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| Date | Description |
|---|---|
| 04/30/2013 | At approximately 11:50 am today, the online account access for the Student Print Accounts was not functioning. ITS worked on the issue, ascertained the caused and corrected it. Full services were restored as of 11:55 am. We apologize for any inconvenience, and thank you for your patience. |
| 04/30/2013 | The University internet connection was unavailable from 2:09AM to 2:30AM due to a power failure with the University Internet Service Provider in the Kanas City area. |
| 04/29/2013 | TruView was unavailable from about 9:50 a.m. to 10:30 a.m. on 10/29/2013. All services should now be restored. |
| 04/28/2013 | TruView was unavailable from about 4:35 p.m. to 5:10 p.m. on 4/28/2013. All services should be back up. |
| 04/24/2013 | At approximately 12:25 pm today, the Student Print Server experienced an issue with the Student Account balances and reporting. ITS was working on the issue, and had resolved it by 12:30 pm. All Student Print services have been restored. We apologize for any inconvenience, and thank you for your patience. |
| 04/17/2013 | Due to flooding in Pershing Arena there will be a 5 minute network outage to move equipment from the path of the water. |
| 04/17/2013 | TruView was unavailable from about 9:30 a.m. to 10:20 a.m. on 4/17/2013. Several attempts to restart the portal system were unsuccessful, so finally the whole server was restarted. This seems to have fixed the problem. All services are now available. |
| 04/11/2013 | TruView will be taken down for maintenance at 9:00 p.m on 4/11/2013. The maintenance is expected to take around 30 minutes. |
| 04/12/2013 | As part of the transition from the previous Cellular Service Provider for Truman, ITS will be shutting down the BlackBerry Enterprise Server that was used for the Truman owned BlackBerry devices. This is scheduled to occur tonight at 9:00 pm. As all of the previous BlackBerry devices have been transitioned to new devices on the new service provider, there should not be any service disruption. Thank you. |
| 04/11/2013 | Upgrade is complete. Services were available at 3:30pm.
On Thursday, April 11, starting at 7am, TouchNet, the University’s third party credit card processor, will be completing a major upgrade of Truman’s TouchNet systems. The University community is asked to plan for this service outage to last all day. The service outage includes all University hosted online payment services (UPay sites), some services/tasks that are part of daily Business Office cashiers operations, and Student Bill+Payment (http://mybill.truman.edu) which impacts all students and any authorized users (parents, guardians, etc). This is a major upgrade that brings with it some user interface changes and functional enhancements along with additional security features to ensure our E-Commerce environment is in compliance with evolving regulations. |
| 04/10/2013 | The Student Payment Suite link in TruView was unavailable from 5:00am to 9:50am. The service failed to restart following Windows update. Services were started manually. |
| 04/09/2013 | TruView and most University websites were unavailable for a short time this morning due to problems with a database server. TruView was unavailable from about 10:33 a.m. to 10:50 a.m. and websites were unavailable from around 10:42 a.m. to around 10:46 a.m. All services have been restored. |
| 04/09/2013 | Tuesday, April 9th, at 8:00AM technicians will be performing maintenance on the University cable TV system for the southwest corner of campus.
There may be a brief loss of service but no full outage is expected at this time. Buildings in the impacted area are Pershing, Health Sciences, Barnett Hall, Patterson House and Grim Hall. |
| 04/05/2013 | The scheduled maintenance for the Panopto servers has been completed. |
| 04/05/2013 | Tonight, 4 April 2013, between 7 and 8:30pm we will be performing maintenance and upgrades on the Panopto servers. This work is expected to be transparent to users of the system, however brief intermittent outages during the maintenance window could occur. If you are recording and uploading sessions during this time and find that any of those recordings later are not available in Blackboard, please enter a ticket via the IT Service Center to request assistance in re-uploading the affected sessions. The maintenance tasks will not prevent users from making recordings and should not affect viewing recordings. |
| 03/26/2013 | TruView had some performance issues just before noon on 3/26/2013. The system was restarted just after 12pm and all services were restored by about 12:20pm. |
| 03/29/2013 | The University Course Capture System, Panopto, will be unavailable during maintenance on March 28th from 8:00PM to 8:30PM.
We apologize for the inconvenience and thank you for your patience. |
| 03/21/2013 | The University Barracuda Anti-SPAM email appliance is suffering a performance degradation. Access to the system is currently slow or not available. |
| 03/20/2013 | A portion of the Pershing Arena network was unavailable from 10:30PM to 11:15PM due to equipment failure. Full service has now been restored. |
| 03/19/2013 | The issue with the network printing was resolved this morning at 8:35AM. We apologize for any inconvenience. |
| 03/18/2013 | We are experiencing issues with Address Verification in Banner and need to restart Banner Forms at 12:45. It will take approximately 15 minutes to complete the restart. |
| 03/12/2013 | The maintenance on Blackboard has been completed and all Blackboard servers are now available. |
| 03/15/2013 | This Thursday evening, March 14th, ITS will be performing maintenance on the Pickler Memorial Library network and updating client junk email policies.
The Library network maintenance will begin at 6:00PM and end by 12:00AM. During this time there will be localized network outages through the building and a smaller window during which all networking services will be unavailable. The client junk e-mail policies will be updated at 8:00PM. These changes will allow additional targeted whitelisting of addresses. |
| 03/08/2013 | UPDATE: All phones for the Telephone Operator and IT Call Center are now operational. There was a failed system on the Vendor's side that caused the outage. All system have been restored.
We are currently experiencing an outage to our Telephone Operator and Call Center phones. The vendor has been contacted and we are working with them to get this resolved as soon as possible. |
| 03/08/2013 | The Blackboard issues have been resolved. We had a database issue with Blackboard support was able to help us track down. |