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Service Notes

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Date Description
09/08/2000 Truman ITS staff have moved mail services to an alternate server and have fully restored e-mail services!! Any addresses in your mail address books which include Tin (e.g. "username@tin.truman.edu") will not function. Those addresses should be modified to the standard "username@truman.edu".
09/10/2000 he Mac server, Neon, experienced problems from ~2:00pm
Wednesday (9/6) till 4:00pm Thursday (9/7). These problems
prevented log-ons in academic and res hall labs. The problems are
being addressed, but may require some planned downtime in the near
future to fully fix. Those downtimes will be publicized and are planned
for low-usage time periods. 
09/10/2000 Several areas of Barnett Hall network were down from 8:00am to
10:15am. A contractor had unplugged a network electronics
component from electrical power.
09/14/2000 The network was down in Fair apartments Monday night until Tuesday morning. Electrical power was cut to the wiring closet. The power strip was shut off and removed from the wiring cabinet by an unknown party. 
09/15/2001 The network was down in Pickler Library first floor, east wing today for
several hours due to an electrical circuit overload. The circuit breaker
was reset at ~ 10:30 AM.
09/15/2000 The Mac server, Neon, is currently down for repair and maintenance.
There was an unexpected problem regarding disk space which occurred Tuesday
evening (9.12.2000) ITS technicians are working to bring this server
09/15/2000 Gold server maintenance went as expected last night. All services hosted
by Gold were back up by ~6:45pm.
10/25/2000 Some ether net systems in McClain Hall lost connectivity from ~ 8 AM until 8:30 AM. This outage was caused by a problem with a ether net switch located in McClain Hall. Two data center servers were also effected.
10/26/2000 On campus machines using static IPs and Truman Terminal Server dial-in users lost DNS connectivity from ~ 3:30 PM until 9PM. This problem was caused by a Truman user.
11/30/2000 Due to a fire in the Help Desk office during the evening of November 28, the Information Technology Services Help Desk has been temporarily relocated from room 112 to room 112 M (just south of the Help Desk). You may still call x4544 to reach the Help Desk. As soon as the old location is cleaned and ready, the Help Desk will resume operation in room 112.
01/05/2001 The network link to Ophelia Parrish "C" (north old building) has been taken down for building renovation and asbestos abatement.
01/14/2001 Truman's internet connection was taken down from 5:30pm Friday to 7:00am Saturday in order to test new network equipment.
01/18/2001 Tuesday January 16, ~ 11 PM - Gold experienced system problems and had to
be restarted. Gold services were unavailable for ~ 30 minutes.
01/19/2001 Tuesday January 16, 11:30 AM - 9:30 PM - Truman off-site email was held and
not sent until ~ 9:30 PM due to the new Firewall configuration. TheFirewall configuration has since been updated.
01/20/2001 Tuesday January 16, 8:00 AM - 11:00 AM - Several workstations in the
Violette Hall 2000 lab lost network access due to a damaged network switch.
The defective network switch has been replaced
02/04/2001 Friday February 2, 2:30 PM - We are experiencing problems with a network router which temporarily degraded network services. Additional details will be posted as that information becomes available.
02/04/2001 Friday February 2, ~ 11:30 AM - 1:30 PM - Network services were severely
degraded due to a "packet flood"-type attack that originated within the
Truman network. Service has been restored.
02/08/2001 uesday February 6, ~1:15 - 2:30 - The web server, webgrp1, had an unexpected system error taking it and all hosted web sites offline. Service has since been restored. Maintenance may require taking the system offline for a brief period during off-hours this weekend.
02/14/2001 Friday February 9, Early Friday morning, a problem with network electronics caused several key servers to go down for an undetermined amount of time. Service was restored to all systems by 8:30am.
02/21/2001 Monday February 19, The web server, webgrp1, had to be restarted after an ~30 interruption in web hosting services. Service was originally interrupted in an attempt to clear cached data which was interfering in web site configuration. Intermediate measures were unsuccessful in clearing the data; thus forcing the restart.
02/28/2001 Sunday February 25, ~10:00 AM - 1:30 PM - Internet services were unavailable due to problems at MOREnet.
02/28/2001 Tuesday February 27, ~10:40 - 11:00 - The web server, webgrp1, experienced a series of system errors taking it and all hosted web sites offline for approximately 20 minutes. Service has since been restored. This was a repeat occurrence of the problem reported on 2/6/01. A solution has been found and this problem is not expected to occur again.
03/17/2001 Wednesday March 14, ~9:15 am - Web services were briefly interrupted on the webgrp1 server. Service was restored to all hosted websites by ~9:25 am. This interruption initially appears to be related to possible problem with PERL service. More information will be posted as this problem is further documented.
03/17/2001 Wednesday March 14 - Some areas of Dobson Hall lost network connectivity from ~7pm until 8:30am. This outage was caused by an electrical service failure. Physical Plant electricians have corrected the problem.
03/17/2001 Thursday March 15 - The IBM Mainframe crashed at ~ 2:45 PM due to a channel error. This effected some internal library operations. Service was restored at ~ 3:30 PM.

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