Service Notes

Update:  In the interest of easy, efficient access during this last week of classes, we have switched the new password/authentication required option back to OFF for shared Zoom cloud recordings.  Zoom did enact the password requirement on Sunday in order to improve security and to disable the ability for people to "browse" all recordings.  If you do have recordings you prefer not to be public you may set them to Private, Password Required, or you may remove them from the Zoom cloud.

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We believe that Zoom has made some global security changes late last week which did effectively increase security, but which may have made your recordings inaccessible to your students.  We are investigating these changes now.  A work-around/solution appears to be to go to your recording management page at https://zoom.us and click to make your recordings public.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

Update: This was an issue on the Google side of the connection. Truman services have been restored and queued mail has been delivered.

Google provided the following info:

10:58 am - The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

10:37 am - Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The affected users are able to access Gmail, but may experience delays in sending or receiving messages.

10:04 am - Google was investigating reports of an issue with Gmail.

Incoming email directed to Truman student gmail accounts is not being delivered. The mail is being queued on the local mail server and will be delivered once the connection to Google is fixed.

A support ticket has been entered with Google.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

On Thursday, March 26th, at 10:00PM the University primary file server (hydrogen) will be unavailable for maintenance. Full service should be restored by 10:30PM. Thank you. 

During tonight’s maintenance window (at approximately 8:00pm), web server for all WordPress networks except for www.truman.edu will be updated. 

During tonight’s maintenance window (at approximately 9:00pm), web servers for all WordPress networks will be updated including Truman's main website. There shouldn’t be much downtime. 

This morning websites hosted on or redirected through the University main IIS server encountered issues. The cause has been identified and resolved. Users still encountering an issue may want to try clearing their browser cache or rebooting their pc.”

Banner upgrade is complete. Banner and all Banner related services are available. 

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Banner Upgrade

The Banner system is scheduled for a major upgrade this Sunday, March 1st.  Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 4am Sunday morning, March 1st, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day.  

 A Service Note will be sent out when the Banner system is available following completion of the upgrade.

Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual.

***UPDATE*** - This issue has been resolved.

We currently have a number of wireless access points down in Ophelia Parrish and are working to restore services in that building. 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

Due to a space issue, the Banner database had disrupted service between approximately 6:40pm to 10:30pm last night. We have resolved the issue. We will work with areas this morning that have routine jobs that didn't complete successfully.

***UPDATE*** - The replacement equipment has come in and this issue has been resolved. 

The following channels are out due to an equipment failure:

9 - Res Life Channel
27 - MLB Network
39 - Tennis Channel
55 - Biography Channel
63 - Lifetime Movie Network
77 - Cooking Channel
82 - Investigation Discovery
84 - National Geographic
94 - Free Speech TV
96 - Home Shopping Network

We're currently working with the provider to get replacement equipment. 

During tonight’s maintenance window (at approximately 9:30pm), some of Truman WorPress sites will be switched to require an https connection, including department sites and organization sites. Any downtime should be brief. 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

We'll be performing software upgrades on the network equipment in Magruder and Violette Hall beginning at 3:20am on 1/24/20. All upgrades should be complete by 5:00am. 

We are currently experiencing intermittent phone issues on campus. Our phone provider is having network problems and are actively troubleshooting the issue. An update will be posted once the problem is resolved. 

***Update*** The upgrade was completed successfuly at 3:39 am. 

We'll be performing a software upgrade on one of the switch stacks in Magruder Hall at 3:25am on 1/17/20. The software upgrade should take around 15 minutes to complete. 

The Blackboard upgrade is complete and Blackboard services are available.

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Blackboard Upgrade:

We have rescheduled the Blackboard Learn course management system upgrade for Monday, January 6th beginning at 4am with the normal shutdown for backups.  This update includes several primary core infrastructure upgrades including migration to new servers and upgrading the database. Campus should plan for the Blackboard system to be unavailable for the whole day. The migration of servers and database upgrade will both be lengthy processes. We will update this Service Note when the system is available.

We appreciate your patience as we work to keep this critical system up-to-date.

Starting at 9:00 PM tonight, ITS will be performing maintenance and upgrades.  This maintenance will be done in steps, and will only affect portions of the network at any given moment, but the network as a whole will be affected throughout the process.  The maintenance will continue through the early morning hours, and should be done by start of business tomorrow.  An update will be posted when the maintenance has completed.  We apologize for any inconveneince, and thank you for your patience.

All Blackboard services should now be available.

We have encountered some issues with the Blackboard upgrade so we are postponing it until early next week. More information on the timing will be available later today once we have a solution to our issues and have a new upgrade plan.

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Blackboard Upgrade:

We are currently working on an upgrade to the Blackboard Learn course management system to be completed during winter break. Updates include primary core infrastructure upgrades including migration to new servers and upgrading the database. These upgrades are critical in order to keep our Blackboard Learn system operating in a supported environment and we hope to gain enhanced performance with the new environment.

Blackboard Upgrade Plan

The upgrade will begin with the normal 4am shutdown of the system for backups on Thursday, January 2nd. Campus should plan for the Blackboard system to be unavailable for the whole day. The migration of servers and database upgrade will both be lengthy processes. We will update the Service Note when the system is available.

We appreciate your patience as we work to keep this critical system up-to-date.

The database server migration completed around 11:00pm. Most services have been restored. If you run into any problems, please contact the Helpdesk.

At approximately 5:00 PM tonight, ITS will be migrating the main SQL server.  During the time of migration of The SQL Database Server,  many websites will be affected by this process including the main Truman website, TruView, and many internal tools. The process could take between 4 hours to all night. All services should be restored after the process.

At approximately 9:00 PM tonight, ITS will be performing maintenance test on the sql server which will cause about 15-20 minutes down time on many Truman internal online tools; www.truman.edu and Truview factionality will also be affected. 

*UPDATE* - As of 7:10 PM tonight, the IIS Web Server is back online.  The Truman websites are accessible again, and all maintenance has been completed.

We apologize for any inconvenience and thank you for your patience.

At approximately 6:30 PM tonight, ITS will be performing maintenance on the web server that hosts the Truman.edu websites.  This maintenance should only take 30 minutes to 1 hour, and should be back up by 7:00 PM. During this time, all Truman websites may be unavailable.  Once the maintenance is done, all Truman websites should be accssible again.

We apologize for any inconvenience, and thank you for your patience.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.