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Service Notes

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Date Description
10/26/2000 On campus machines using static IPs and Truman Terminal Server dial-in users lost DNS connectivity from ~ 3:30 PM until 9PM. This problem was caused by a Truman user.
11/30/2000 Due to a fire in the Help Desk office during the evening of November 28, the Information Technology Services Help Desk has been temporarily relocated from room 112 to room 112 M (just south of the Help Desk). You may still call x4544 to reach the Help Desk. As soon as the old location is cleaned and ready, the Help Desk will resume operation in room 112.
01/05/2001 The network link to Ophelia Parrish "C" (north old building) has been taken down for building renovation and asbestos abatement.
01/14/2001 Truman's internet connection was taken down from 5:30pm Friday to 7:00am Saturday in order to test new network equipment.
01/18/2001 Tuesday January 16, ~ 11 PM - Gold experienced system problems and had to
be restarted. Gold services were unavailable for ~ 30 minutes.
01/19/2001 Tuesday January 16, 11:30 AM - 9:30 PM - Truman off-site email was held and
not sent until ~ 9:30 PM due to the new Firewall configuration. TheFirewall configuration has since been updated.
01/20/2001 Tuesday January 16, 8:00 AM - 11:00 AM - Several workstations in the
Violette Hall 2000 lab lost network access due to a damaged network switch.
The defective network switch has been replaced
02/04/2001 Friday February 2, 2:30 PM - We are experiencing problems with a network router which temporarily degraded network services. Additional details will be posted as that information becomes available.
02/04/2001 Friday February 2, ~ 11:30 AM - 1:30 PM - Network services were severely
degraded due to a "packet flood"-type attack that originated within the
Truman network. Service has been restored.
02/08/2001 uesday February 6, ~1:15 - 2:30 - The web server, webgrp1, had an unexpected system error taking it and all hosted web sites offline. Service has since been restored. Maintenance may require taking the system offline for a brief period during off-hours this weekend.
02/14/2001 Friday February 9, Early Friday morning, a problem with network electronics caused several key servers to go down for an undetermined amount of time. Service was restored to all systems by 8:30am.
02/21/2001 Monday February 19, The web server, webgrp1, had to be restarted after an ~30 interruption in web hosting services. Service was originally interrupted in an attempt to clear cached data which was interfering in web site configuration. Intermediate measures were unsuccessful in clearing the data; thus forcing the restart.
02/28/2001 Sunday February 25, ~10:00 AM - 1:30 PM - Internet services were unavailable due to problems at MOREnet.
02/28/2001 Tuesday February 27, ~10:40 - 11:00 - The web server, webgrp1, experienced a series of system errors taking it and all hosted web sites offline for approximately 20 minutes. Service has since been restored. This was a repeat occurrence of the problem reported on 2/6/01. A solution has been found and this problem is not expected to occur again.
03/17/2001 Wednesday March 14, ~9:15 am - Web services were briefly interrupted on the webgrp1 server. Service was restored to all hosted websites by ~9:25 am. This interruption initially appears to be related to possible problem with PERL service. More information will be posted as this problem is further documented.
03/17/2001 Wednesday March 14 - Some areas of Dobson Hall lost network connectivity from ~7pm until 8:30am. This outage was caused by an electrical service failure. Physical Plant electricians have corrected the problem.
03/17/2001 Thursday March 15 - The IBM Mainframe crashed at ~ 2:45 PM due to a channel error. This effected some internal library operations. Service was restored at ~ 3:30 PM.
03/29/2001 Monday evening March 26 - The Groups web server Argon was down for an undetermined amount of time between 7:15 and 9:45. After experiencing a series of internal service errors, Argon was restarted at 9:53pm . Service to all hosted web sites was restored by 10pm.
04/12/2001 On Sunday April 8 some residents in Blanton Hall lost network service from
about 3 p.m. until 6 p.m. The problem was caused by an electrical power problem.
04/15/2001 Thursday April 12 - The Pickler Library network is down. A core network backbone switch was damaged by a electrical power problem. Repairs are currently underway.

Thursday April 12 - The Pickler Library network was down from ~ 7:00 AM until 10:00 AM. A core network backbone switch was damaged by a electrical power problem.

Thursday April 12 - Network service to Missouri Hall was down from ~ 7:30 AM until 9:05 AM due to an electrical power problem

05/17/2001 The Groups Web Server, Argon, has been restarted several times during the past two weeks as updates and maintenance packs were applied.  
Any service outages should have been brief.  
Webmasters may, however, need to reapply custom file permissions.  
06/14/2001 The Groups Web server, Argon, experienced a hardware failure Monday evening (6/11). Services have been restored as of 9:15am Tuesday (6/12). As additional checks and repairs are performed, brief outages may occur Tuesday and Wednesday.
06/29/2001 Due to a major electrical power outage on the Truman power grid, many network/web services were interrupted or unavailable from Sunday evening, 6/24 through Tuesday 6/26. All services were restored by 2a.m. Wednesday morning.
07/01/2001 The Gold server was taken off-line for scheduled upgrades and maintenance at 5pm Friday (6/29). Service was restored by 9pm. During this time frame, e-mail, web sites with www2. addresses and all other services supported on Gold were unavailable.  Campus dial-up connections were also be unavailable during this outage.
07/04/2001 The Argon server was taken off-line for scheduled maintenance at 5:30 pm Sunday, 7/1. Service was restored by 6pm. All hosted web sites were unavailable for a brief amount of time as the server was rebooted.

Post Service Note

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