at 5:30PM. During this time virtual deskops and new logons in the labs and classrooms will be unavailable. Existing logged in users will be unaffected. Full service will be restored by 5:40PM. |
| 01/06/2012 | The General Services building network will be offline for maintenance tomorrow morning. (Friday, January 6th)
During this maintenance preselected high impact computers and systems in affected offices will be kept online. All other systems will be offline for the duration of the maintenance period. The networking maintenance may last four to eight hours. This service note will be updated when the maintenance work is complete. |
| 01/05/2012 | Blackboard will be unavailable at 11am this morning in order to attempt a fix to the calendar. We are working with Blackboard support to resolve this issue. Blackboard should be unavailable for about 20 minutes while the maintenance work is being completed. |
| 01/05/2012 | The University Internet connection was unavailable from 6:16AM to 7:45AM this morning. The outage occurred due to an issue with MORENet, the Universities internet service provider. The issue has been corrected and full service has now been restored. |
| 01/04/2012 | Thursday morning at 9:00AM the University MySQL database server will be migrated to a new system. During this time any application accessing a MySQL database will be in read-only mode without any changes allowed for the duration of the migration. The database should be available again on the new system at 9:15AM to 9:30AM. |
| 01/04/2012 | An update will be applied to Panopto (Lecture Capture System) at 12:00 today.
Following this update recording clients will need to be updated. Viewing clients will not be affected. Recording clients will be updated in the classrooms by the ITS Office. Recording clients installed on other systems should prompt for update the next time they are used. If the recording client does not have privileges to update please contact the ITS Service Center at x4544 and a technician will assist you in updating the recording client. |