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| Date | Description |
|---|---|
| 06/25/2012 | UPDATE 2: All functionality has been restored to the operator and call center phone system. We apologize for any inconvenience that this has caused. UPDATE: There was a multi-server outage at our phone vendor's site. Basic phone operation for both the call center and telephone operator numbers have been restored but we may still have some intermittent issues. We are still unable to forward or transfer calls from our operator phone system. We are currently experiencing a technical outage of our Telephone Operator number x4000 and the IT Service Center (Help Desk) number x4544. Our Vendor is aware of the issue and technicians are working to correct the issue as soon as possible. During this time, if you need to report an technical issue you may stop by the Service Center at Pickler Memorial Library room 203. |
| 06/25/2012 | All web traffic for www2.truman.edu is now being redirected automatically to the appropriate faculty and staff personal WordPress sites on http://sites.truman.edu This is the final step in the personal site migration project which has been underway for much of the last year. |
| 06/21/2012 | All maintenance on both the Faculty\Staff and Student Print Servers has been completed. Please contact the IT Service Center if you have any further IT related issues. We apologize for any inconvenience and thank you for your patience. |
| 06/22/2012 | Tonight, during the regularly scheduled ITS maintenance window, the print servers will be unavailable for 15 to 30 minutes in between 9:00PM and 11:00PM. We apologize for the inconvenience and appreciate your patience. |
| 06/25/2012 | There is a roof leak above the networking equipment that provides service to the north side of Baldwin Hall. All network services are currently online but could potentially be shutdown if the risk of water damage or electrical shorts persist. |
| 06/13/2012 | TruView was unavailable from approximately 5:00 a.m. to 7:20 a.m. on 6/13/2012 due to a failed automatic restart. All services were restored at 7:20 a.m. |
| 06/08/2012 | We completed the repair work to the DegreeWorks server. All services are now available. ----- The DegreeWorks server has reported a hardware failure on one of its drives. We are taking the system down immediately to run additional tests and replace the drive if needed. An updated Service Note will be sent out when the system is available again. |
| 06/08/2012 | ITS and Panopto technicians have identified the issue with viewer access problems to Panopto content. Content copied into a new course from a previous course was not immediately available to the students in the new course. A solution is being implemented. Please report any continuing errors or problems with viewing Panopto content to the ITS Service Center. |
| 06/06/2012 | ITS has identified a problem with viewer access to Panopto videos recorded/copied/moved from previous courses. We have an open case with Panopto and are investigating the problem. The case has been escalated to the Panopto development team which is not available till 10:30am CDT. We will post an update following that. |
| 06/05/2012 | The issue with Faculty/Staff printing has been resolved, and Faculty/Staff printing services have been restored. We apologize for any inconvenience, and thank you for your patience. |
| 06/05/2012 | An issue with the printing services for Faculty/Staff members has been detected. During this time, printing services may not be available. Technicians are aware of the issue, and are working to resolve it with no estimated time to resolution. Thank you for your patience and understanding, and we apologize for any inconvenience. |
| 06/05/2012 | The issue with DegreeWorks has been resolved and the system is available now. A required library file was moved as part of the DegreeWorks 4.1.0 upgrade test build. We've resolved this conflict with the two environments. ------------------ DegreeWorks is currently down due to a system service failure. We are working with the vendor on problem resolution and will restore service as soon as possible. |
| 04/20/2012 | This work has been rescheduled to the 20th: MNA/Bluebird technicians will be performing maintenance on the Kansas City/Columbia loop on Thursday, April 20th between 12:01 and 6am. Maintenance is expected to last two hours. The University may see an internet outage during this window; however, traffic should reroute. We apologize for any inconvenience. Thank you for your patience. |
| 04/16/2012 | A selection of services were unavailable this morning following a power issue. Power has been restored and services should be back online. |
| 04/13/2012 | On Saturday, April 14, we will be completing some maintenance work in the Data Center. As part of that work, the Banner Forms server and the Banner Self-Service server will be unavailable. Access to Banner Forms and all Banner Self-Service services (accessed through links in TruView) will be unavailable from 7am to approximately 8am. |
| 04/13/2012 | On Friday, April 13th, at 5pm, Blackboard will be taken down for maintenance. We will be applying a required patch. The maintenance is expected to take approximately 30 minutes. |
| 04/14/2012 | Due to server maintenance several software applications in the computer labs will be temporarily unavailable Saturday morning from 7 AM - 8 AM. |
| 04/15/2012 | The east section of the McClain Hall Network will be offline for maintenance this Saturday, April 14th, from 7:00AM to 4:00PM. During this time access to the wired and wireless network on the east side of the building will be unavailable. Network service will be available to the west side of the building. All servers and services (TruView, E-Mail, Internet Access) will be available to the rest of campus during this time. |
| 04/11/2012 | Banner Forms server issued have been resolved and the Banner Forms services are available for use. |
| 04/11/2012 | Faculty/Staff email was unavailable following a system update. Full email service was restored at 8:20AM. |
| 04/10/2012 | TruView was having performance issues and had to be restarted at about 3:40 p.m. on 4/10/2012. All services appear to be restored. |
| 04/11/2012 | We received the following notice from MORENet: MNA/Bluebird technicians will be performing maintenance on the Kansas City to Columbia loop on Wednesday, April 11 between 12:01 and 6am. Maintenance is not expected to last more than two hours. The University may see an internet outage during this window; however, traffic should reroute. We apologize for any inconvenience. Thank you for your patience. |
| 04/10/2012 | We received the following notice from MORENet/l MNA/Bluebird technicians will be performing maintenance on the Kansas City to Columbia loop on Tuesday, April 10 between 12:01 and 6am. Maintenance is not expected to last more than one hour. The University may see an internet outage during this window; however, traffic should reroute. We apologize for any inconvenience. Thank you for your patience. |
| 04/04/2012 | The University internet service is having difficulties to an issue with our internet service provider. The issue has been reported and will be addressed as soon as possible. The connection may be intermittent until the issue is resolved. |
| 04/01/2012 | TruView was restarted at approximately 10:35 p.m. on 4/1/2012 due to performance issues. |