Service Notes

Banner services were unavailable for approximately 15 minutes due to an issue with the Banner database. All services should now be avaiable.

AmerenUE is reporting issues with the electrical grid serving Campbell Apartments and Delaney Baldwin. 

Without stable power, networking services may be unavailable to Campbell Apartments, Delaney Baldwin, Stokes Stadium and the Trades Building. 

We worked with our vendors and identified and resolved the issues with the DegreeWorks system. DegreeWorks is available for use.

-----

Prior to the scheduled restart, DegreeWorks services begin experiencing a serious error that is rendering the system effectively down with no abilitiy for accessing student audits. We have a call into Ellucian support and will work to resolve this as quickly as possible.

On Tuesday, July 28th, at 12:30pm, we are completing an update to the server running DegreeWorks that requires a system restart. This should take approximate 20 minutes.

On Sunday, July 26^th at 7:30am, we will be taking down Banner and all Banner services in TruView to perform maintenance on the server that runs these systems. Banner Forms/Administrative interface (Banner ADMIN) and all Banner links in TruView will be unavailable. In addition, systems that are integrated and dependent on Banner will be impacted and have at least degraded services. These include but are not limited to DegreeWorks and online Student Bill+Payment.

The outage is expected to take approximately one hour. We apologize for the inconvenience of this service work and appreciate your patience and support as we work to ensure the systems are properly maintained.  

Blackboard will not be impacted by this update.

UPDATE:

TruView service has been restored.

The TruView service is not serving requests at the moment. Users have reported a 504 gateway timeout when trying to access the service. We are in the process of troubleshooting the issue and will send an update once resolution is met.

OTRS will be unavailable from 9-10 p.m. on 7/23/2015 for an upgrade and relocation to a new server. 

An update to the DegreeWorks server has been scheduled to begin at 7:45am, on Thursday, July 23, 2015. It is expected that service will be available again by approximately 8:30am.

We appreciate your patience as we work on keeping the many services and servers up to date on maintenance requirements.

Tonight, starting at 9:00PM, the University primary file server and authentication servers will be briefly unavailable for maintenance. This maintenance is expected to last an hour during which there will be brief service disruptions. 

The OTRS service has been reported as slow this morning. The service is being restarted. Normal operation should resume momentarily.

The public website located at www.truman.edu is unavailable. We are actively working on diagnosing the problem. A subsequent update will be sent once the issue is resolved.

Update:

The public website was brought back up at 1:45 PM, 7/14/2015. 

The OTRS service has been reported as slow this morning. The service has been restarted. Normal operation should now be observed.

The load balancer for the primary linux web server will be restarted during Thursday's maintenance window. Downtime should be momentary. Affected sites include:

• www.truman.edu 
• cvc.truman.edu 
• avstats.truman.edu 
• truview.truman.edu 
• apps.truman.edu
• printbalance.truman.edu 
• ssomanager.truman.edu 
• api.truman.edu
• sites.truman.edu

One of the TruView servers will be undergoing a configuration change during tonight's maintenance window. The service will remain available but degraded service should be expected.

Blackboard services were restarting to resolve a performance issue related to a recent security update. All services are available following the restart and issues with the Firefox browser are resolved. 

GitLab will be down for approximately 15 minutes during Thursday's maintenance window for it's monthly software update.

Jenkins will be down momentarily during Thursday's maintenance window for a software update.

The load balancer for the primary linux web server will be restarted during Thursday's maintenance window. Downtime should be momentary. Affected sites include:

• www.truman.edu 
• cvc.truman.edu 
• avstats.truman.edu 
• truview.truman.edu 
• apps.truman.edu
• printbalance.truman.edu 
• ssomanager.truman.edu 
• api.truman.edu
• sites.truman.edu

Blackboard services were down from 1:07am until 9:15am due to an issue with the storage system it uses. Once the storage system issue was resolved, services were restored.

The primary outgoing mail server, mail.truman.edu, had an expired security certificate that may have prevented non-Outlook users from sending e-mail. The problem has been resolved as of 8:40AM this morning. Our apologies for the inconvienence. 

Tonight, starting at 8:00PM, the Faculty/Staff e-mail system will be unavailable for aproximately fifteen minutes. We apologize for the inconvienence and thank you for your patience. 

Malware on Windows PCs has been a problem on campus.  Removing it can be both difficult and time consuming.  To address this issue the faculty and staff primary Windows PCs will soon have MalwareBytes software installed.

This is a remote silent install, no action on your part is necessary.  This will not reboot your PC or affect your work.  The only sign is a new icon in the systray.

If you have any questions please contact the IT Service Center at x4544.

Thank you

OTRS service was reported as slow. The service has been restarted. Operations are back to normal operating conditions.