Click Here to receive Service Notes automatically via email.
| Date | Description |
|---|---|
| 07/24/2006 | One contributor to the intermittent Internet service problem has been traced and corrected. MOREnet is continuing to investigate an additional possible problem in the MOREnet state network. |
| 07/24/2006 | The DHCP server was not responding to DHCP service requests shortly before 8 AM this morning. This caused several workstations across campus to be unable to connect to the campus network. The problem with the DHCP server has been corrected. |
| 07/23/2006 | During tonight's (7/21/06) server maintenance window, Truman's www and all departmental websites will be offline briefly as the server is rebooted following maintenance and configuration updates. The outage is expected to be brief. |
| 07/19/2006 | TruView will be down for maintenance at 2:30 p.m. on 7/19/06 as we move it to a new server. The outage is expected to last approximately one hour. UPDATE: TruView service was restored at 4:50 p.m. |
| 07/17/2006 | Network Drives (U:, V:, W: and Y:) were down due to a disk problem on the file server. Network drive services have been restored; all network drives are back up. You may need to log off and log back on to reconnect to your network drives. |
| 07/16/2006 | Security patches were successfully applied to the Exchange Server. Services were unavailable to the server for approximately 15 minutes. Email delivery was successfully tested on Outlook and Outlook Web Access. Mail was tested both inbound and outbound, as well as internal transfer. Any email during the suspension of service was queued for delivery. |
| 07/17/2006 | This weekend the old Trumannt Windows domain will be shut down. All known Windows domain references were switched to the Truman Active Directory domain quite some time ago. If you have any questions about the shut down of the Trumannt domain please contact the ITS HelpDesk. |
| 07/15/2006 | Security patches are to be applied to the Exchange Server on Friday, July 14th, during the regularly scheduled maintenance window. This maintenance will cause a suspension of service. Email will be queued for delivery during this time. |
| 07/15/2006 | **Update** The Network Applications Server (SS1) has been migrated to a new server. The new server has been renamed to keep the same name of SS1. All applications are functioning properly except ACL (due to hardware license dongle issue) and MikTex Help files are unavailable. We will investigate the issues further and resolve them as soon as possible. Please contact the Help Desk at helpdesk@truman.edu or 785-4544 to report any other Network Application issues.
The Network Applications Server (SS1) will be upgraded to a new server on Friday, July 14th from 5:30PM to 7:30PM. During the upgrade, applications running from the S: or X: drive will be unavailable to insure that all data is copied to the new server. This includes the following network applications: SPSS, Peachtree Accounting, ACL, Crystal Ball, AICPA, MikTex, SIGI and others. To insure a smooth transition, this new server will also be named SS1. For this reason, we do not expect any action to be required by our customers. However, in some cases, users may need to reboot their computers to have the S: or X: drive mapped to the new server. |
| 07/06/2006 | Titanium, the Mac file server, was down for about 3 minutes at 3:01 this afternoon. One of the hard drives got bumped out of its bay, and the server had to be restarted. All services have been restored. |
| 06/27/2006 | Titanium, the Macintosh file server, was offline for approximately 15 minutes at 11:30 this morning, due to a corrupt file that wouldn't copy. All services were restored successfully. |
| 06/20/2006 | Radium will be down briefly for maintenance tonight (6/20/2006) at approximately 5:15 p.m. During this time helpdesk ticket statistics on its.truman.edu and helpdesk self services tickets will be unavailable. This maintenance should take no longer then fifteen minutes. |
| 06/14/2006 | Personal web pages on Xenon were down for some users for ~30 minutes. Full access has been restored. All Xenon web pages are now accessible to all network users. We are continuing to investigate to determine the cause of the problem. |
| 06/15/2006 | At approximately 12:45 today (Mon 6/12/06) a circuit breaker blew in the McClain Hall data center. The power outage caused several IT services to go offline temporarily including: network printing, www and departmental websites, Exchange-based e-mail, webcams, etc. Electricians have restored power as of 1:15pm and all services are being brought back online and tested for full functionality. |
| 06/02/2006 | TruView will be down briefly for maintenance on 6/2/2006 at approximately 10:00 p.m. The maintenance is not expected to take more than an hour. |
| 05/26/2006 | Last night from approximately 11 pm until 6 am network services were down in Violette Hall and most of the south side of campus due to an electrical power failure. Internet access was also down due to the power outage. |
| 05/26/2006 | Network drives are now back up. Network drives U:, W: and Y: are available for use. People may need to log off and log back on their workstations (or reboot their workstations) to reconnect to network drives. |
| 05/23/2006 | Due to a file that did not updated properly there was about a 30 min. delay in some email 6-7pm today. This has been corrected and no further delays are expected. |
| 05/19/2006 | The new Survey System - http://itssurvey.truman.edu will be down for maintenance beginning at 11:00 a.m. on 5/19/2006. This does not affect http://survey.truman.edu
UPDATE: The survey system is back up and functional following maintenance as of 1:00 p.m. |
| 05/12/2006 | The Exchange Mail Server was successfully upgraded and returned to service at approximately 9:30 p.m. All out going mail was immediately sent successfully. Incoming mail that had been queued took up to 20 additional minutes to be received. |
| 05/12/2006 | During the scheduled maintenance window on Friday night, May 12th, the Exchange server will be shut down for maintenance and installation of critical security patches at 8:00PM. It is expected that this maintenance will only take several hours; however, it could take much longer. In any case, the server is expected to be back up before noon on Saturday. During this time, incoming email will be queued for delivery when services are restored. If you have any questions, please contact the IT Services Help Desk. |
| 05/10/2006 | There was a brief network outage from 9:30 - 10:00 am this morning in the Randolph Apartments. This problem has been corrected and all connectivity has been restored. |
| 05/01/2006 | Wireless access was out from approximately 4:21 until 5:20. The initial examination revealed a power loss to the server. Once power was restored, wireless access was again operational. Technical Service staff is examining the hardware for causes of the outage. |
| 05/01/2006 | The wireless access has been reported as being unavailable. Technical Service staff has been made aware of the outage and is examining the problem. |
| 04/25/2006 | Due to an extended mainentence check on the network file server network drives were off-line from 3 AM - 7:48 AM this morning. I.E. Network drives were unavailable until 7:48 AM. |