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Service Notes

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Date Description
10/14/2012 The electrical work has been completed and Banner and DegreeWorks services are now available.
10/12/2012 Banner and DegreeWorks will be unavailable Sunday, October 14th, from approximately 7:30am to 8:30am to complete some electrical upgrades.
10/11/2012 The Magruder Hall networking equipment is currently without power due to maintenance on the building's electrical system. The networking equipment is still providing service via a UPS battery.

Networking services could be unavailable if the battery is exhausted before electrical service is restored.

10/11/2012 TruView was unavailable from approximately 3:00 a.m. until about 8:10 a.m. on 10/11/2012 due to updates and an automatic restart of the database server.
10/05/2012 Friday, October 5th, ITS will be upgrading the wireless network in Campbell apartments. Throughout the day there may be five to ten minute outages in select sections of the apartments as systems are upgraded.
10/03/2012 TruView was shut down at approximately 2:00 on 10/3/2012 to fix an issue with slow performance. There were some complications bringing the system back online, but it is now up at 2:40 p.m.
10/03/2012 As of 2:30 PM today the Internet connection for the entire campus was back online. We apologize for any inconvenience and thank you for your patience.
10/03/2012 At approximately 2:20 PM today, the Internet connection serving the entire campus went down. ITS is aware of the issue and working to resolve the issue as quickly as possible. We apologize for any inconvenience and thank you for your patience.
09/27/2012 UPDATE - This maintenance work is now scheduled for 10:00PM tonight.

Tonight, September 27th at 10:00PM, ITS will be performing network maintenance. At this time there will be a short network outage of up to five minutes at the following locations:

Violette South
Kirk Memorial
Fair Apartments
Randolph Apartments
Campbell Apartments
Stokes Stadium
University Press
Baldwin Delaney
Wireless service on the east side of McClain Hall

We apologize for the inconvenience and thank you for your patience.

09/22/2012 Truview was unavailable from approximately 5 am to 11:40 am on 9/22/2012. The cause of the outage is not yet known. All services have been restored.
09/19/2012 Several computer labs experienced slow logons this morning. We have identified the cause of the problem and are addressing it. Normal services should be restored shortly. Thank you.
09/20/2012 This Thursday, September 20th at 6:00PM, ITS will be performing maintenance in Barnett Hall.

Barnett Hall will have an extended outage for the middle and east part of the building starting at 6:00PM. During this time wired and wireless network, internet connectivity and phone service will be unavailable. Full service will be restored by midnight.

We apologize for the inconvenience and thank you for your patience.

09/17/2012 Several computer labs experienced logon issues at ~ 9 AM this morning. We have identified the cause of the problem and are addressing it. Thank you.
09/17/2012 TruView was restarted at around 9:40 a.m. on 9/17/2012 due to performance issues. The system was back up shortly after 10:00 a.m. We have changed a few settings to try to address this issue.
09/11/2012 Logons in the computer labs were slower than normal at ~ 4 PM this afternoon. We have identified the cause of the problem and corrected it. Thank you.
09/13/2012 This Thursday, September 13th at 8:00PM, ITS will be performing network maintenance in Barnett Hall and Centennial Hall.

Centennial Hall will have a five minute network/internet outage at 8:00PM. Full service will be restored by 8:10PM.

Barnett Hall will have an extended outage for the northwest wing of the building starting at 8:00PM. During this time wired and wireless network, internet connectivity and phone service will be unavailable. Full service will be restored by midnight.

We apologize for the inconvenience and thank you for your patience.

09/06/2012 At approximately 10:30 PM last night we received reports of slow performance in the computer labs. The problem appears to have been brief, computers are working this morning and logs don't show any sign of a problem. We will continue to investigate the issue. Thank you.
09/07/2012 TruView was restarted at about 8:50 a.m. due to performance issues. A setting has been changed that will hopefully prevent these issues from continuing to occur. All services were back online by about 9:00.
09/06/2012 At approximately 1:00 Pm today, there was an unexpected network outage affecting all of Centennial Hall due to the construction project. During this time, network services were out until approximately 1:30 PM. ITS was aware of the issue, and worked to restore connectivity. We apologize for any inconvenience and thank you for your patience.
09/05/2012 Both student and faculty/staff network printing systems experienced a brief service outage at approximately 1 PM today. Services were quickly restored. Technicians will be investigating the cause of the outages after-hours this evening.
08/29/2012 The Truman Fileserver that hosts the W and Y drives was offline from 1:43 Pm today, and was back online by 1:50 PM. ITS is investigating the issue. We apologize for any inconvenience and thank you for your patience.
08/29/2012 On Tuesday the student printing system failed multiple times. We were able to restore normal student printing by 3 PM. We apologize for the service outage, we are investigating what caused the printing outages.
08/28/2012 The Student Print Server is back online and functioning correctly. Again, we apologize for any inconvenience that may have caused and thank you for you patience.
08/28/2012 The Print Server that handles the Student Print Services will be down from 2:40 PM, and will be back online by 2:50 PM to resolve an issue with Student printing. We apologize for any inconvenience, and thank you for your patience.
08/24/2012 TruView had to be restarted at about 2:30 p.m. on 8/24/2012 due to performance issues. The system was back up at about 2:45 p.m. We are looking into the cause of the problem.

Post Service Note

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