Click Here to receive Service Notes automatically via email.
| Date | Description |
|---|---|
| 03/18/2016 | The University internet connection was temporarily unavailable this afternoon due to an outage with our provider in Kansas City. Service is currently restored, and we are looking into the root cause. |
| 03/22/2016 | UPDATE: A small number of phone lines will be under maintenance again tonight starting at 7:00PM. Once again, no campus wide phone outage is expected but there may be short (thirty to sixty second) windows when phone service is unavailable on single, individual extensions. ORIGINAL SERVICE NOTE: Throughout the day on Sunday, March 20th, ITS will be performing maintenance on the University phone system. No campus wide phone outage is expected but there may be short (thirty to sixty second) windows when phone service is unavailable on single, individual extensions. |
| 03/16/2016 | The issues with the IT Service Center and Operator phones has been resolved. The IT Service Center phones and the Truman operator number are currently not working. The vendor has been notified and technicians are working on restoring services as soon as possible. If you need to report a technical problem please use the IT Service Center web page, https://otrs.truman.edu/otrs/customer.pl Thank you |
| 03/17/2016 | During Thursday's maintenance window a minor update for the CAS service will be deployed. The update will provide the CAS login page with an auto-focus that detects if a user name is filled in and will focus on the appropriate field (user name or password). On mobile devices the submit button has been made full width as well. Service should be inaccessible momentarily at 8:00 PM on Thursday, 3/17/2016. |
| 03/10/2016 | UPDATE - Maintenance has been pushed back until 11:00 PM. Again, sorry for the inconvenience. Tonight at approximately 10:00 PM, ITS will be performing maintenance on the new Exchange Servers that handle some of the Faculty/Staff email accounts. This maintenance may cause a some accounts to be unavailable for a period of up to 30 minutes. All work should be done by 10:30 PM. You may continue using your email during this time, but if you do experience any issues during the maintenance period tinight, please close out of your Truman email, and try again after 10:30 PM. I will post an update when the maintenance has been completed. We apologize for any inconvenience, and thnk you for your patience. |
| 03/03/2016 | Tonight starting at approximately 9:30 pm, there will be an outage of the Faculty/Staff email service, to allow for maintenance to be performed. During this time, Faculty/Staff email will be unavailable. All email that is recieved during this time will be delivered after the outage has completed. The anticipated duration of the outage is up to 30 minutes, but may be less. ITS recommends that you close out of all Truman email prior to this outage. We apologize for any inconvenience, and thank you for your patience and understanding. |
| 02/27/2016 | As of 5pm on Saturday, February 27th, all Banner and Banner integrated services are available and the upgrade is complete. ------ Banner Upgrade February 27th – 28th The Banner system is scheduled for an upgrade this weekend. Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 4am Saturday morning, February 27th, and will remain down until the completion of the upgrade. It is expected that the upgrade may take until Sunday evening, February 28th. Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual. |
| 02/21/2016 | The WordPress server hosting sites.truman.edu, tmn.truman.edu, blogs.truman.edu and wp-internal.truman.edu will be restarted at approximately 8:00 a.m. on Sunday, February 21 to apply a configuration change. Any outage should be very brief. |
| 02/18/2016 | VOIP SIP inspection will be disabled during tonight's maintenance window on the edge firewalls. No outage or interuption of service is expected but SIP users may notice a momentary reconnection. |
| 02/19/2016 | The WordPress sites will be moved to a new server at approximately 10:00 p.m. on 2/18/2016. This maintenance is being performed during our weekly maintenance window. No interruption of service is expected. |
| 02/14/2016 | Update: Links have been restored. Links on the TruView site are not displaying after an update made this morning. The problem is being investigated. |
| 12/12/2015 | The load balancer will be updated and restarted at approximately 9:30 p.m. on 2/11/2016 during our weekly maintenance window. Sites impacted include truview.truman.edu, www.truman.edu, apps.truman.edu, cvc.truman.edu, tru.mn, apo.truman.edu, printbalance.truman.edu, and ssomanager.truman.edu. Any downtime should be brief. |
| 02/11/2016 | Due to an issue with the Student Print Server that is affecting Student Printing services in Centennial Hall, Student Printing will be unavailable in CH until tomorrow morning. ITS was made aware of an issue with printing in CH, and determined the cause. Students in CH are advised to print to the printers in the Pickler Library until the issue is resolved. We apologize for any inconvenience, and thank you for your patience. |
| 02/06/2016 | ***Update - The problem has been resolved. We are currently experiencing problems on the campus network, this also is affecting the campus WiFi. Technicians have been notified, service will be restored as soon as possible. |
| 02/06/2016 | ***Update - the problem has been resolved. We are currently experiencing problems with the virtual desktop system. Technicians are working on the problem, services will be restored as soon as possible. |
| 02/04/2016 | All Truman WordPress sites will be updated at approximately 9:30 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 02/04/2016 | Maintenance will be performed on DegreeWorks tonight during the weekly maintenance window. DegreeWorks services will be unavailable tonight, Wednesday, February 4th, beginning at 8pm to upgrade the application. The upgrade is expected to take approximately one to two hours to complete. We appreciate your patience as we continue our work to maintain the DegreeWorks system. |
| 02/04/2016 | During tonight's maintenance window a package update will be processed. There should not be any downtime. Some of the boxes (portlets) on the TruView pages my say that they are unavailable for a moment while the update processes. |
| 01/28/2016 | The load balancer will be reloading it's configuration on Thursday. Down/degraded time should be momentary. Sites impacted include truview.truman.edu, www.truman.edu, apps.truman.edu, cvc.truman.edu, tru.mn, apo.truman.edu, printbalance.truman.edu, and ssomanager.truman.edu. |
| 01/21/2016 | The load balancer will be reloading it's configuration this evening. Down/degraded time should be momentary. Sites impacted include truview.truman.edu, www.truman.edu, apps.truman.edu, cvc.truman.edu, tru.mn, apo.truman.edu, printbalance.truman.edu, and ssomanager.truman.edu. |
| 01/14/2016 | http://truman.edu was reported as running slow this morning. Upon report & further inspection the issue was found and resolved. Normal operation has been restored. |
| 01/13/2016 | The main Truman website www.truman.edu was unavailable from approximately 5:43 to 6:00 p.m. on 1/13/2016. All services have been restored. |
| 01/12/2016 | The MySQL Database server was running slowly from about 12:30 p.m. to 2:00 p.m. on 1/12/2016. Systems affected included TruView, Wordpress, and others. All systems appear to be performing normally now. |
| 01/11/2016 | OTRS was reported as responding slowly this morning. Two long-running processes were stopped on the server. OTRS is now responding normally. |
| 01/07/2016 | All Truman WordPress sites will be updated at approximately 9:30 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. The load balancing server used for www.truman.edu and apps.truman.edu will also be restarted. Downtime should be a few seconds. |