Service Notes

At approximately 2:50 PM today, ITS was made aware of an unexpected outage with Faculty/Staff printing, affecting the entire campus. ITS quickly identififed the issue and resolution.  Printing services were restored campus-wide at aprroximately 3:00 PM.  We apologize for any inconvenience this may have caused, and thank you for your patience and understanding.

*UPDATE* - Maintenance on the Faculty/Staff email server has been completed.  All Faculty/Staff email services are online and functioning again.  Again, we apologize for any inconvenience, and thank you for youer patience and understanding.

Email services for all Faculty/Staff members may be down tonight starting at 10:00 PM for necessary maintenance. This maintenance should not take more than 1 hour but may be done before.  An update to this service note will be posted once email services has been restored.  We apologize for any inconvenience, and thank you for your patience.

PHP upgrade on multiple WordPress servers is scheduled tonight starting at 7:30pm. All WordPress websites will be affected.

Tonight at 10:00PM the virtual desktop system will be briefly unavailable for a system upgrade. 

Following the upgrade the view.truman.edu website will have a new look with better browser compatibility and performance. The process for logging into virtual desktops from thin clients on campus will be unchanged.

For personally owned devices that are using the Horizon Client (and not accessing the system from a web browser) individuals should update the client to the latest version for the best performance:

https://secure.truman.edu/its-s/viewclient/

*UPDATE* The upgrade and implementation has been completed.  All services should be working again.  Again, we apologize for any inconvenience, and thank you for youe patience.

At approximately 10:00 PM tonight, ITS will be performing an upgrade to the Windows Server Update Server, which handles Windows Updates for all of the Truman State University owned devices.  This process will only affect receiving updates, and no other outage is expected.  The process should take approximately (1) hour, and when completed, an update will be posted.  ITS would like to apologzie for any inconvenience and thank you for your patience.

A decision has been made to discontinue campus-wide cable service. On June 30th, the contract ended with our current television service provider and many of the channels are no longer available.  We will still be providing local over-the-air channels on campus. An updated list of these channels can be found here: https://www.truman.edu/residence-life/services/television-service/

PHP upgrade on an WordPress server is scheduled during tonight's maintenance window at 7:30pm. All WordPress websites will be affected except for www.truman.edu.

*UPDATE* - ITS resolved the issue, and printing services have been restored.  Again we apologize for any inconvenience, and thank you for your patience.

The Print Server that handles the Faculty and Staff printing experienced an outage.  ITS is aware of the issue, and it working to resolve it.  We apologize for any inconvenience, and thank you for your patience. 

The Banner upgrade is complete. Services are available. 

--------

The Banner system is scheduled for a major upgrade this Sunday, June 28th.  Banner and all Banner integrated, dependent services including the Banner links in TruView will be unavailable starting at 4am Sunday morning, June 28th, and will remain down until the completion of the upgrade. Please plan for Banner services to be unavailable all day.  
 
 

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

***UPDATE*** Our provider states that they believe this issue has been resolved. Users should be able to log back into the software now but may need to close out of the application entirely before being able to log back in. 

Our provider is currently troubleshooting an unexpected issue with the UC-One Phone service. Users will be unable to log in and make or receive calls through the software at this time. 

Update: Maintenance is complete. Banner and all Banner related services are available..

----

We will be completing a quick maintenance on the Banner database server during the Thursday maintenance window at 7:30pm. Banner and Banner integrated services will be unavailable during this window. We expect to have services restored by 8:00pm.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

UPDATE: As of 1:30PM, full internet service has been restored. 

ORIGINAL SERVICE NOTE:

One of the University's internet circuits is unavailable due to an emergency fiber repair. Estimated time to repair is 3:00PM this afternoon. 

Services and internet traffic will automatically route via a redundant circuit but overall connection speeds may be degraded in the interim. 

Banner Admin Pages were unavailable morning. We were able to resolve the issues and get services restarted. All Banner services are now available. 

Tonight at 9PM, the security certificates for the University faculty/staff email system, virtual private network and virtual desktop system will be updated. No outage is expected. 

You may be prompted to trust or accept the new cerficate when accessing email on a mobile device or desktop email application (Other then Microsoft Outlook).

In this particular case, it is safe to accept the new certificate as there is an official notification of a certifcate change. In other instances and without prior notification, security certificate prompts could indicate a potential attack or eavsedropping. 

If you have any questions, please contact the ITS Service Center at 660-785-4544 or at https://its.truman.edu/get-help/

Banner maintenance is complete and servicers are now available.

--------------

Banner and all Banner dependent services including the Banner links in TruView will be unavailable on Tuesday, May 19th, starting at 7:30am. We will be completing maintenance on the database server. This service note will be updated when the work is complete and services are restored. 

Update: The Blackboard upgrade is complete and Blackboard is now available

-----------

The Blackboard Learn course management system is scheduled for upgrade on Tuesday, May 19th, with Blackboard services being unavailable beginning with the 4am backup. We will be installing a required security maintenance upgrade. As always, we will do our best to minimize the downtime of this critical system. For planning purposes, please plan for Blackboard to be unavailable for the morning.

A Service Note will be posted when Blackboard is available for use.

Note: This upgrade does not impact Banner.

***UPDATE**** - This issue has been resolved

Network services in Ryle Hall are partially unavailable following a power failure over the weekend.

At approximately 8:15 am this morning, it was reported to ITS that the FAC/STAFF printers were not working.  ITS identified the issue, and service was restored at 8:50 am.

We apologize for any inconvenience, and thank you for your understanding.

Update:  In the interest of easy, efficient access during this last week of classes, we have switched the new password/authentication required option back to OFF for shared Zoom cloud recordings.  Zoom did enact the password requirement on Sunday in order to improve security and to disable the ability for people to "browse" all recordings.  If you do have recordings you prefer not to be public you may set them to Private, Password Required, or you may remove them from the Zoom cloud.

----------------------------------------------------------------------------------------------------

We believe that Zoom has made some global security changes late last week which did effectively increase security, but which may have made your recordings inaccessible to your students.  We are investigating these changes now.  A work-around/solution appears to be to go to your recording management page at https://zoom.us and click to make your recordings public.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

Update: This was an issue on the Google side of the connection. Truman services have been restored and queued mail has been delivered.

Google provided the following info:

10:58 am - The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

10:37 am - Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The affected users are able to access Gmail, but may experience delays in sending or receiving messages.

10:04 am - Google was investigating reports of an issue with Gmail.

Incoming email directed to Truman student gmail accounts is not being delivered. The mail is being queued on the local mail server and will be delivered once the connection to Google is fixed.

A support ticket has been entered with Google.

All Truman WordPress sites will be updated at approximately 8:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organization sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, tmn.truman.edu, and www.truman.edu.

On Thursday, March 26th, at 10:00PM the University primary file server (hydrogen) will be unavailable for maintenance. Full service should be restored by 10:30PM. Thank you.