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| Date | Description |
|---|---|
| 10/30/2018 |
Tonight at 10PM, we will be performing maintenance on one of the Universities internet connection circuits. No outage is expected. |
| 10/21/2018 |
The Banner upgrade is complete and all Banner and Banner related services should be available. -- The Banner system is scheduled for an upgrade on Sunday, October 21st. Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 4am Sunday morning, October 21st, and will remain down until the completion of the upgrade. For planning purposes, please plan for the upgrade to take all day. Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual. |
| 10/15/2018 |
Update: After applying a vendor patch DegreeWorks has been available for the last 30-45 minutes w/o interpution. We will continue to monitor performance/availability. ------------------------------ Original: DegreeWorks services for both student and fac/staff have been down multiple times today. We are working with the vendor to track the source issue. The system may become available for short periods and then fail again while solutions are being tested. |
| 10/11/2018 |
Update: DegreeWorks services are now available. We are still researching the issue that caused the service disruption. --- DegreeWorks services are currently unavailable. We are working trying to identify the issue causing the failure. We will restore services as soon as possible. |
| 10/05/2018 |
UPDATE: Internet service has been restored. We apologize for any inconvenience, and thank you for your patience.
We are currently experiencing issues connecting to some internet resources. IT Services is working on the issue and will have service restored as soon as possible. |
| 09/26/2018 | At approximately 8:20 am this morning, one of the hardware gateway devices that connects Truman phone extensions to the Socket Telcom service failed. Currently, 48 phone extensions are affected. Socket is aware of the issue and is working to resolve it. There is no estimated estimated time to resolution at this time. We apologize for any inconvenience and thank you for your patience. |
| 09/24/2018 | Between approximately 1:30 and 3:30 pm on 9/24/2018, there were issues with the mysql database server, the Microsoft SQL database server, and TruView. The mysql server was back up by about 2:00. The Microsoft SQL Server was back up by about 2:30 and TruView was back up by about 3:15 or 3:30. All services should be fully restored at this time. |
| 09/20/2018 | All Truman WordPress sites will be updated at approximately 9:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 09/19/2018 | Blackboard services became unresponsive at approximately 10:38am. Services have been restarted and all services should now be available. We are researching the source of the service disruption. |
| 09/13/2018 | Tonight at 10PM, during the regularly scheduled ITS Maintenance window, the University file server and the virtual desktop will be briefly unavailable. Full service should be restored by 10:15PM. |
| 08/28/2018 | UPDATE - As of 10:02 AM today, phone service was restored. Socket called and confirmed thats ervice should be back to 100%. We aplogize for any inconvenience, and thank you for your patience. As of 9:45 AM on Monday the 27th, the main provider for campous phone service, Socket, is experiencing and outage. Socket and ITS are aware of the issue, and are working to resolve it. there is no estimated time to resolution. We apologize for any inconvenience and thank you for your patience. |
| 08/23/2018 | All Truman WordPress sites will be updated at approximately 9:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 08/05/2018 | Update: Banner and all Banner integrated, dependent services including the Banner links in TruView are now available. ----------- Banner Upgrade The Banner system is scheduled for an upgrade on Sunday, August 5th. Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 4am Sunday morning, August 5th, and will remain down until the completion of the upgrade. For planning purposes, please plan for the upgrade to take all day. This Service Note will be updated when Banner is available following the upgrade. Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual. |
| 08/03/2018 | UPDATE - As of 2:54 pm, service has been restored to the phones on campus. We apologize for any incenvenience, and thank you for your patience. At aprroximately 1:35 pm, Socket experienced an outage that affected the analog and IP phones campus wide. Affected are the ability to make outgoing calls, both internal and external. Socket is aware of the issue. and is working to resolve it ASAP. We apologize for any inconvenience, and thank you for your patience. |
| 08/02/2018 | All Truman WordPress sites will be updated at approximately 9:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 07/31/2018 | UPDATE - Socket has resolved the issue, and voicemail service has been restored. We apologize for any incenvenience, and the you for your patience. An issue with accessing voicemail was reported. Currently, users are not able to access voicemails, and are given the message "This operation cannot be completed at this time." Socket is aware of the issue, and is working to resolve it. An update will be posted when the issue is resolved. We thank you for your patience and understanding. |
| 07/28/2018 | The DegreeWorks update ran into a number of issues including issues with getting support from Ellucian. We completed the upgrade and it was made available via TruView overnight. This morning the update was made to allow access to off campus. The new version of DegreeWorks is 5.0.1.1. ----- DegreeWorks Upgrade Saturday, July 28th DegreeWorks services will be unavailable Saturday, July 28th, beginning at 4am with the normal shutdown for backups and then remaining down for upgrade. We will be upgrading DegreeWorks to the most currently available release. As this is a major upgrade, please plan for the system to be down for most of the day. A Service Note will be posted when the upgrade is complete and services have been restored. We appreciate your patience as we work to maintain the DegreeWorks system. |
| 07/12/2018 | There have been delivery delays of incoming email to Faculty and Staff members. We believe this was due to a faulty Microsoft .NET security update. These issues should now be permanently resolved. Thank you. |
| 07/10/2018 | The phone system is currently unavailable due to an outage from our phone provider Socket. They are aware of the issue and are working to fix it. |
| 07/05/2018 | All Truman WordPress sites will be updated at approximately 9:30 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu. |
| 06/28/2018 | Tonight (6/28/2018) at approximately 9:00 pm, the website search on www.truman.edu and wp-internal.truman.edu will be switched to a new service. There should be no interruption in service, but the results will be formatted differently. |
| 06/14/2018 | The Microsoft SQL Database server will be upgraded at approximately 9:30 pm on 6/14/2018 during the weekly IT Maintenance Window. Many websites and web applications will be unavailable or may display errors during the upgrade. |
| 06/07/2018 | The WordPress networks (blogs.truman.edu, sites.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and dh.truman.edu) will be switched to a new server at approximately 9:30 pm on 6/7/2018. There should not be any downtime. There is a small chance that some specific features may not work with the new software, but we will address those issues as they are found. |
| 05/31/2018 | Blackboard services were unavailable from approximately 5:00am to 8:25am due to a space issue. All services should now be available. |
| 05/22/2018 | Banner services were unavailable from approximately 4:35pm to 4:50pm due to a file system running out of space. All services resumed once the space issue was addressed. |