Click Here to receive Service Notes automatically via email.
| Date | Description |
|---|---|
| 08/04/2014 | In-classroom Chumby network communication with projectors was not reestablished after the scheduled power outage yesterday. Networking conducted maintenance in concert with the power outage and upgraded a core network switch. The upgrade affected the network configuration for the Chumby and projector subnets. The configuration was interpreted differently by the upgrade. Communication was reestablished at approximately 8:50 this morning. |
| 08/03/2014 | Banner and Banner integrated services (including Banner links in TruView) are now available following the electrical work. |
| 08/03/2014 | Blackboard services are now available following the power outage to enable Ameren to repair the Randolph Street substation. |
| 08/03/2014 | Beginning as early as 7:00 pm on August 2nd, some non-critical and test systems will be taken down in preparation for the partial campus power outage scheduled for August 3rd.
At around 4:00 am on August 3rd, ITS will begin taking down all remaining systems (Banner, TruView, Blackboard, Email, etc) as well as the entire campus network, as McClain Hall will be affected by the power outage. The campus will lose power around 6:00 am, and it is estimated that outage will last for 10-12 hours. All systems will be brought back up as soon as power is available, and ITS will provide progress updates as services are restored. Thank you for your patience during this process. |
| 08/01/2014 | Thursday, July 31, 2014, between 5:30pm and 7:30pm, ITS will be performing maintenance and upgrades on the Panopto servers. This work is expected to be transparent to users of the system, however brief intermittent outages during the maintenance window could occur.
If you are recording and uploading sessions during this time and later find that any of those recordings are not available in Blackboard, please enter a ticket via the IT Service Center to request assistance in re-uploading the affected sessions. The maintenance tasks will not prevent users from making recordings. Following the maintenance, if you have Panopto recording software installed on your personal or University-owned office computer, you will be prompted to update that software. You may follow the on-screen instructions to complete this task. For University-owned office computers you may also contact your Building Support Technician or the IT Service Center to request assistance with the update. All classroom computers with Panopto will be updated by ITS staff. Thursday evening is a regularly scheduled ITS maintenance window, however the start time is earlier than normal maintenance time frames to coordinate with Panopto Support availability. |
| 03/27/2014 | Due to a loss of power to McClain Hall from 10:00am to 12:00pm, most IT systems were shutdown from about 11:00 a.m to 1:00 p.m. |
| 07/24/2014 | All Truman WordPress sites will be updated at approximately 9:00 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organizations sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, and www.truman.edu. |
| 07/22/2014 | Banner forms are now available ---- At 5:15pm, Banner forms will be shutdown to complete some work to try to resolve performance issues with the new Banner forms server. Work is expected to take no more that one hour. |
| 07/15/2014 | The campus cable television system will be unavailable on Monday, July 14th, as satellite dishes are relocated to accommodate ongoing roofing repair projects. Cable television service will be unavailable starting Monday morning and will be restored by the end of the day. |
| 07/11/2014 | Thursday night, starting at 9:15PM, during the regularly scheduled ITS maintenance window, ITS will be performing network maintenance in Violette Hall.
The maintenance period is expected to last one hour and during this time network, internet and wireless service will not be available at the following locations: Violette Hall We apologize for the inconvenience and thank you for your patience. |
| 07/03/2014 | GitLab will be down for approximately 30 minutes during Thursday's maintenance window for it's monthly software update. |
| 06/27/2014 | Update - The Student Virtual Desktops are accessible once again. Currently, Mathmatica, Mini-Tab 17 and IBM SPSS Statistics 22 are not working correctly. ITS is aware of the issue, and does not have an ETA for resolution. Again We apologize for the inconvenience, and thank you for your patience.
Original Message |
| 06/26/2014 | On Thursday evening, during the regularly scheduled ITS maintenance window, server SS1 will be down briefly for maintenance. The outage is expected to begin at approximately 9 PM and last less than an hour. Some lab software applications will be unavailable during this time. |
| 06/20/2014 | Tonight, from 8:00PM to 12:00AM, the Magruder Hall 2nd floor network will be unavailable for maintenance. During this time all wired, wireless, and internet access will be unavailable in this location. We apologize for the inconvenience and thank you for your patience. |
| 06/20/2014 | Thursday, June 19th, from 8:00PM to 9:00PM the University Virtual Desktop environment will be unavailable for maintenance. This is during the regularly scheduled ITS maintenance window.
The virtual desktop environment provides service to a large selection of the computer labs, computer classrooms, open student use computers and kiosks across campus. During this maintenance time, access and logon from these systems may not be available. |
| 06/13/2014 | UPDATE - Full service to McClain West network was restored at 10:55AM.
ORIGINAL SERVICE NOTE - The west side of McClain Hall is again experiencing a network outage due to equipment failure. Technicians are working on resolving the issue. |
| 06/12/2014 | The University Active Directory system, which controls all authentication and logons, will be under maintenance tonight from 8:00PM to 9:00PM. No outage or service disruption is expected during this window. |
| 06/05/2014 | All Truman WordPress sites will be updated at approximately 9:30 p.m. during tonight's maintenance window. Any downtime should be brief. This includes all personal and organizations sites using WordPress, blogs.truman.edu, wp-internal.truman.edu, and www.truman.edu. |
| 06/05/2014 | Tonight, during the regularly scheduled ITS maintenance window, network services will be unavailable at the SRC building from 8PM to 11PM.
During this time the wireless service will be upgraded throughout the building and will now include coverage for a majority of the gymnasium spaces. |
| 05/29/2014 | GitLab will be down for approximately 30 minutes during Thursday's maintenance window for it's monthly software update. |
| 05/20/2014 | Blackboard was down for scheduled maintenance to update supporting software required for Blackboard operation. This is not an upgrade of Blackboard itself and therefore no new features will result from this maintenance. This process should have taken no more than two hours to complete. However there were issues and support was called for assistance. Ultimately we had to back off the upgrade for now. It is rescheduled for 4:30pm today. Services were restored by 1pm. |
| 05/14/2014 | Electrical power is not available in portions of Campbell Apartments. Network and internet services to Campbell, Baldwin Delaney, Trades Building and Stokes Stadium will be unavailable until power is restored. |
| 05/08/2014 | Tonight at 8:00PM, ITS will be performing maintenance on the wired and wireless network in Kirk Building. Services may be unavailable for thirty minutes. |
| 05/01/2014 | GitLab will be down for approximately 30 minutes during Thursday's maintenance window for an incremental software update. |
| 04/25/2014 | A power outage in the General Services building occurred at 4:10PM this afternoon. The backup battery power for network services will shortly be exhausted. Network, internet and wireless service to the building will be unavailable until power is restored. |