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Service Notes

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Date Description
02/18/2016 VOIP SIP inspection will be disabled during tonight's maintenance window on the edge firewalls. No outage or interuption of service is expected but SIP users may notice a momentary reconnection. 
02/19/2016 The WordPress sites will be moved to a new server at approximately 10:00 p.m. on 2/18/2016. This maintenance is being performed during our weekly maintenance window. No interruption of service is expected.
02/14/2016 Update: Links have been restored.   Links on the TruView site are not displaying after an update made this morning. The problem is being investigated.
12/12/2015 The load balancer will be updated and restarted at approximately 9:30 p.m. on 2/11/2016 during our weekly maintenance window. Sites impacted include truview.truman.edu, www.truman.edu, apps.truman.edu, cvc.truman.edu, tru.mn, apo.truman.edu, printbalance.truman.edu, and ssomanager.truman.edu. Any downtime should be brief.
02/11/2016 Due to an issue with the Student Print Server that is affecting Student Printing services in Centennial Hall, Student Printing will be unavailable in CH until tomorrow morning. ITS was made aware of an issue with printing in CH, and determined the cause. Students in CH are advised to print to the printers in the Pickler Library until the issue is resolved. We apologize for any inconvenience, and thank you for your patience.
02/06/2016 ***Update - The problem has been resolved. We are currently experiencing problems on the campus network, this also is affecting the campus WiFi.  Technicians have been notified, service will be restored as soon as possible.
02/06/2016 ***Update - the problem has been resolved.   We are currently experiencing problems with the virtual desktop system.  Technicians are working on the problem, services will be restored as soon as possible.
02/04/2016 All Truman WordPress sites will be updated at approximately 9:30 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.
02/04/2016 Maintenance will be performed on DegreeWorks tonight during the weekly maintenance window. DegreeWorks services will be unavailable tonight, Wednesday, February 4th, beginning at 8pm to upgrade the application. The upgrade is expected to take approximately one to two hours to complete. We appreciate your patience as we continue our work to maintain the DegreeWorks system.
02/04/2016 During tonight's maintenance window a package update will be processed. There should not be any downtime. Some of the boxes (portlets) on the TruView pages my say that they are unavailable for a moment while the update processes.
01/28/2016 The load balancer will be reloading it's configuration on Thursday. Down/degraded time should be momentary. Sites impacted include truview.truman.edu, www.truman.edu, apps.truman.edu, cvc.truman.edu, tru.mn, apo.truman.edu, printbalance.truman.edu, and ssomanager.truman.edu.
01/21/2016 The load balancer will be reloading it's configuration this evening. Down/degraded time should be momentary. Sites impacted include truview.truman.edu, www.truman.edu, apps.truman.edu, cvc.truman.edu, tru.mn, apo.truman.edu, printbalance.truman.edu, and ssomanager.truman.edu.
01/14/2016 http://truman.edu was reported as running slow this morning. Upon report & further inspection the issue was found and resolved. Normal operation has been restored.
01/13/2016 The main Truman website www.truman.edu was unavailable from approximately 5:43 to 6:00 p.m. on 1/13/2016. All services have been restored.
01/12/2016 The MySQL Database server was running slowly from about 12:30 p.m. to 2:00 p.m. on 1/12/2016. Systems affected included TruView, Wordpress, and others. All systems appear to be performing normally now.
01/11/2016 OTRS was reported as responding slowly this morning. Two long-running processes were stopped on the server. OTRS is now responding normally.
01/07/2016 All Truman WordPress sites will be updated at approximately 9:30 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. The load balancing server used for www.truman.edu and apps.truman.edu will also be restarted. Downtime should be a few seconds.
01/06/2016 Blackboard services were briefly unavailable. We restarting services and the system is now available. We will research the potential source of the system problems.
12/29/2015 The Blackboard upgrade is complete and all Blackboard services should be available. ------ Blackboard Upgrade December 29th Starting at 8am ITS is scheduled to upgrade the Blackboard Learn course management system during Winter Break.  We will upgrade to the Blackboard 9.1 October 2014 release.  This update brings primarily bug fixes to existing functionality with minimal change to the user experience. In addition we will be installing a new product license which will bring us new features and functionality to be implemented later in 2016.   The upgrade will begin on Tuesday, December 29th, at 8am and is expected to take approximately four hours to complete. An email update will be sent out announcing the upgrade status upon completion. We appreciate your patience as we continue our work to maintain the Blackboard system.
12/29/2015

We had a GBIC failure due to water damage from the roof leaking.  This caused one of the two network switches to go offline in the early morning hours.  We have replaced the damaged harware and protected the electronics against anymore water damage.

12/17/2015 UPDATE - All maintance has been completed on the Student Print Server, and all printing services are available again. Once again, we apologize for any inconvenience and thank you for your understanding.   CORRECTION - During this time, all Student Printing services will notbe unavailable.   At approximately 9:00 PM tonight, ITS will be performing maintenance on the server that handles Student Print Services.  The maintenance is anticipated to take about 1 hour, but may be less. During this time, all Student Printing services will be unavailable.  An update will be posted once Student printing services are available. We apologize for any inconvenience, and thank you for your patience.
12/07/2015 The MS Project problem in the computer labs has been resolved. ---------- Previously:  We are currently experiencing a MS Project software problem in the computer labs.  Services will be restored as soon as possible.
12/07/2015 The SPSS problem in the computer labs has been resolved.  ---------- Previously:  We are currently experiencing SPSS problems in the computer labs.  We have opened a priority 1 incident with SPSS support.  Services will be restored as soon as possible.
12/10/2015 During Thursday's maintenance window we will be migrating one of our web servers to a new instance. Sites affected include: blogs.truman.edu tmn.truman.edu wp-internal.truman.edu sites.truman.edu The change should be instantaneous. After the switch content between the old and new server will need to be resyncronized to make sure all files uploaded prior to the change are migrated. This could take up to two hours. During this period if you have a file that is not showing up please wait to upload the file again. It should appear after the syncronization.
11/12/2015 Tonight at 9:00PM, during the regularly scheduled ITS Maintenance Window, the wireless network will be momentarily unavailable. The expected duration of this outage is less then one minute.  Also during this time the virtual desktop system will be undergoing a hardware check. No outage or degredation to this service is expected at this time. 

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