Service Notes

All Truman WordPress sites will be updated at approximately 9:30 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organizations sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, and www.truman.edu.

The latest version of Firefox (currently 37.0.1) returns “Secure Connection Failed” when trying to access Self Service Banner links in TruView.  This affects links for faculty, staff, and students including links for student registration.  Users are encouraged to use either Internet Explorer or Google Chrome until the problem is resolved.

Our online payment processor, TouchNet, will be completing an upgrade to the integration setup between TouchNet and Banner starting at 7am on Friday, April 3, 2015. Student Bill Payment will experience a service disruption during this upgrade. Student payment detail and account summaries in the Student Bill Payment application will not be operational during this upgrade. It is expected to be completed in approximately one hour.

In addition, some Truman online stores/payment sites that post directly to Banner may also experience some service disruption during this upgrade.

The central authentication service will be restarted today during the maintenance window (8:00 PM). The update may result in a short duration of time in which authentication requests will not be served. 

Update:

The Gmail portlet on the student tab has been temporarily removed due to performance considerations. All Students are asked to use the Student Email link in the top-right corner of TruView to access their email. Due to the fact that the Gmail portlet is a third party application remediation of the performance issues within the Gmail portlet may take some time. At this time, we do intend to restore this functionality in the future.

The Student tab in TruView is currently displaying an error:

504 Gateway Time-out

The server didn't respond in time.

We are looking into the issue and should have it resolved soon. All other tabs appear to be working fine.

UPDATE - As of 9:30 am this morning, all printing services were back online.

Again, we apologize for any ionconvenience, and thank you for your patience.

Due to an issue that occurred overnight, some of the Student and Faculty/Staff Printers may not be printing.  ITS is aware of the issue, and is working to resolution.  An update will be posted when the issue has been resolved, and there is no estimated ETA to resolution. 

We apologize for any inconvenience, and thank you for your patience.

Blackboard services were unavailable at approximately 4:30 due to an unexpected system restart. All services were restored by 5:30.

The central authentication service will be restarted today during the maintenance window (10:15 PM). The update may result in a short duration of time in which authentication requests will not be served. 

Banner Self-Service links in TruView experienced a service outage beginning at approximately 10:35 to 10:50. This outage also impacted DegreeWorks operation. All Banner & DegreeWorks links should now available.

The central authenticaion service will be restarted this Sunday during the maintenance window (8:00 AM). The update may result in a short duration of time in which authentication requests will not be served. The restart is required to add the ePrint service to the list of allowed services.

Update:

Normal service has been restored. 

Update:

To resolve the problem a nightly backup is being restored. There will be a 15 minute outage.

It has been reported that TruView is not displaying content properly. We are pursuing a solution to this problem. We will update the service note as soon as resolution is met.

The TruView service will be restarted during Thursday night's maintenance window at 8:00 PM. The restart is necessary in resolving a message processing issue that is preventing some new accounts from being created within TruView. 

Update:

TruView is regaining responsiveness. We will continue working on it until it reaches idea performance again.

TruView was reported as responding very slowly. The service has been restarted to improve performance. Service should be restored momentarily.

The Windows web server Helium will be restarted at about 9:30 a.m. on 3/16/2015 to change configuration that is preventing users from being able to log in to certain websites. This is an emergency reboot outside of our normal maintenance window because users are unable to do their jobs.

There may be several reboots in a row as we try to troubleshoot this recurring issue.

Some department sites that have not moved to WordPress as well as the secure.truman.edu site will be affected.

Update:

ASP application authentication has been restored.

All ASP applications are currently disallowing login from domain connected computers by default as a result of a Microsoft security patch applied yesterday. The problem is actively being worked on. In the meantime we have a workaround that you may use to continue accessing the ASP applications. It involves making a configuration change to your web browser. It will provide the credentials that you log in to the computer with to the ASP web application for authentication.

Firefox

http://docs.oracle.com/cd/E38689_01/pt853pbr0/eng/pt/tsec/task_EnablingKerberosAuthenticationinFirefox-836673.html

Chrome & Internet Explorer

http://docs.oracle.com/cd/E38689_01/pt853pbr0/eng/pt/tsec/task_EnablingKerberosAuthenticationinInternetExplorer-836674.html

On step 4 do click on the Advanced button and enter truman.edu (without http://) and add it to the list.

The central authenticaion service will be restarted this Sunday during the maintenance window (8:00 AM). The update may result in a short duration of time in which authentication requests will not be served. 

The Windows web server Helium will be restarted at about 9:40 a.m. on 3/13/2015 to change configuration that is preventing users from being able to log in to certain websites. This is an emergency reboot outside of our normal maintenance window because users are unable to do their jobs.

Some department sites that have not moved to WordPress as well as the secure.truman.edu site will be affected.

The Windows web server Helium will be restarted at about 9:28 a.m. on 3/12/2015 to change configuration that is preventing users from being able to log in to certain websites. This is an emergency reboot outside of our normal maintenance window because users are unable to do their jobs.

Some department sites that have not moved to WordPress as well as the secure.truman.edu site will be affected.

Thursday at 8:00PM, during the regularly scheduled ITS maintenance window, phone services and network services to the Student Union Building will be briefly unavailable.  Full service should be restored by 9:00PM. 

Banner Self-Service links in TruView, TouchNet integration with Banner, and document management services (BDMS) integations have all been restored. We are reviewing for any additional integration issues that might be remaining.

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Currently some Banner services including Banner Self-Service in Truman are receiving an error. We are working on the issue and hope to have it resolved soon.

Banner database and most forms services are up and functional.

Jenkins will be down momentarily during Thursday's maintenance window for a software update.

GitLab will be down for approximately 15 minutes during Sunday's maintenance window for it's monthly software update.

Banner Upgrade

The Banner upgrade is complete. Banner and all Banner integrated, dependent services including the Banner links in TruView are all now available.

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The Banner system is scheduled for an upgrade this weekend. Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 4am Saturday morning, February 28^th, and will remain down until the completion of the upgrade. It is expected that the upgrade may take until Sunday evening, March 1^st.

An email notice will be sent out when the Banner system is available following completion of the upgrade.

Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual.

We are currently experiencing issues with Banner Self-Service (via TruView). We are investigating the source of the issue and hope to resolve this quickly.