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Service Notes

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Date Description
08/12/2013 The Centennial Hall network may be unavailable for a period of time this morning or early afternoon in order to activate newly installed fiber optic lines.
08/09/2013 Blackboard services are unavailable while we complete needed updates. The system was taken down at approximately 8am and it is expected to take no more than an hour to complete the updates.
08/06/2013 DegreeWorks web services failed to properly restart following the nightly backup. Services have been restored.
08/05/2013 All network services have been restored in McClain Hall.
07/29/2013 Following the campus power outage, DegreeWorks service are now available.
07/29/2013 Following the campus power outage, Banner and Blackboard services are now available.
07/28/2013 A majority of campus lost power at 9:00AM this evening. Non critical systems have already been shutdown and all IT systems (Banner, TruView, Blackboard, Email, etc) will be shutdown shortly if power is not restored.

Systems will be brought back online as soon as power is restored.

07/26/2013 This Thursday, during the regularly scheduled ITS maintenance window, technicians will be performing maintenance on the University e-mail system. No outage is expected and all mail services should be available.
07/18/2013 Phone service is currently unavailable to Centennial Hall and the Student Recreation center due to construction crews damaging a main phone line. An update will be posted on the ITS website when an estimated time to repair is available.
07/18/2013 Power has been restored and all networking services are currently available in Campbell Apartments, Baldwin Delaney and the Trades Building.
07/15/2013 Banner Services have been restored.
07/15/2013

Banner (banner.truman.edu) is currently unavailable. System restart is being performed and services should be restored shortly.

07/03/2013 ITS will be upgrading the University anti-spam solution, the Barracuda Spam Firewall, on Tuesday evening, July 2nd. All settings (white/black lists, etc) will be kept during the upgrade and no action will be required.

However, as part of the upgrade, any existing messages in the spam quarantine will no longer be visible. You will be still be able to deliver these messages to your inbox for up to the next two weeks (July 16th) by logging into barracuda-old.truman.edu in your web browser or clicking the link from the spam summary email you receive the morning of July 2nd. If you do not have any existing, relevant messages in your quarantine you can disregard this notice.

Any new messages that are marked as spam will be stored in your normal quarantine. You will be able to access these messages as you normally do by clicking a link from a spam quarantine summary email or by visiting barracuda.truman.edu in your web browser.

06/30/2013 TruView was restarted at about 2:35 pm and 2:50 pm on 6/30/2013 to apply configuration changes for the new DegreeWorks system.
06/30/2013 DegreeWorks migration to new server is complete. DegreeWorks services are up. We are still working to resolve an issue with off campus access to DegreeWorks.

--------------
DegreeWorks will be down for maintenance on Sunday, June 30th.
We will be migrating the DegreeWorks database and application to a new
server during this maintenance.

All DegreeWorks services will be unavailable during this maintenance
process. Maintenance will begin at 8am and is expected to take
approximately 8 hours to complete.

07/03/2013 Monday and Tuesday, July 1st and 2nd, the University cable TV vendor will be performing maintenance on the Cable TV system. There may be short isolated outages to one or more channels and short five minute outages in ResHalls as this work is completed.

When this maintenance is complete the cable system will have a re-vamped channel lineup and will offer HD channels and programming.

06/20/2013 Thursday night at 8:00PM, during the regularly scheduled ITS maintenance window, technicians will be performing maintenance on portions of the Cable TV system and the wireless network systems in McClain Hall.

Cable TV services will be unavailable for 5 to 10 minutes in FA, CA, MK, KB, MG, RH, DH, BNB, and MH.

Wireless network access in McClain Hall will be unavailable for 5 to 10 minutes.

We apologize for the inconvenience and thank you for your patience.

06/14/2013 Tonight at 8:00PM, during the regularly scheduled ITS maintenance window, technicians will be performing maintenance on portions of the Cable TV system and network systems in BT1209.

Cable TV service will be unavailable during this time in BT, WCS, CH, REC, SUB, OP, PML and VH. Cable TV service to these buildings will be restored by 12:00AM.

On Friday morning, Cable TV service will be unavailable to HS, GH, BT, and PH. Services to these buildings will be restored by 4:00PM on Friday afternoon.

We apologize for the inconvenience and thank you for your patience.

06/12/2013 UPDATE - Network drives were restored at 8:10AM
06/04/2013 The University vendor for cable TV will be performing maintenance on Tuesday, June 4th.

Cable television services will be unavailable campus wide for the duration of this day. We apologize for any inconvenience and thank you for your patience.

05/30/2013 Networking services are unavailable in sections of Barnett Hall, West Campus Suites, Trades Building and University Farm due to power outages.
05/22/2013 On Thursday, May 23rd, at 10:00PM ITS will be performing the changes to separate the W: drives for the Mathematics, Statistics and Computer Science departments.

For any users in these departments only -- Please save and close any open documents or files that reside on the W: drive and if possible log off or shutdown your office computer system. If your office computer system is logged in during these changes you will need to restart your system when the changes are complete before you can access the W: drive.

ITS is providing each department their own copy of the existing W: drive. If you are a Windows user in one of these departments on a Truman owned system you will not notice any changes or have any required action.

If you do run into any issues please restart your system and if issues persist notify the ITS Service Center at x4544 or https://its.truman.edu/helpdesk/ .

NOTE - For Linux users or any other user that manually maps the W: drive - The "share" name will change from "MCS" to one of the following:

MATH
STAT
COMPSCI

If you have any scripts or systems that map the drive, please update as needed.

Thank you.

05/17/2013 Physical Plant will shutting down electrical service in Magruder Hall this morning at 10:00AM for approximately one hour. Networking services to the building will be unavailable after the backup power batteries are exhausted.
05/16/2013 ITS Services will update the WordPress Networks during our scheduled maintenance window at around 9:00 p.m. on 5/16/2013. The maintenance should take around 30 minutes and some sites may be unavailable briefly during that time. Sites affected include Faculty and Staff personal sites on sites.truman.edu, department blogs on blogs.truman.edu, many student organization sites, the Truman Media Network at tmn.truman.edu, and the "Inside Truman" intranet at wp-internal.truman.edu.
05/10/2013 A power outage is scheduled for the Student Union Building, Student Recreation Center and Centennial Hall on Monday, May 13th, at 2:30PM.

During this outage electricians will be activating a new electrical feed to Centennial Hall. Networking services to these locations may be unavailable for the duration of the power outage.

Post Service Note

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