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| Date | Description |
|---|---|
| 01/03/2019 |
Update: Banner and Banner related services are now available. We run into issues with the upgrade and had to revert back to our original version. We will need to reschedule this maintenance upgrade. ------ Thursday, January 3rd, at 5pm, Banner and all Banner related services will be unavailable to enable us to complete maintenance work on the Banner database and application server as part of the bigger project to move to a new server. Banner will be shutdown beginning at 5pm. Please close out of all Banner services by 5pm. |
| 01/03/2019 |
UPDATE: The Blackboard 9.1 Q2 2018 upgrade is complete and all Blackboard services should now be available. ------- The Blackboard Learn course management system is scheduled for upgrade on January 3rd with Blackboard services being unavailable beginning at 6am. It will be upgraded to the latest stable, production tested service pack: Blackboard 9.1 Q2 (second quarter) 2018. As always, we will do our best to minimize the downtime of this critical system. For planning purposes, please plan for Blackboard to be unavailable for the morning. A Service Note will be posted when Blackboard is available for use. We appreciate your patience as we work to keep this critical system up-to-date. Thanks, Blackboard support team |
| 12/18/2018 |
The issue preventing access to Banner services and DegreeWorks services has been resolved and all services are now available. --- We are currently working to identify the issue that is causing communication errors when connecting to Banner and all Banner services including Self Service links in TruView and all DegreeWorks services. We will update you when we have more information. At this time Blackboard services are not affected and all Blackboard services are available.
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| 12/19/2018 |
Tonight, at 10PM, ITS will be temporarily shutting down secondary internet connection in preperation for a bandwidth upgrade on the 19th. Also at this time, there will be an emergency disk upgrade on a domain controller. No outage is expected at this time. |
| 12/14/2018 |
OTRS will be unavailable tonight at 10:00PM for a period of five minutes. |
| 12/06/2018 |
All Truman WordPress sites will be updated at approximately 9:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 11/15/2018 |
All Truman WordPress sites will be updated at approximately 9:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 11/08/2018 |
UPDATE AT 8:40PM: The MORENet connection is back online and full service has been restored.
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| 10/30/2018 |
Tonight at 10PM, we will be performing maintenance on one of the Universities internet connection circuits. No outage is expected. |
| 10/21/2018 |
The Banner upgrade is complete and all Banner and Banner related services should be available. -- The Banner system is scheduled for an upgrade on Sunday, October 21st. Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 4am Sunday morning, October 21st, and will remain down until the completion of the upgrade. For planning purposes, please plan for the upgrade to take all day. Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual. |
| 10/15/2018 |
Update: After applying a vendor patch DegreeWorks has been available for the last 30-45 minutes w/o interpution. We will continue to monitor performance/availability. ------------------------------ Original: DegreeWorks services for both student and fac/staff have been down multiple times today. We are working with the vendor to track the source issue. The system may become available for short periods and then fail again while solutions are being tested. |
| 10/11/2018 |
Update: DegreeWorks services are now available. We are still researching the issue that caused the service disruption. --- DegreeWorks services are currently unavailable. We are working trying to identify the issue causing the failure. We will restore services as soon as possible. |
| 10/05/2018 |
UPDATE: Internet service has been restored. We apologize for any inconvenience, and thank you for your patience.
We are currently experiencing issues connecting to some internet resources. IT Services is working on the issue and will have service restored as soon as possible. |
| 09/26/2018 | At approximately 8:20 am this morning, one of the hardware gateway devices that connects Truman phone extensions to the Socket Telcom service failed. Currently, 48 phone extensions are affected. Socket is aware of the issue and is working to resolve it. There is no estimated estimated time to resolution at this time. We apologize for any inconvenience and thank you for your patience. |
| 09/24/2018 | Between approximately 1:30 and 3:30 pm on 9/24/2018, there were issues with the mysql database server, the Microsoft SQL database server, and TruView. The mysql server was back up by about 2:00. The Microsoft SQL Server was back up by about 2:30 and TruView was back up by about 3:15 or 3:30. All services should be fully restored at this time. |
| 09/20/2018 | All Truman WordPress sites will be updated at approximately 9:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 09/19/2018 | Blackboard services became unresponsive at approximately 10:38am. Services have been restarted and all services should now be available. We are researching the source of the service disruption. |
| 09/13/2018 | Tonight at 10PM, during the regularly scheduled ITS Maintenance window, the University file server and the virtual desktop will be briefly unavailable. Full service should be restored by 10:15PM. |
| 08/28/2018 | UPDATE - As of 10:02 AM today, phone service was restored. Socket called and confirmed thats ervice should be back to 100%. We aplogize for any inconvenience, and thank you for your patience. As of 9:45 AM on Monday the 27th, the main provider for campous phone service, Socket, is experiencing and outage. Socket and ITS are aware of the issue, and are working to resolve it. there is no estimated time to resolution. We apologize for any inconvenience and thank you for your patience. |
| 08/23/2018 | All Truman WordPress sites will be updated at approximately 9:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 08/05/2018 | Update: Banner and all Banner integrated, dependent services including the Banner links in TruView are now available. ----------- Banner Upgrade The Banner system is scheduled for an upgrade on Sunday, August 5th. Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 4am Sunday morning, August 5th, and will remain down until the completion of the upgrade. For planning purposes, please plan for the upgrade to take all day. This Service Note will be updated when Banner is available following the upgrade. Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual. |
| 08/03/2018 | UPDATE - As of 2:54 pm, service has been restored to the phones on campus. We apologize for any incenvenience, and thank you for your patience. At aprroximately 1:35 pm, Socket experienced an outage that affected the analog and IP phones campus wide. Affected are the ability to make outgoing calls, both internal and external. Socket is aware of the issue. and is working to resolve it ASAP. We apologize for any inconvenience, and thank you for your patience. |
| 08/02/2018 | All Truman WordPress sites will be updated at approximately 9:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 07/31/2018 | UPDATE - Socket has resolved the issue, and voicemail service has been restored. We apologize for any incenvenience, and the you for your patience. An issue with accessing voicemail was reported. Currently, users are not able to access voicemails, and are given the message "This operation cannot be completed at this time." Socket is aware of the issue, and is working to resolve it. An update will be posted when the issue is resolved. We thank you for your patience and understanding. |
| 07/28/2018 | The DegreeWorks update ran into a number of issues including issues with getting support from Ellucian. We completed the upgrade and it was made available via TruView overnight. This morning the update was made to allow access to off campus. The new version of DegreeWorks is 5.0.1.1. ----- DegreeWorks Upgrade Saturday, July 28th DegreeWorks services will be unavailable Saturday, July 28th, beginning at 4am with the normal shutdown for backups and then remaining down for upgrade. We will be upgrading DegreeWorks to the most currently available release. As this is a major upgrade, please plan for the system to be down for most of the day. A Service Note will be posted when the upgrade is complete and services have been restored. We appreciate your patience as we work to maintain the DegreeWorks system. |