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| Date | Description |
|---|---|
| 05/07/2015 |
MOREnet members maybe observing slow connectivity to Google services. MOREnet technicians are currently investigating this issues and have contacted Google as soon as we have more information we will pass it along. We apologize for any inconvenience. Thank you for your patience. |
| 04/30/2015 |
All Truman WordPress sites will be updated at approximately 9:30 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 04/28/2015 |
*Update* We received the following notice from Panopto - This morning, we experienced an outage of *.hosted.panopto.com sites. Our operations team identified an issue in our primary database and began work to resolve the problem. All site functionality has since been restored. We apologize for the service interruption and thank you for your understanding. ---------------------------------------------- Upon following up a Panopto error from a local user, we determined that the Panopto Hosted server is currently unavailable. Technicians at Panopto.com are working on the issue and will notify us as soon as services are back up. Recordings can still be made in offline mode, but may need to be manually uploaded to the Panopto Hosted server once it is back online. |
| 04/21/2015 |
Pickler Memorial Library 1st floor east networking services are now available. |
| 04/20/2015 |
All Truman WordPress sites will be updated at approximately 9:00 p.m. on 4/20/2015. Any downtime should be brief. This includes all personal and organizations sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, and www.truman.edu. This update is being done outside of our scheduled maintenance window due to several newly released security updates. |
| 04/19/2015 |
The CAS service will be updated during Sunday's maintenance window to add service management. Downtime should be very brief. |
| 04/16/2015 |
Update: We resolved the some of the issues with hardware management console and have Banner services up and available. --------------- Update: Issues with new hardware installation have resulted in an extended service outage for Banner. We continue to work to resolve the issues and will restore services as soon as possible. ---------------- On Thursday, April 16th at 5:00pm, we will be taking down Banner and all Banner services in TruView to perform maintenance on the server that runs these systems. Banner Forms/Administrative interface and all Banner links in TruView will be unavailable. In addition, systems that are integrated and dependent on Banner will be impacted and have at least degraded services. These include but are not limited to DegreeWorks and online Student Bill+Payment. Blackboard will not be impacted.
The outage is expected to take approximately one hour. We apologize for the inconvenience of this service work and appreciate your patience and support as we work to ensure the systems are properly maintained.
|
| 04/16/2015 | OTRS will be temporarily unavailable during Thursday night's maintenance window. We will be upgrading it to version 3.2.17. |
| 04/09/2015 |
All Truman WordPress sites will be updated at approximately 9:30 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organizations sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, and www.truman.edu. |
| 04/08/2015 |
The latest version of Firefox (currently 37.0.1) returns “Secure Connection Failed” when trying to access Self Service Banner links in TruView. This affects links for faculty, staff, and students including links for student registration. Users are encouraged to use either Internet Explorer or Google Chrome until the problem is resolved.
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| 04/03/2015 |
Our online payment processor, TouchNet, will be completing an upgrade to the integration setup between TouchNet and Banner starting at 7am on Friday, April 3, 2015. Student Bill Payment will experience a service disruption during this upgrade. Student payment detail and account summaries in the Student Bill Payment application will not be operational during this upgrade. It is expected to be completed in approximately one hour. In addition, some Truman online stores/payment sites that post directly to Banner may also experience some service disruption during this upgrade. |
| 04/02/2015 |
The central authentication service will be restarted today during the maintenance window (8:00 PM). The update may result in a short duration of time in which authentication requests will not be served. |
| 03/30/2015 |
Update: The Gmail portlet on the student tab has been temporarily removed due to performance considerations. All Students are asked to use the Student Email link in the top-right corner of TruView to access their email. Due to the fact that the Gmail portlet is a third party application remediation of the performance issues within the Gmail portlet may take some time. At this time, we do intend to restore this functionality in the future.
The Student tab in TruView is currently displaying an error: 504 Gateway Time-out The server didn't respond in time. We are looking into the issue and should have it resolved soon. All other tabs appear to be working fine.
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| 03/30/2015 |
UPDATE - As of 9:30 am this morning, all printing services were back online. Again, we apologize for any ionconvenience, and thank you for your patience.
Due to an issue that occurred overnight, some of the Student and Faculty/Staff Printers may not be printing. ITS is aware of the issue, and is working to resolution. An update will be posted when the issue has been resolved, and there is no estimated ETA to resolution. We apologize for any inconvenience, and thank you for your patience. |
| 03/27/2015 |
Blackboard services were unavailable at approximately 4:30 due to an unexpected system restart. All services were restored by 5:30. |
| 03/26/2015 |
The central authentication service will be restarted today during the maintenance window (10:15 PM). The update may result in a short duration of time in which authentication requests will not be served. |
| 03/26/2015 |
Banner Self-Service links in TruView experienced a service outage beginning at approximately 10:35 to 10:50. This outage also impacted DegreeWorks operation. All Banner & DegreeWorks links should now available. |
| 03/22/2015 |
The central authenticaion service will be restarted this Sunday during the maintenance window (8:00 AM). The update may result in a short duration of time in which authentication requests will not be served. The restart is required to add the ePrint service to the list of allowed services. |
| 03/19/2015 |
Update: Normal service has been restored. Update: To resolve the problem a nightly backup is being restored. There will be a 15 minute outage. It has been reported that TruView is not displaying content properly. We are pursuing a solution to this problem. We will update the service note as soon as resolution is met. |
| 03/19/2015 |
The TruView service will be restarted during Thursday night's maintenance window at 8:00 PM. The restart is necessary in resolving a message processing issue that is preventing some new accounts from being created within TruView. |
| 03/17/2015 |
Update: TruView is regaining responsiveness. We will continue working on it until it reaches idea performance again.
TruView was reported as responding very slowly. The service has been restarted to improve performance. Service should be restored momentarily. |
| 03/16/2015 |
The Windows web server Helium will be restarted at about 9:30 a.m. on 3/16/2015 to change configuration that is preventing users from being able to log in to certain websites. This is an emergency reboot outside of our normal maintenance window because users are unable to do their jobs. There may be several reboots in a row as we try to troubleshoot this recurring issue. Some department sites that have not moved to WordPress as well as the secure.truman.edu site will be affected. |
| 03/16/2015 |
Update: ASP application authentication has been restored.
All ASP applications are currently disallowing login from domain connected computers by default as a result of a Microsoft security patch applied yesterday. The problem is actively being worked on. In the meantime we have a workaround that you may use to continue accessing the ASP applications. It involves making a configuration change to your web browser. It will provide the credentials that you log in to the computer with to the ASP web application for authentication. Firefox Chrome & Internet Explorer On step 4 do click on the Advanced button and enter truman.edu (without http://) and add it to the list. |
| 03/15/2015 |
The central authenticaion service will be restarted this Sunday during the maintenance window (8:00 AM). The update may result in a short duration of time in which authentication requests will not be served. |
| 03/13/2015 |
The Windows web server Helium will be restarted at about 9:40 a.m. on 3/13/2015 to change configuration that is preventing users from being able to log in to certain websites. This is an emergency reboot outside of our normal maintenance window because users are unable to do their jobs. Some department sites that have not moved to WordPress as well as the secure.truman.edu site will be affected. |