Service Notes

***UPDATE*** This maintenance is now complete. 

On Thursday, August 15th, at 8:00PM the campus network will be unavailable for three to five minutes for software upgrades. During this time all network access including internet, wireless and wired connectivity will be unavailable. 

Currently all Banner links in TruView are not accessible.  We are applying updates intended to fix this issue and will post another service note when complete.

Some Windows systems may display a message about the Microsoft ForeFront antivirus software being out of date.  The antivirus system is still active and protecting your computer but there is an issue with it not receiving updates.  We are aware of the problem and are working on a solution.  In the meanwhile if the message is troublesome for you please contact the IT Service Center at x4544 and we will have a technician manually update your system.  Thank you.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

This morning serveral Truman websites were down. The primary MSSQL server has been rebooted and all sites appear to be available.  We will continue to monitor the cause.

This morning serveral Truman websites were down. The primary web server has been rebooted and all sites appear to be available.  We will continue to monitor the cause.

***Update*** The maintenance on the phone system is complete. 

We will be performing maintenance on our phone system after 8pm this evening. Telephone services will not be available for approximately 15 mins. 

**UPDATE** - The upgrades to the Facuty/Staff Print server have been completed, and printing services restored.  We apologize for any inconvenience, and thank you for your patience.

At approximately 9:00 pm Thursday July 18th, ITS will be performing upgrades on the Faculty/Staff Print server.  During this time, all Faculty/Staff Printing services will be unavailable. This outage should last 60 minutes, but could be longer.  An update will be posted when printing services are restored.  We apologize for any inconvenience, and thank you for your patience.

Update: Banner maintenance is complete and all Banner services should now be available

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Banner service outage - Thursday, 7/11, complete

The Banner system is scheduled for an infrastructure update during the July 11th, Thursday night, maintenance window. Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 6pm Thursday, July 11th.

Note: Blackboard services will not be impacted by the Banner update and will be available as usual.

The Banner system is scheduled for an infrastructure update during the July 11th, Thursday night, maintenance window. Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 6pm Thursday, July 11th.

Note: Blackboard services will not be impacted by the Banner update and will be available as usual.

The Banner system is scheduled for an infrastructure update during the July 11th, Thursday night, maintenance window. Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 6pm Thursday, July 11th.

Note: Blackboard services will not be impacted by the Banner update and will be available as usual.

Banner upgrade is complete - all Banner services should now be available.

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The Banner system is scheduled for a major upgrade this Sunday. Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 4am Sunday morning, June 30th, and will r-emain down until the completion of the upgrade. Please plan for Banner services to be unavailable until Sunday evening, June 30th.

A Service Note will be sent out when the Banner system is available following completion of the upgrade.

Note: Blackboard services will not be impacted by the Banner upgrade and will be available as usual.

***UPDATE*** - All channels have been restored. 

Channels 3, 4, and 6 are currently out due to equipment failure. Our provider has been notified and has shipped replacements. 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

*UPDATE* - At appoximately 4:00 am, maintenance was completed.  All services should be back online and available.  Again, we apologize for any inconvenience and thank you for your patience.

At appoximately 9:00 PM tonight, ITS will be performing maintenance on several key servers.  These servers control the Truman.edu website, Faculty/Staff email, Faculty/Staff and Student network drives, and other various services.  These services will be down intermittently over several hours.  An update will be posted when work has completed, and all services are back online.

We apologize for any inconvenience, and thank you for your patience.

*UPDATE* - The server maintenance has been completed.  All systems should be back online.  Again, we apologize for any inconvenience and thank you for your patience.

At aprroximately 9:00 pm tonight, ITS will be performing maintenance on several servers.  Some systems may be unavailable for short periods of time while the maintenance is being performed, and returning to full use when complete.  Maintenance may take several hours to complete.  A full update will be posted once the maintenance has been completed.  We apologize for any inconvenience, and thank you for your patience.

Tonight at 10:30PM the University campus wide wireless network will be intermittently unavailable for software upgrades. These upgrades should last for fifteen to sixty minutes after which full service will be restored. 

Intenet, network and VOIP phone service are not available at the Ruth Towne Museum due to equipment failure. Full service should be restored by midmorning.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

On May 23rd, from 12:00AM to 5:00AM, the University's internet service provider will be performing maintenance on the primary internet connection. An outage is possible but not expected at this time. 

*UPDATE* - Issue appears to be resolved.  Thank you again for your patience.

At 2:50 pm, ITS was made aware of an issue with Faculty-Staff printing. This issue is being looked at, and an update will be posted when resolved.  We apologize for any inconvenience, and thank you for your patience.

*UPDATE* - As of 10:35 am today, Faculty-Staff Printing Services are back online and functioning.  Again, we apologize for any inconvenience, and thank you for your patience.

ITS is aware of an issue on the Faculty-Staff Print Server that has services currently offline.  ITS is working on the issue, and will post an update when services are online again. We apologize for any inconvenience and thank you for your patience.

**Update** The w: drive reconfiguration for RPDC has been completed and affected department notified.

We will be moving the RPDC folder from the Education Dept folder to the HSE folder for access by the the RPDC dept at 9:00 pm Thursday, May 16 during the regularly scheduled maintenance window.. This should take 1-2 hours to complete.

*UPDATE* - As of 11:00 PM tonight, all Faculty-Staff Email services are back online. Again, we apologize for any inconvenience, and thank you for your patience.

At 9:00 PM tomorrow night, ITS will be performing maintenance on the Truman Faculty-Staff Email servers.  During this time, all Faculty-Staff Email will be unavailable.  this maintenance should not last more than 1 hoyur, and may be done in less time.  An update will be posted when email is available again.  We apologize for any inconvenience, and thank you for your patience.

Websites and online programs running on IIS server were down around 11:00am and were restored at 11:20am.