Click Here to receive Service Notes automatically via email.
| Date | Description |
|---|---|
| 11/06/2015 | Service has been restored as of 5:30 PM. |
| 11/06/2015 | The Windows webserver will be restarted at about 10:45 a.m. on 11/6/2015 to try to fix a problem with survey.truman.edu and the new database server. |
| 11/05/2015 | The Microsoft SQL Server will be down for maintenance at approximately 10:00 p.m. on 11/5/2015. This is during our schedule maintenance window. The outage may take a few minutes. |
| 11/04/2015 | UPDATE: As of 12:20 PM today, all services have been restored. We apologize for any inconvenience, and thank you for your patience. UPDATE: While DNS and DHCP services are up and running, there may still be some related issues with other services. ITS is aware and working towards a resolution. __________________________ DNS and DHCP went down at 7:45am and was intermittent or slow to repond until about 8:30am. During that time we found the root cause and services are fully restored. |
| 10/23/2015 | At 9:00 pm tonight, Student Print Services will be offline to resolve a software issue. The outage should only last (1) hour, and an update will be posted when service has been restored. We appologize for any inconvenience, and thank you for your patience. |
| 10/16/2015 | Update: We will be taking Blackboard down at 8:00am on Friday, October 16, 2015, to attempt to resolve our security patch issue. If the correction we are attempting works, the outage should be no longer than approximately 30-45 minutes. |
| 10/15/2015 | UPDATE - As of 10:30 am today, all Student Printing Services are back online and functioning. Again, we apologize for any inconvenience, and thank you for your patience. At apporximately 10:00 am today, Student Printing Services will be offline for a brief period of time to correct an issue with printing in the Pickler Library. We apologize for any inconvenience, and thank you for your patience. |
| 10/15/2015 | Reminder: A Blackboard security patch needs to be applied and requires a system restart. We will be taking Blackboard down at 8:00am on Thursday, October 15, 2015, for the patch and required restart. The outage should be no longer than approximately 30 minutes provided we have no issues. We apologize for any inconvenience this may cause. |
| 09/28/2015 |
DNS services were unavailable which affected availability of a majority of other services. DNS service was restored at 12:55PM. |
| 09/17/2015 | All Truman WordPress sites will be updated at approximately 9:30 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 09/17/2015 |
Update: Did not occur due to a full boot partition. Maintenance must be completed on system first. Jenkins will be down momentarily during Thursday's maintenance window for a software update. |
| 09/17/2015 |
GitLab will be down for approximately 15 minutes during Thursday's maintenance window for it's monthly software update. |
| 09/19/2015 |
OTRS will be updated from 4.0.9 to 4.0.11 during next Sunday's maintenance window, 9/20/2015, at 8:00 AM. The outage is scheduled for 1 hour. |
| 08/25/2015 | SECOND UPDATE: Tonight at 9:00PM, during the regularly scheduled ITS maintenance window, we will restore the second internet connection. This is the connection that originally had issues with connectivity to select sites; Our ISP is reporting these issues should now be resolved. FIRST UPDATE: There will be a brief internet service outage at 12:15 on 08/25 for the selection of users who are currently experiencing connectivity issues. At this time we will fail over their connection to our fully functioning connection as a temporary work around. ORIGINAL SERVICE NOTE: A selection of websites and internet services are unavailable via a campus wired network connection. We are working with our Internet Service Provider to resolve the issue. As a work around, connecting via a wireless connection will currently solve the issue. We'll provide an update when one is available. |
| 08/21/2015 |
Update: The web server process on OTRS's application server has been restarted and services restored.
The OTRS has been reported as down. We are working to resolve the issue. |
| 08/20/2015 | During tonight's maintenance window at 9:00 PM all WordPress web sites (except for www.truman.edu) will be unavailable breifly during a software update. |
| 08/20/2015 |
Blackboard services failed at approximately 5:00am this morning. Services were restarted and available by 7:50am. We are reseaching the failure and believe we have tracked down the issue to a configure problem. We in the process of taking corrective actions so we have no future failures of this kind. |
| 08/18/2015 | CAS will be unavailable momentarily during Thursday night's maintenance window at 9:00 PM to reconfigure logging. |
| 08/13/2015 |
Tonight at 9:00PM a new Active Directory certificate authority will be installed. and logon page for Outlook Web Access at exchange.truman.edu will be updated. No outage is expected for either event. |
| 08/12/2015 |
As of noon, the University internet connection is available. Outages with the University internet service provider, Bluebird, caused the outage in the greater Kirksville area. Bluebird is looking into the cause of the outage. |
| 08/07/2015 |
The Banner application and database server was restarted at 10:00pm to complete system maintenance on the server. All services were available by approximately 10:15pm. |
| 08/07/2015 |
Blackboard services will be restarted at 5pm today so we can complete a few post-upgrade configuration changes. We expect this upgrade to be short and services to be restored by approximately 5:30pm. |
| 08/03/2015 |
The Banner forms server was restarted following OS updates. All services are again available. |
| 08/03/2015 |
Blackboard services are up and available. We are still working with Blackboard support on a few issues. At this time, we don't know of any additional outage needs will this may change as Blackboard finds resolution to the remaining issues related to migrating to new servers. ----- UPDATE: The Blackboard upgrade is still in progress. We are working with Blackboard support on the migration needs for the cloud services that are part of Blackboard. This piece of the upgrade is complicated, involving multiple groups at Blackboard. We appreciate your patience as we continue to work on this upgrade. We will get the system back up as soon as possible. ----- Blackboard Upgrade Plan The final piece of the upgrade requires the system to be down to move the active semester and complete the final services migrations to the new servers. Beginning at 4am on Monday, August 3, all Blackboard services will be taken down for the final upgrade. Blackboard services will remain down until the upgrade is complete. We will send out a campus wide notification when the upgrade is complete and Blackboard is available. We are not sure how long this remaining piece will take but we are giving a very rough estimate of 8 hours. We will try to complete it as quickly as we can and still ensure we have completed all required tasks and checked everything for accuracy.
|
| 07/30/2015 |
Tonight, starting at 8:00PM, maintenance will be performed on the wireless network and internet connection. For the wireless network there will be a campus wide five to fifteen minute outage at 8:00PM. For the internet connection, there will be a short one to three minute outage. There will also be short localized network outages in Pickler 1st Floor on the east side of the building, in General Services and in the West Campus Suites 1st floor. Finally, logon script software will be upgrade during this maintenance window as well. |