Service Notes

The OTRS service has been reported as slow this morning. The service is being restarted. Normal operation should resume momentarily.

The public website located at www.truman.edu is unavailable. We are actively working on diagnosing the problem. A subsequent update will be sent once the issue is resolved.

Update:

The public website was brought back up at 1:45 PM, 7/14/2015. 

The OTRS service has been reported as slow this morning. The service has been restarted. Normal operation should now be observed.

The load balancer for the primary linux web server will be restarted during Thursday's maintenance window. Downtime should be momentary. Affected sites include:

• www.truman.edu 
• cvc.truman.edu 
• avstats.truman.edu 
• truview.truman.edu 
• apps.truman.edu
• printbalance.truman.edu 
• ssomanager.truman.edu 
• api.truman.edu
• sites.truman.edu

One of the TruView servers will be undergoing a configuration change during tonight's maintenance window. The service will remain available but degraded service should be expected.

Blackboard services were restarting to resolve a performance issue related to a recent security update. All services are available following the restart and issues with the Firefox browser are resolved. 

GitLab will be down for approximately 15 minutes during Thursday's maintenance window for it's monthly software update.

Jenkins will be down momentarily during Thursday's maintenance window for a software update.

The load balancer for the primary linux web server will be restarted during Thursday's maintenance window. Downtime should be momentary. Affected sites include:

• www.truman.edu 
• cvc.truman.edu 
• avstats.truman.edu 
• truview.truman.edu 
• apps.truman.edu
• printbalance.truman.edu 
• ssomanager.truman.edu 
• api.truman.edu
• sites.truman.edu

Blackboard services were down from 1:07am until 9:15am due to an issue with the storage system it uses. Once the storage system issue was resolved, services were restored.

The primary outgoing mail server, mail.truman.edu, had an expired security certificate that may have prevented non-Outlook users from sending e-mail. The problem has been resolved as of 8:40AM this morning. Our apologies for the inconvienence. 

Tonight, starting at 8:00PM, the Faculty/Staff e-mail system will be unavailable for aproximately fifteen minutes. We apologize for the inconvienence and thank you for your patience. 

Malware on Windows PCs has been a problem on campus.  Removing it can be both difficult and time consuming.  To address this issue the faculty and staff primary Windows PCs will soon have MalwareBytes software installed.

This is a remote silent install, no action on your part is necessary.  This will not reboot your PC or affect your work.  The only sign is a new icon in the systray.

If you have any questions please contact the IT Service Center at x4544.

Thank you

OTRS service was reported as slow. The service has been restarted. Operations are back to normal operating conditions.

UPDATE - As of 8:20 PM today, Faculty/Staff email service has been restored.  Again,we apologize for any inconvenience, and thank you for your patience.

Starting tonight at 8:00 PM, the Exchange email services will be unavailable to address an issue with the email server.  All Faculty and Staff email accounts will be unavailable, and should be restored by 8:30 PM.

We apologize for any inconvenience, and thank you for your patience.

Blackboard services did not restart properly after the backup this morning. Services have been restarted and are now available.

We need to perform a quick maintenance on Blackboard as we work to get it prepared for summer courses. Blackboard will be restarted at noon today. The outage should be no longer than 20 to 30 minutes. We apologize for any inconvenience this may cause.

We continue to experience resource issues with our Banner SSB resources through TruView. We have restarted services again to restore use of the Banner SSB links. We are researching the issue.

Banner Self-Service links In TruView had a service outage due to the links erroring out. After review, a resource issue was identified and services were restarted. Banner Self-Services links were operational following the restart.

At 2:50pm, we received notification that Banner Self-Service links were getting error messages in TruView. After review, a resource issue was identified and services were restarted. Banner Self-Services links were operational following the restart.

Internet maintenance is scheduled for tonight at 8 PM.  No Internet outage is expected.  Thank you

Tonight, at 6:00PM, portions of the Pickler Memorial Library network will be briefly unavailable as equipment is upgraded. Full service should be restored by 8:00PM. 

The Student Union 1st and 2nd floor network will also be briefly unavailable for equipment maintenance following the PML work. 

TouchNet, the University's third party credit card processor, has completed the major upgrade of Truman’s TouchNet systems. All online payment sites are enabled and ready for payments/donations.

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On Tuesday, May 12th, starting at 6:30am, TouchNet, the University's third party credit card processor, will be completing a major upgrade of Truman's TouchNet systems. This upgrade will require a service outage for all Truman online payment systems .The service outage impacts all University hosted online payment services including UPay sites, some services/tasks that are part of daily Business Office cashiers operations, and Student Bill+Payment (http://mybill.truman.edu). Student Bill+Payment impacts all students and any authorized users (parents, guardians, etc). The upgrade is expected to be completed by 11:30am.

This is a major upgrade that includes some "behind the scenes" credit card processor changes and some new services for Truman. It does not include any changes to the TouchNet software - so no interface or functional changes. Online payment processes should appear and function exactly the same for all students, faculty, staff, and authorized users following completion of this upgrade.

Truman Internet access will be unavailable Monday evening at 8 PM due to Internet maintenance.  The outage is expected to last 15 minutes however it could possibly take up to two hours if we run into any unexpected problems.

Thank you